Business ProfileforIContainers(USA) Inc.

I requested quotes for shipping a container of household goods from ****** to *******. The ask included me packing and loading myself, to save money.Icontainers was one of the companies that gave me a quote, their quote was slightly higher than others but it listed packing and loading as included, a bit confusingly written though so I decided to ask in a phone call whether it was included or not and **** from Icontainers verified that it was included. Both my wife and me were on that call and that was our biggest question.They then had a ******* subcontractor contact me for the work in ******, they made it clear to me that they had not been instructed to do the packing and loading. **** asked for another $3,000 to add this service at that time, I sent his quote back and showed him that his quote already had this service included. He responded with an apology about the misunderstanding and confirmed, again, that the quote did actually include packing and loading.The delivery went just fine after that. But now, 3 months after delivery was made and payment was sent. Icontainers are demanding the $3,000 again.Had their quote been $3,000 more expensive, I would not have selected them to perform the service for me. I dont understand why they think theyre still owed any money at this point. I paid the bill they sent me and I have never agreed to the extra $3,000 charges for services. In fact, if you count the writing on the quote, I have verified three times that this service was included in their quote.