Business Profile

Car Dealers

Hgreg Trucks

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Complaints

This profile includes complaints for Hgreg Trucks's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

12 total complaints in the last 3 years.
8 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:07/19/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On August 2, 2023, I purchased a vehicle from HGreg and was charged $9,257.27 for add-ons that were never properly disclosed, explained, or approved. These included AutoPayPlus, United VSC ($2,899), GAP ($700), HGreg Protection Plan ($895), and MagniShield Etch ($899), all bundled into my loan, causing inflated interest.I submitted cancellation requests on April 22, April 26, and May 4, 2025. All were ignored until I referenced the BBB. On May 4, Manager ********* ******* responded, stating hed provide paperwork to prove the products were non-cancelable. That paperwork never arrived.On May 5, I received written confirmation from ************************************** that the products were received and cancelled and I was told to allow 68 weeks for a refund. That time frame has passed with zero follow-up or refund.On July 2, I followed up again, requesting full reimbursement of the unauthorized charges and interest. I gave them a 7-business-day deadlineno response. I sent additional emails on July 10 and July 11. Still no reply.All email communications (April 22, April 26, May 4, May 5, July 2, July 10, and July 11) are available as supporting evidence. I am demanding a full refund of $9,257.27 and a formal explanation. If unresolved, I will escalate this to the **********, ***, and ***************
Business Response
Date: 07/24/2025
In response to this complaint not all warranties are cancellable. The warranties that were able to get canceled was a total of ******** that money was sent ********* the bank that financed the loan. That's who get the money and gets lowered from the balance of the loan. Ally cashed the check 07/11/2025

Customer Answer
Date: 07/24/2025

Complaint: 23624021

I am rejecting this response because:
appreciate the partial update, but this response does not resolve my complaint.

The total amount of unauthorized add-ons and services added to my loan exceeds $9,200. The refund issued$1,286.99is only a small portion of that total. It was also sent directly to ********* without my prior knowledge or consent, and to this day, no documentation has been provided to explain:

How that amount was calculated
Which products were canceled
Which items were allegedly non-cancellable and why
Any proof that I authorized the remaining charges

On May 5th, I was told in writing that the cancellation was confirmed and that I should allow 68 weeks for a refund. After that window passed, I followed up multiple times by email with no response whatsoever. The only reply I received came on July 21, after I had already escalated the matter, and it merely stated that the check was for the *** and Ally warranties with no documentation, no breakdown, and no professional explanation.

The response Ive received from the business lacks clarity, professionalism, transparency, and accountability. There has been no effort to communicate with me or explain the discrepancy between the total amount charged and the small refund issued.

I am now formally requesting:

A full itemized breakdown of all warranties, add-ons, and third-party services tied to my contract
Written proof of my authorization for each
A clear explanation of why the remaining charges have not been refunded

If this matter is not resolved in full, I will escalate this complaint to the ******************************** and pursue legal action if necessary.

Sincerely,

******* *********
Business Response
Date: 07/25/2025
In response to this complaint the warranty and the gap were cancelled and its pro rated by the companies. The other 2 products are not cancellable. You signed a document at time of purchase that not all warranties and or products are cancellable. The law requires they go to the bank that is financing the vehicle. I apologize you were not were of the that
Customer Answer
Date: 07/25/2025

Complaint: 23624021

I am rejecting this response because:

Thank you for the response. Unfortunately, I do not accept this as a satisfactory resolution. The dealership has failed to:

Provide a full breakdown of the amounts refunded, to whom, and when.
Submit a copy of the signed document they reference, which supposedly confirms I was informed some products were non-cancellable.
Address the lack of consent or transparency regarding the add-ons at the time of purchase.
Clarify the status of the two remaining products and why they are not cancellablea vague and unsupported claim.

I also request confirmation that the refunds processed for the warranty and GAP were actually received by the lender and applied to my balance. The law may require coordination with the bank, but that does not absolve the dealership from providing confirmation, communication, or documentation.

I am still requesting a full refund for all unauthorized and misrepresented add-ons, including AutoPayPlus and Magnishield, and am prepared to escalate this matter further if necessary.

Sincerely,

******* *********
Initial Complaint
Date:06/26/2025
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
They asked me if I could cosign for my sisters car and I agreed, but when they generated the paperwork, they put me as the buyer without me, knowing instead of the co-buyer.
Business Response
Date: 07/02/2025
In response to this complaint. Customer was explained and had time to read the documents prior to purchasing it. The buyer always comes first and the ** Buyer goes second. Customer is more than welcome to go to any financial institution and try to get refinanced with him as the ** Buyer
Customer Answer
Date: 07/02/2025

Complaint: 23523234

I am rejecting this response because: video will prove that You all our LYING snakes. Two sales people asked me to cosign because I was very hesitant about doing that. You all generated paperwork without my knowledge, as me as the buyer instead of the co-buyer so what youre saying does not add up. Why would you ask me to be the co-buyer but generate the paperwork with my name as the buyer? a.k.a. SNAKE I will be reporting HGreg to all credit bureaus and now because of it I have to file bankruptcy to get that enormous debt amount off my credit report which also brought my score down 30 points.

Sincerely,

***** *******
Business Response
Date: 07/02/2025
In response to this complaint customer is more than welcome to trade in vehicle and get fair market value or try to finance it thru their own bank. Customer had ample time to review all documents prior to signing them
Initial Complaint
Date:06/18/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
They sold me a lemon car they wont give me the car fax for the car and is refusing to take the vehicle back my door handle fell of my car when I proceeded to open the car door I call them back the same day so they can fix it they made me schedule a service appointment when I came to my service appointment Tuesday June 17th for 1pm they told me it was nothing they can do
Business Response
Date: 07/21/2025
In response to this complaint customer inspected vehicle prior to purchasing it. In addition a door handle just does not fall of. Also customer was aware they were buying the Car AS-IS
Initial Complaint
Date:05/29/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We purchased a vehicle in January 2025. We were told the vehicle was in good condition. Months later came to find out that the vehicle had an accident mainly on the front bumper and was sold as is and the accident/damaged was never disclosed to the point where we took it to a local dealer and was told that the vehicle's warranty was voided because of the visible front/bumper crash.
Business Response
Date: 05/30/2025
In response to this complaint I do not see anybody by that name purchasing a vehicle from Hgreg. Could it be under a different name and what location please

Customer Answer
Date: 05/30/2025

Complaint: 23395182

The purchase name is ***** ******. The 2022 Dodge Challenger was purchased at **************************************

Sincerely,

******* ******
Business Response
Date: 06/26/2025
In response to this complaint all our cars are sold AS-IS and customer signed a document to this matter. In addition customer signed another document stating the vehicle could have had prior damage and had the right to get the car inspected by a 3rd party prior to purchasing it

Customer Answer
Date: 06/26/2025

Complaint: 23395182

I am rejecting this response because:
I was not disclosed that the vehicle was involved in an accident and/or crash.

Sincerely,

******* ******
Business Response
Date: 07/02/2025
Customer was fully aware buying AS-IS and we can provide documents customer signed. If customer wants to come by the store they are more than welcome to trade it in. They will be given trade in value
Customer Answer
Date: 07/02/2025

Complaint: 23395182

I am rejecting this response because: It doesn't make any sense to trade it in and apply for a new loan! It should had been discloses the vehicle was included in a motor vehicle accident prior to selling it.

Sincerely,

******* ******
Initial Complaint
Date:04/05/2025
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I BOUGHT A 2017 MERCEDES CLA250 ON 02/22/2025 AND THERE IS SOMEONE AT THE DEALERSHIP THAT IS RUNNING MY CREDIT WITHOUT MY PERMISSION I HAVE RECORDING OF THE REPRESENTATIVES TELLING ME I CAME TO THE STORE AND DID THE CREDIT CHECK IN MARCH OF 2025 ON THAT DAY I WAS AT WORK I NEVER, NEVER GAVE HGREG PERMISSION TO RAN MY CREDIT AND NOW MY CREDIT SCORE IS TAKING HIGH IMPACT HIT TO MY CREDIT, THIS IS NOT RIGHT AND THE MANAGER ****** THINK IT FUNNY AND KEEPS LYING TBIS IS UNACCEPTABLE AND THIS IS FRAUD I DNT EVEN DRIVE THE TIME BOMB OF A VEHICLE THEY FORCED ON ME. THEY KEEP RUNNING MY CREDIT BACK TO **** AND THE FINANCE MANAGER ***** SAID I DID IT ONLINE WHICH IS NOT TRUE.
Business Response
Date: 04/07/2025
In response to this complaint I have attached the consent we received with an IP address to run the credit. Customer is more than welcome to dispute it with the credit bureaus. We can not call in behalf of customers
Initial Complaint
Date:03/17/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I cancelled my extended warranty that was purchased for a vehicle back in 12/24/2023. Fast forward to 2025 the vehicle is totaled loss. The gap insurance that they sold with the vehicle is asking for reimbursement amount regarding the extended warranty. or else they can't finish the processing the total loss claim. My name is ******* ****. I sent over the cancellation letter of the extended warranty to Hgreg. They have yet to respond to my inquiries. I need help with getting this matter resolved. The vehicle that was totaled was a 2020 ******* Elantra. The point of having gap insurance is to pay for vehicle loss.
Business Response
Date: 03/27/2025
In respond to this complaint customer requested cancellation of the warranty on 03/06/2025 this process can take from ***** days. I will try to help expedite this matter but unfortunately they are done in the order that they are received
Customer Answer
Date: 03/30/2025

Complaint: 23076076

I am rejecting this response because: It shouldnt take ***** days to cancelled extended warranties on totaled vehicle. Who do you expect to pay for a vehicle that they no longer have. The gap insurance that you sold me wont process the claim until they see the refund issued to me or lien holder.

Sincerely,

******* ****
Business Response
Date: 04/01/2025
In respond to this complaint warranty cancelation can take up to 60 days
Initial Complaint
Date:03/17/2025
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am filing a formal complaint against HGreg for deceptive and potentially illegal business practices regarding their sales process and failure to properly disclose contract terms.On March 12, 2025, I purchased a used 2024 ******* Kona from this dealership. At the time of sale, the salesperson, ********, was polite but failed to fully explain the details of the warranties and contract terms. Since I was within my five-day return window, I returned to the dealership seeking clarification on what was included in my purchase.Upon speaking with the General Manager and Sales Manager, ******, I was met with dismissive and reductive responses, effectively blaming me for not catching the lack of clarity in the contract. Instead of addressing my concerns, they justified their vague explanations and lack of disclosure as something I "should have known better."Most concerning is their practice of presenting contracts in a digital format without providing a thorough explanation of terms. Customers are instructed to sign a digital pad without reviewing the full paperwork beforehand. Additionally, the dealership does not take time to go over contract terms in detail, leading to confusion and financial harm.This dealerships failure to properly disclose contract terms, explain warranties, and provide adequate time for review before signing is a serious violation of consumer rights. Their business practices appear designed to take advantage of customers by withholding critical information and ******* the signing process.I urge the Better Business Bureau to investigate this dealership for deceptive sales practices, failure to properly disclose contract terms, and potential violations of consumer protection laws. Customers deserve full transparency when making a major financial purchase, and this dealership engages in misleading and unethical sales tactics.Please let me know the next steps in addressing this complaint.
Business Response
Date: 03/27/2025
In response to this complaint customer is given ample time to review all documents in paper form or any computer or iPad device prior to signing them. In addition customer is asked if they have any questions prior to signing them. Unfortunately warranties are optional and customer chose to purchase them. The only thing included is any product that might have been applied to the vehicle prior to purchasing it and customer is explained those can not be removed

Customer Answer
Date: 03/27/2025

Complaint: 23068560

I am writing to formally address the misrepresentation that I was given ample opportunity to review the documents before signing. This is false and appears to be an attempt to absolve ****** ***** of any responsibility.
Firstly, ****** ***** did not review any documents on his computer, nor was an iPad ever involved in the process. This false claim only further highlights the dishonest nature that led to my initial complaint. I was simply told to sign the computer pad without any prior review. Secondly, a stack of documents was placed in front of me with clear instructions to sign them without being given an opportunity to properly review their contents.
To further illustrate the lack of transparency I experienced, I have attached signage from another dealership that demonstrates how proper disclosure and customer protection should be handled. As a first-time car buyer, I believe I was taken advantage of, disrespected, and belittled by the staff, including the sales manager and general manager.
Additionally, after escalating my concerns to the corporate office, I received another call from the general manager. Rather than addressing my concerns professionally, he continued to belittle me and shift the blame onto me, disregarding my lack of car-buying experience instead of acknowledging the dealerships failure to provide transparent and ethical service.
I request that this matter be taken seriously and that appropriate corrective actions be considered.

Sincerely,

****** *****
Business Response
Date: 04/04/2025
In response to this complaint before a customer signs any documents customer is given an opportunity to review before signing them. In addition if after reviewing the documents the customer is not happy they have the option to ask questions or not to buy the vehicle
Initial Complaint
Date:08/31/2024
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Buyer Beware! If youre living paycheck to paycheck, be cautious when dealing with ************************. They add unnecessary packages that you canand shoulddecline. One example is the appearance protection plan, which they claim cant be removed because its already been applied. But if thats true, why isnt it included in the vehicles price? Its a tactic to make you sign a waiver, locking you into a 36-month plan that you dont ********* everything carefully! Nowhere in the contracts does it state that you must accept this plan. Dont sign it! If the plan was necessary, it would be included in the vehicles price. Even my bank confirmed that the appearance protection is an add-on, and they advised me to have it removed. ************************ refused, despite the banks request. While I managed to remove some additional packages, Im stuck with this detailing plan for $1,495.00a complete waste of money!I will never do business with ************************ again and cannot recommend this dealership to anyone. Proceed with caution!
Business Response
Date: 09/03/2024
In respond to this complaint Hgreg discloses in our website and on every vehicle any packages that have been applied at the time vehicle is offered for sale. Every vehicle has a window sticker displaying any packages applied
Customer Answer
Date: 09/03/2024

Complaint: 22223618

I am rejecting this response because:

So that still does not answer the formal complaint about not having the o accept the appearance plan package for 36 months at the time of signing. No where in the paperwork for that appearance package does it say you must get this package with the vehicle as an add on. Please explain to me where that says that.

Sincerely,

****** ******
Business Response
Date: 09/18/2024
In respond to this complaint appearance package is disclosed in the window sticker on the car. Unfortunately once a package is in a vehicle it can not be removed

Customer Answer
Date: 09/18/2024

Complaint: 22223618

I am rejecting this response because:
the appearance of the vehicle is not my responsibility, if you are looking to clean a vehicle to sell that is the car dealerships responsibility in order to sell the vehicle which in return should already be apart of the price! We are not talking about things that have already been applied, we are talking about a protection plan for continuous care. Appearance package plan for the additional 36 months states no where that this contract that needs to be accepted.

Sincerely,

****** ******
Customer Answer
Date: 09/18/2024
I also want to notate that on the contract and maybe you can explain this, the purchase date was 8/27/24, the date that the magnishield product was applied 8/27/24. I have 2 other witnesses currently that state the day that the vehicle was purchased it was never moved out of my sight. How could a product be applied on when in fact it wasnt if the applied date was the same as purchase. Im sure you can also pull up video surveillance of the date to show that this was never actually applied on that date making the vehicle contract voided. Because no such application of product was in fact applied.
Business Response
Date: 09/26/2024
In respond to this complaint the customer had the option of not buying the vehicle. Everything is disclosed prior to buying the car and website disclosure
Customer Answer
Date: 09/26/2024

Complaint: 22223618

I am rejecting this response because:
The business had zero response to the applied date when the vehicle was already in front of me and never moved from my site to apply the Magnashield products falsifying documents is technically illegal I believe. If the products were applied previously then the date should reflect when that vehicle had that product applied to it. Making the contract itself voided since no actual product was applied on the date stated in the contract.

Sincerely,

****** ******
Initial Complaint
Date:03/16/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
6 phone calls made, and every single time told they could not transfer me to ***** location. I was calling about a vehicle online shown in Miami area. Told vehicle could be brought to ***** location for $149, but I have to go to store and complete paperwork. I explained it's an hour and a half from me and I would like to discuss the buying process before the long drive. Was told the only fee is $1299 dealer fee. LIE. They force some in house $1499 warranty plus $699 service fee. Almost $3500 added. Also, while trying to appraise my vehicle was told the "system is down"... Why build an entire appraisal section to the building just to use a computer? Absolutely NO TRANSPARENCY. The WORST car buying experience ever received. I'll stick with a new car or Carmax. Almost four hours of driving and a day off work. To top all of this the vehicle I wanted to purchase was in the shop for an airbag warning light along with a faulty shock. You'd think within the 3 weeks of calls someone would have cleared that up front.
Business Response
Date: 03/18/2024
In respond to this complain we disclose all our fees on our website and in person when customer is in the showroom. If customer would have asked for a buyers order prior to coming to our showroom the dealership would have emailed to them with all the fees. I apologize if you did not see them but they are clearly stated. In addition sometime computer software goes down or the internet goes down.
Initial Complaint
Date:02/14/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hgreg failed to explain the financing process and misquoted the amount of the auto loan. I purchased a 2020 ******* Elantra. They promised that their payment arrangements would be biweekly. when in fact it is not. They told me that the vehicle that I purchased would be $15,000. It was not that.
Business Response
Date: 02/15/2024
In response to this complaint. All of our finance managers explain to the customers all documents prior to signing them and ask the customer if they have any questions. If customer wanted Bi Weekly payment that would have to be a policy they would have had to purchase at the time they signed their retail installment contract for a fee

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Hgreg Trucks is NOT a BBB Accredited Business.