Complaints
Customer Complaints Summary
- 6 total complaints in the last 3 years.
- 2 complaints closed in the last 12 months.
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Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:01/15/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I contacted on January 2024 Premier Consumer Credit Counseling to help me to consolidate my debs, but after 9 months, they didn't any payment and my creditors sent me to court, I requested the cancelation of the agreement and I didn't receive the refund after 4 mounts, when I call them only say that is in processCustomer Answer
Date: 01/23/2025
Today 1/23/2025 I received a deposit from Premier Consumer Credit for $500 out of a total of $15,740. When I contacted them they do not know when I would receive the remaining balance
Business Response
Date: 01/23/2025
Thank you for sharing your concerns. We take all feedback seriously and strive to ensure all matters are addressed promptly. We encourage you to contact us directly so we can review your specific situation and provide assistance.
Please know that we are following our standard policies and processes, and we are here to help resolve any outstanding issues. Thank you for your patience and understanding as we work to assist you.Customer Answer
Date: 02/03/2025
Thank you for your help, I want to let you know my disagreement with the response from Premier Consumer Credit, as they only refunded me $500 on January 23, 2025, and it should be $15,700. I called them and they don't know when they will refund me the rest.
Initial Complaint
Date:11/07/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This company offered me services to help me with my financial debts, then they requested that I should enrolled to design a financial plan to make monthly payments to cover the debt I had on my cards. The reason I decided to end the agreement was that I was charged by the back and by Premier Consumer Credit Counseling cards, which was a double charge, so I didn't see the benefit. When I decided to end the agreement with Premier Consumer Credit Counseling, they promised to give me my money back, but to this day I haven't received that money back. My current financial situation isn't that good and I need my money back I have tried to communicate with them and they rarely answer my calls, when I get someone to attend, they only tell me that the person in charge of my case is out on maternity and that another person is going to contact me regarding my case. And they said that the process would take 30 to 45 working days. But the reality is that have already turned 7 months.Business Response
Date: 11/27/2024
Thank you for bringing this to our attention. We have reviewed your case, spoken with Miss ******** directly, and processed a full refund. If you have any further concerns, please feel free to reach out to us.Initial Complaint
Date:05/25/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have been working with this company to try to consolidate a debt but they never paid anything I talk to the agent assigned to my account and they never give me an answer on this matter I canceled the program and that said that I have to wait 45 day to received a trial deposit on my account and now they said that I have to wait an other 30 days and in the contract there is nothing specifiedBusiness Response
Date: 06/06/2023
Hi *****,
We have been auditing ***************** account as requested and we contacted him on 05/25/2023 and confirmed him that we started the review process, as a matter of fact, we processed a refund on June 1st, sent him and email and contacted him again on 06/06/2023 to answer all his question regarding his account which is currently inactive. We remain committed to actively reviewing and attending to his account as ensuring customer satisfaction is our utmost priority. Thank you.
Initial Complaint
Date:04/27/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
After I reported this company ( premier consumers credit counseling) to the BBB, they contacted me and agreed to pay me back my money, but since they agreed to pay back my money in December, they have only make 2 deposits into my bank account, 1 in January and 1 in March, and this is because I have been calling them every month, or they wouldn't have make those 2 deposits, I don't know why they don't want to pay my money back, they never made 1 payment to the credit cards like they promised me, they ruined my credit score and now they don't want to give me back my money, I call and most of the time they don't answer the phone. Companies like this shouldn't be allowed to operate.Business Response
Date: 05/10/2023
Dear *****,
We reviewed ************* account as requested and we contacted him on 05/10/2023 confirming that a refund will be deposited in his bank account within 10 business days. We are working diligently on his account since customer satisfaction is our priority. We encourage ************* to contact ** any time if he has any questions.
Best Regards.
Initial Complaint
Date:11/04/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Hello, I contacted premier consumer because I saw their ad at ****** and they promised they were going to help me meditate between me and my creditors but they never did, they withdraw $415.00 dollars from my bank account every month for 13 month but they never pay to my credit card companies and this resulted on my accounts going to collection and and they after talking with them, they decided to cancel their services but they never returned my money back, bad company this is.Business Response
Date: 11/14/2022
Dear *******,
We have been calling ************* to inform him that we are processing his request; however, we have not been able to reach him. ************* may contact us at any time for any question or concern.
Best Regards
Initial Complaint
Date:11/03/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I signed up with this consolidating credit business back on February 15, 2022, making payments of $370. US until June 15th, 2022, that i decided to cancel the program because my credit score was decreasing rapidly I made to this agency 5 total payments of $370.00 of all $1850 they only made 2 payments to Tjxmaxx of $176 each total of $352 payment total out the $1850 I requested a cancelation of the program like stated before back on the end of June 2022.todays date i still havent received my maximun refund back from this company month to month i called they said that after my deposit trial which was back on September,19,2022 of $2.76 US. every time i call and speak to my representative ************************* she says I need to wait. I do not want to keep on holding any longer because month to month without hesitation they were taking my money out of my account and do not understand why now its taking so long for my refund to be on my account same issue happened with my sister to todays date she still havent received her entire refund from this company. I need the money to get back on track and pay off my credit cards, i would like this issue to be solve as quick as possible is ridicule the months i been waiting for, for my money backBusiness Response
Date: 11/11/2022
Dear *******,
An internal audit was conducted in ****************** account and any remaining balance will be deposited in her checking account. We contacted ****************** on 11/08/22 and informed her that a full refund will be processed as requested. ******************* may contact us at any time if she has any additional questions.Best Regards.
Customer Answer
Date: 11/14/2022
Complaint: 18355880
I am rejecting this response because: they did not got in touch with me on the 11/8/2022 I had to called them and asked them were my money and to todays date they havent done a single deposit on my account. I wanted to leave a clear reason because they are lying regarding that they got in touch with me.
Sincerely,
*****************************Business Response
Date: 12/08/2022
Dear *******,
Please note that we spoke with ****************** on 11/08 and left her a voice mail on 11/04 as per our records. Our response remains the same, any remaining balance on her account since ****************** canceled the program is being deposited in her account. If ****************** has any additional questions, she may contact us at any time.
Best Regards.
Customer Answer
Date: 12/14/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*****************************
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