ComplaintsforBrave Health, Inc.
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Complaint Details
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Initial Complaint
10/10/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I am being treated by Brave health and the Nurse who calls in my medications refuses to do it in a timely manner. I am a recovering addict an me not receiving my medication, bupronorpren a timely manner is life threatening, she is causing me undo stress, My Mother has had to call them for me she will know Im out of meds and she will not fill it till my Mother or I reach a state of panic. I dont want others to experience this. Please` Try to make them be responsive to patients.Business response
10/21/2022
Thank you very much for sharing your feedback. Please don't hesitate to contact us at ************ if you still have open questions or concerns. Many thanks, the Brave Health TeamInitial Complaint
05/04/2022
- Complaint Type:
- Order Issues
- Status:
- Answered
My son (*************************) has been going to Brave Health for a while now. We have been trying to get a letter signed by his doctor. We have to renew my son Military ID card and according to the **************************** we have to have a letter signed by his doctor. We even has ***************************** call Ms. ******** and explain that this is a normal request with the Secondary Dependency section. They are apart of the **** of ******** We have called since March 2022 and was told to send our request to ****************************************** Ms. ******** works in this department. She told us that none of the doctors ever sign letters. If we do not get a letter signed by his doctor, we lose my son's health insurance and all medication (Mental Health). As of today, there is no letter. Even though Ms. ******** told me that she will try to get a doctor to sign off on a letter last week. CEO ********************************* ************ ******************* *************************************** ************ Please try to help us.Thank you,******************* **********Business response
05/05/2022
Thank you for surfacing this issue. Our sincere apologies for the miscommunication. It's our understanding that you now have the letter you need. If you need anything else, please don't hesitate to reach out to us directly, including to me, the **** at ********************************.
All the best and thanks again for connecting with us.****
CEO
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Contact Information
Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.