Complaints

This profile includes complaints for LATAM Airlines Group S.A.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  LATAM Airlines Group S.A.

  6500 NW 22nd St Doral, FL 33122-2234

• 

  LATAM Airlines Group S.A.

  PO Box 520846 Miami, FL 33152-0846

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/05/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I need a full refund and extra compensation of $1200 (interests parking, ***** etc.), as I am having financial losses due to this situation I bought an air ticket with LATAM from ***** to ****, ** and requested special accommodations prior to my flight due to allergies in accordance of their policy.I am an allergic person and I cannot fly in an aircraft with food containing the allergens on it. I called again to confirm if my request was sent to the airport and later I received a confirmation email.I arrived to the airport, made my check in and went to the gate after going through the security check point. The agents at the gate ("*****" and a woman in white shirt) said they didn't have any allergy request on my name and that I should ask the crew about the food once I got into the airplane. Once I was inside the airplane, the Chief of the crew said she was looking for me because all the food on that flight contained allergens (nuts and almonds) and I would not be able to fly with them. Because of this, after talking with 10 different people, including a customer service call, they transferred my air ticket to Copa Airlines. I asked the Supervisor said *************** never fly to ****, even if it was a Delta ticket. At that moment, they changed my flight to COPA Airlines and told me to call them right away in order to do my allergy request which I did. COPA airlines said I should go to the airport to confirm it because they didn't have direct access to my account. COPA agents at ***********, said they don't offer that service on that route and "only" for Business class. I called LATAM yesterday, June 4th and the customer service agent said that I should file a case. The case number is ********. I called LATAM today and talked with three different agents.. The last one said I can have a 1 year open ticket but I have to pay a penalty for "voluntary no show" of $450, and in addition, pay a fee whenever I want to use the ticket. It is urgent!

  Business Response

  Date: 06/11/2025

  Dear BBB,
  
  Please see below a copy of our response in reference to this complaint:
  
  

   

  June 11, 2025
   
  BBB Serving Southeast Florida & the Caribbean, Consumer Complaint #******** / ZD #********
   
  Dear Ms ************* style="line-height: inherit; color: rgb(41, 50, 57); font-family: system-ui, -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, Oxygen-Sans, Ubuntu, Cantarell, "Helvetica Neue", Arial, sans-serif; background-color: rgb(248, 249, 249);"> 
  We would like to inform you that your refund request for tickets 045-2235435393 and 045-4451394583, submitted on 06/11/2025 is processing, and the payment process may take up to 30 business days. From that moment on, the money should reflect in your account according to your bank's billing cycles.
   
  If you have not received information regarding your refund after the date stipulated, we suggest you call our ************** and follow up on your case directly.
   
  We inform your payment of US$125.00, has been credited to your Latam Wallet. We would like to inform you that the amount credited to your LATAM Wallet does not incur any additional charges when you withdraw the funds.
   
  Payment details are as follows: 
  - Date of payment: 06/11/2025
  - Amount: US$125.00
   
  We invite you to verify this transaction on our website ****************************************************.
   
  In your LATAM Wallet menu, go to "Request money withdrawal." Enter the amount you want to withdraw and then fill in the requested information.
  If the request is processed successfully, the money will be reflected in your account within 3 to 7 business days. Please note that these periods are subject to the bank's processing times.
   
  In our commitment to providing clear and straightforward service, we thank you for trusting us. Thank you for using our services and we reiterate that we are available to assist you whenever you need.
   
  
  Sincerely,
  ********* ********,
  Customer Relations
  LATAM Airlines

  
  

  Customer Answer

  Date: 06/11/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******** *********

• Initial Complaint

  Date:06/03/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 8th, when attempting to utilize my LATAM Wallet (balance: $888), I found my funds inaccessible due to internal errors. LATAM promised action within days but provided zero updates on the case. Consequently, I missed booking my intended early-May flight (*************-********).Prices for subsequent flights that I then also wanted access to my LATAM Wallet funds for, essential for a June vacation to northern ****** for myself and a companion, rose substantially (~$800 total) as I awaited LATAM to stop seizing my funds. I was assured over phone that I'd be able to submit a request to offset the added costs that their internal errors are adding, but this didn't materialize because LATAM later offered only a 30% discount for my initial desired flight (******-**) but then inexplicably rescinded this offer, citing another internal issue, advising instead to book via Expedia or somewhere else, leaving me without compensation or remedy. The flights to ***************, they also later walked back, and told me that there's no ability to apply for a discount.Despite repeated communications, LATAM refuses to resolve the issue, with my LATAM Wallet funds effectively held hostage due to persistent internal errors, and the withdrawn discount further compounding my financial losses. Currently, LATAMs handling of this matter has resulted in approximately $1,600 in additional costs, all-the-while LATAM has not released my Wallet funds to a bank so I can use it outside of their error-infected system. The 30% discount they offered (and later rescinded) also only applied to credit-card purchases and not my LATAM balance, furthering the evidence that their internal affairs are designed to never release money held hostage by the system.I seek immediate resolution: release my LATAM Wallet funds ($888), plus address the additional costs incurred due to LATAMs internal issues and walked-back promises during the process.

  Business Response

  Date: 06/09/2025

  Dear BBB,
  
  Please see below a copy of our response in reference to this complaint

   

   

  June 9, 2025
   
  BBB of Southeast Florida & the Caribbean Consumer Complaint ******** / ZD #*********** style="line-height: inherit; color: rgb(41, 50, 57); font-family: system-ui, -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, Oxygen-Sans, Ubuntu, Cantarell, "Helvetica Neue", Arial, sans-serif; background-color: rgb(248, 249, 249);"> 
  Dear Mr. ******** style="line-height: inherit; color: rgb(41, 50, 57); font-family: system-ui, -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, Oxygen-Sans, Ubuntu, Cantarell, "Helvetica Neue", Arial, sans-serif; background-color: rgb(248, 249, 249);"> 
  We received your comments addressed to the Better Business Bureau, regarding to the problems of buying tickets with the money in your Latam Wallet.
  
  Our investigation indicates that the account is blocked for presenting a chargeback corresponding to the reservation SDXLXF / ******CHUT (BPO of last 2024-12-04). For this reason you can only make purchases in person at our offices until the debt of ******USD is settled.
   
  This is the account to which you should make the transfer :
   
  Bank: BANK OF AMERICA
  Name Bank of Amrica ********** usd Ingresos Pax Mia
  Currency: USD
   Current Account number: ************* style="line-height: inherit; color: rgb(41, 50, 57); font-family: system-ui, -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, Oxygen-Sans, Ubuntu, Cantarell, "Helvetica Neue", Arial, sans-serif; background-color: rgb(248, 249, 249);">Swift BOFAUS3NXXX
   
   
  When the money is transferred, please send us a receipt, so we can unlock the virtual wallet account.
   
   
   
   
  
  ****** ******** ********* ********* style="line-height: inherit;">Equipo LATAM Airlines

   

   

  Customer Answer

  Date: 06/09/2025

  
  Complaint: 23415015
  
  I am rejecting this response because:
  As already mentioned over the phone and in the ticket with LATAM, and previously attached email correspondence, LATAM has acknowledged that I don't owe anything. Over the phone it was explicit, and over the email it was implicit in the correspondence because after they asked me for proof that the chargeback was reversed, they then offered the discount and fully expected the release of my LATAM Wallet funds, and told me that the problem was resolved. Then, a system error still persisted. That money, referring to the chargeback that got reversed, has been with LATAM since January, and it's alarming that I had to explain this to LATAM' accounting department, and I suspect that this incompetent and/or criminal accounting is a motivation for why I've been in this situation, and the funds continue to be seized, despite LATAM being able to very simply check on their side that they have had those funds since January, and the credit card statement I sent confirms that.

  Please, correspond with the people handling my case so that the stories to BBB and to me through customer service aren't suspiciously different.
  
  Sincerely,
  
  ***** *****

  Business Response

  Date: 06/11/2025

  June 10, 2025
   
  BBB of Southeast Florida & the Caribbean Consumer Complaint ******** / ZD #*********** style="line-height: inherit; color: rgb(41, 50, 57); font-family: system-ui, -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, Oxygen-Sans, Ubuntu, Cantarell, "Helvetica Neue", Arial, sans-serif; background-color: rgb(248, 249, 249);"> 
  Dear Mr. ******** style="line-height: inherit; color: rgb(41, 50, 57); font-family: system-ui, -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, Oxygen-Sans, Ubuntu, Cantarell, "Helvetica Neue", Arial, sans-serif; background-color: rgb(248, 249, 249);"> 
   
  We receive correctly all the documents , all documentation sent, we apologize for the inconvenience, the BBB cases are seen in another area of latam that sees only legal cases.
   
  We understand that the 30% offered could not be realized, so we offer you USD500, credited to your Latam Wallet to be used in Latam Services or to transfer to your bank account, please note that your Wallet is in *** so the credit will be in usd and if you want to transfer to your bank account, it must be an account in Usd.
   
  

  Customer Answer

  Date: 06/26/2025

  It's been 23 days! LATAM has not responded. The offer I was given here of $500 does not even cover the $800 that they are holding hostage in my LATAM wallet! It's MY MONEY!Is that a joke? Then there's about another additional $1500 they have cost me through this entire fiasco of telling me they will cover the added costs, as I already documented! How can they even legally notbe covering this? 

  Customer Answer

  Date: 06/26/2025

  It's been 23 days! LATAM has not responded. The offer I was given here of $500 does not even cover the $800 that they are holding hostage in my LATAM wallet! It's MY MONEY!Is that a joke? Then there's about another additional $1500 they have cost me through this entire fiasco of telling me they will cover the added costs, as I already documented! How can they even legally notbe covering this? 

  Business Response

  Date: 07/04/2025

  Dear Mr ********* style="line-height: inherit; color: rgb(41, 50, 57); font-family: system-ui, -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, Oxygen-Sans, Ubuntu, Cantarell, "Helvetica Neue", Arial, sans-serif; background-color: rgb(248, 249, 249);"> 
   
  We have confirmed with our IT team that your Wallet account is fully active in order to use the USD800. Please send us the error screen that appears when you try to use your virtual wallet.

  Customer Answer

  Date: 07/08/2025

   
  Complaint: 23415015
  
  I am rejecting this response because it's irrelevant.

  If you unlocked the wallet as a response to the BBB complaint, then that solves nothing. I'd need the money transfered out of LATAM, and then the other costs I had to incur from this whole debacle to be addressed. In fact, all it would do is reveal that the entire months before this of LATAM insisting that they were having technical errors giving me my money was intentional, if you were able to unlock that. And if they are not unlocked, then the problem still persists. I'm not buying flights now - I tried using the LATAM wallet throughout the entirety of the documented correspondence, and then had to pay cash. I was even revoked from the 30% discount on the international flight I was promised.

  If the Wallet works now, then I need that transferred into my bank and out of LATAM's evil, hostage system. I'm not trying to use that money on LATAM credit, and any insistence I do that would fall exactly in line with the predatorial business practices that led to this complaint. Using the credit should have been the case for the prior flights. The other part of this was all of the added expenses I had to incur because of the time LATAM held my money hostage.

  
  Sincerely,
  
  ***** *****

  Business Response

  Date: 07/15/2025

  BBB Serving Southeast Florida & the Caribbean, Consumer Complaint #********
   
  Dear Mr. ********* style="line-height: inherit; color: rgb(41, 50, 57); font-family: system-ui, -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, Oxygen-Sans, Ubuntu, Cantarell, "Helvetica Neue", Arial, sans-serif; background-color: rgb(248, 249, 249);"> 
  Thank you for reaching out to the Better Business Bureau regarding your LATAM Wallet account.
   
  We understand your concerns and want to assure you that your satisfaction is important to us. As we previously informed you, your account was temporarily frozen due to a chargeback related to booking code SDXLXF. Once this situation was cleared by the bank, we promptly reactivated your account.
   
  According to our records, you have already used part of your LATAM Wallet funds. 
   
  At this time, you are welcome to transfer the remaining balance to a bank account of your choice.
   
  Mr. *****, while we deeply regret any possible inconvenience, we appreciate the opportunity to review your comments once again and clarify your concerns.
  
  We look forward to welcoming you and your family onboard in a near future.
   
  Sincerely, 
   
  *** ***** Conoepan
  LATAM Airlines Team
  

  Customer Answer

  Date: 07/22/2025

   
  Complaint: 23415015
  
  I am rejecting this response because: Just to recap, a timeline of events:
  
  December 2024: A chargeback happened because I was forced into buying a flight that I didn't use, after I was told that it the transaction wouldnt go through.

  January 2025: LATAM got the money back and it was reversed. My account was never reinstated, my LATAM wallet funds were unusable, and I was not able to purchase a flight through the LATAM online system or through the phone, so my $800 in LATAM Wallet funds were not usable.

  
  May 8th 2025: I contacted LATAM because I was not able to use my LATAM Wallet or book a flight, and a case was created. Case #********. I was trying to use my LATAM wallet funds to book a flight for myself and a friend to northern ****** (********), as well as another flight for myself to/from ************* and ********. I was assured over the phone with a recorded call with ********* Galndez that, as this system error dragged on, I'd be able to get a rebate for the difference in flight prices as LATAM struggled to resolve the issue.

  May 29th: Weeks later, ********* Galndez said that the issue is resolved and that LATAM Wallet should work. This was a lie, as I documented that it was not fixed. The flight prices totaled about $800 more than when I tried to buy them on May 8th, and I had to buy them through an agency (***********) as per LATAM's advice to just not buy anything through LATAM since they couldn't figure out the error. I was then not given any sort of rebate for this, despite being told I'd have no problem getting one.

  June 6th: I was also told that, because my LATAM Wallet funds were still being held hostage and not able to be used, to buy my New York flight through an agency too. Basically a month of customer support on this resulted in being told to f*** off and buy my flights completely outside of LATAM, and get no rebate for the entire thing. LATAM then told me that they would discount 30% off of the flight to ********. However, they then said there was a system error, so ended up never giving me that, nor offered any cash rebate, despite being told both on the phone and in email that they would give me the 30% off. However, the flight price also climbed the same amount that the other ones did, ~$800, so my total losses are $1600.

  As the incompetence of LATAM drags on, the losses are actually that, plus the $****** I have in LATAM Wallet, because those funds are still being held hostage, not being able to transfer out. So total losses are $2373.91, unless that $****** is no longer being held hostage. Despite being told I could get a rebate, and then being told I could transfer my money out during this BBB exchange,this is completely divorced from reality, because the LATAM Wallet very clearly tells me I can't transfer it out. It's true that, after your last message telling me I could use my LATAM Wallet, I was able to then use it to add a bag on my flight, which tells me that the months of back and forth with LATAM not being able to release my funds was just because it didn't have any pressure from BBB. However, I still need those funds out of LATAM's system and into my bank, as I have no intention of every transacting with LATAM again, and the intention was to use those funds to buy my flights. Your cluelessness about me not being able to transfer the funds is a perfect demonstration of what I've been dealing with for months.

  I've attached the screenshot of the portuguese version saying that I can't transfer my remaining funds outside of LATAM. I was going to attach an english screenshot, but the LATAM website went down, because they have the most incompetent tech team I've ever witnessed at any company in my life, but I'd be happy to attach a screenshot from there once they get the site back up. With things like the website crashing, it's no wonder they don't have time for ***** things like ensuring customers can use ********************** Wallet credits instead of using their credit cards.

  Portuguese: "Voc tem USD ****** que vencem em 12/11/25. Vlidos apenas para compras na LATAM e no podero ser retirados."
  English translation: "You have USD ****** that expire on 11/12/25. ***** only for purchases with LATAM and cannot be withdrawn."

  Sincerely,
  
  ***** *****

  Customer Answer

  Date: 07/22/2025

  Why was this closed? They stole my money? What's the point of BBB if this case is closed?

• Initial Complaint

  Date:04/09/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased tickets for $1733.22 that was supposed to be 100% refunded if canceled. I canceled my tickets between 3/13/25 and 3/17/25. On 3/24/25 I received $803.22 which is $930 less than I paid. I contacted **************** Representative **** *****, *************) who informed me it was an error and I would receive the $930 after paying a $199.99 cancellation fee. I paid the $199.99 and he informed me I should have received an email confirming this at ****************************** and it should also be visible in my back account. I did not receive the email, nor was there any transaction from LATAM in my bank account. Mr. ***** instructed me to call back after a few minutes. I called him back and was informed he did not know why I did not receive the email or why it wasnt visible in my bank account but he could "see it in the system" and it should be available after 48 hours. I called Mr. ***** back after 48 hours as instructed and once again I was informed he could "see it in the system" but it took 8-10 days for the refund to post and he requested I remain patient and call him back on 4/4/25. I called *** ***** back on 4/5/25 and AGAIN was informed he could "see it in the system", the refund should have processed by this time, and this error (his words) required a supervisor to complete but he was working from home that day and requested I call him back on 4/7/25 AND on 4/8/25 several times each day and each time the call rang several times and disconnected.I am FURIOUS! I am tired of being lied to and I want my refund! I am shocked that an established and respected company such as LATAM would treat their customers with such contempt and disregard. In addition to the $930 owed to me I should be refunded the $199.99 cancellation fee for a total of 1,129.99.Thank you.

  Business Response

  Date: 04/29/2025

  Dear BBB,
  
  Please see below a copy of our response in reference to this case:
  
  

   

  April 10, 2025
   
  BBB Serving Southeast Florida & the Caribbean, Consumer Complaint #******** / ZD #********
   
  Dear Mr. ********* style="line-height: inherit; color: rgb(41, 50, 57); font-family: system-ui, -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, Oxygen-Sans, Ubuntu, Cantarell, "Helvetica Neue", Arial, sans-serif; background-color: rgb(248, 249, 249);"> 
  We received your comments addressed to the Better Business Bureau, regarding your refund request for tickets 045-2211456245 and 045-2211456246.
   
  We would like to inform you that it is not possible to process the refund full of your tickets  045-2211456245 and 045-2211456246, as the fare purchased for your returning flight (********* to ******) does not allow for a refund. Please be advised that only the first segment of your itinerary ( ****** - *********) allowed refund before the departure of the first flight of your trip.
   
  We would like to remind you that this information was detailed in the Single Sales Receipt (CUV) issued at the time of purchase.
   
  Unfortunately, after carefully reviewing the situation, we cannot attribute the error to our company personnel.
   
  We understand that this situation can be frustrating and apologize for any inconvenience it may have caused.

  
  

• Initial Complaint

  Date:03/27/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My wife and I planned a vacation in ******** and purchased tickets on Latam airlines. The flight res * GRNAXN. ******* to Bogota wirh return flights in 10 days. The day before the flight march 25, I got very sick and i knew i could not fly, i had to see my doctor. My wife called Latam to explain what was happening and that we had to cancel the flight as i had doctor appt next day with my doctors PA. The person my wife spoke with said we could get a refund but only with doctors note. So after the doctors visit. i find i have a kidney stone and have to have it removed, my surgery is scheduled for Wednesday. So my wife called Latam back wirh the note and ct scan but this time she given the run around, kept on phone for 2 houes only to be denied our refund. I think this is wrong. We will diapute on our cc and i will be filing complaints wirh DOT and any other agency thats appropriate. I believe Latam should offer a rrfund or at least a voucher to be used when I'm better.

  Business Response

  Date: 04/01/2025

  Dear BBB,
  
  Please see below a copy of our response in reference to this case:
  
  

   

  April 1, 2025
   
  BBB Serving Southeast Florida & the Caribbean, Consumer Complaint #******** / ZD #********
   
  Dear Mr. *********** style="line-height: inherit; color: rgb(41, 50, 57); font-family: system-ui, -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, Oxygen-Sans, Ubuntu, Cantarell, "Helvetica Neue", Arial, sans-serif; background-color: rgb(248, 249, 249);"> 
  We received your comments addressed to the Better Business Bureau, regarding your refund request for booking GRNAXN.
   
  We are pleased to inform you that the refund for tickets number 045-2221421984, 045-2221421985, 045-4446120211 and 045-4446120212 has been approved.
   
  Your payment is processing, and the payment will be refunded to your original method of payment. The process may take up to 30 business days.
   
  If you have not received information regarding your refund after the date stipulated, we suggest you call our ************** and follow up on your case directly.
   
  Thanks again for contacting us. We hope to continue enjoying your confidence.
  
  Sincerely,
  ********* ************ style="line-height: inherit;">Customer Relations
  LATAM Airlines

  Customer Answer

  Date: 04/03/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** *******

• Initial Complaint

  Date:03/18/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a complaint against LATAM Airlines for engaging in deceptive pricing practices, false advertising, and breach of contract in violation of consumer protection laws. I'm trying to buy a ticket on their website using miles from *** to ******. It's showing the fare of 37k miles + USD 40. The website is asking to change it to the Brazilian version of the website, and following by a crash (Access Denied). When contacted the customer service channel, they stated the same ticket is 118k miles + BRL 200. LATAM Airlines states in its **************** Plan: ********************** always offers the lowest published fares available. When I requested LATAM to honor its commitment to offer the lowest published fare, they refused to match or sell me the ticket at the lower rate. They are clearly violating multiple trade practices as False *********************** Trade Practices (FTC Act, 15 U.S.C. 45), Breach of Contract, refusing to match the lowest fare contradicts its stated policy, Unfair ************************* Pricing withholding lower fares, and Failure to Disclose Pricing Restrictions, clearly not disclosing why the lowest fare is not available directly, violating consumer transparency rights.I demand LATAM to honor its commitment to providing the lowest published fare and allow direct customers to purchase at the lowest available rate. Also, BBB should investigate LATAM for potential false advertising and unfair business practices. If this issue is not resolved satisfactorily, I am prepared to escalate this matter to the ************************ (***) and the ********************************* (***).

  Business Response

  Date: 04/02/2025

  Dear Sirs,

  
  We are writing to inform you that we are in direct contact with the customer in order to assist with his request. During our communication with the customer, we have requested additional documentation to facilitate the review of his claim.

  Please find attached our recent communications with the customer, indicating that we are currently investigating the matter. We will contact them again as soon as we have a response.

  
  Yours sincerely,
  ******* ******

  Business Response

  Date: 04/03/2025

  Dear Sirs, 

  Please find attached our last communication with the Customer. 

  As explained to the Customer, our records indicate that his ********************** Pass account is registered with Brazil as his country of residence. We explained that maintaining an accurate country of residence in his LATAM Pass account is crucial. This ensures the correct calculation of mileage accrual and redemption rates, as these factors are determined by the member's country of residence and membership tier.
  We also reminded the customer that upon enrolling in ********************** Pass, he agreed to section 2.1 of the program's terms and conditions. This section stipulates that terms and conditions may vary based on local legal requirements, and that it is the member's responsibility to keep their country of residence information current.
  Therefore, we advised the customer to update his country of residence in his account and to review and accept the updated terms and conditions applicable to his new country of residence. This would allow us to align his LATAM Pass account with his current location and ensure accurate mileage calculations.
  Furthermore, regarding the customer's request to honor a previously advertised fare for a flight departing from ******** on April 13th at 07:00 and arriving in ************* on April 14th at 11:15 for 37 miles and US$41.41, we informed the customer that we would be happy to accommodate his request as a gesture of goodwill under our ************* policy.
  To proceed, we requested confirmation of the flight details, the passenger's full name, and a contact phone number to finalize the booking, process the payment, and issue the ticket.

• Initial Complaint

  Date:02/18/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The airline was supposed to refund ***** but it hasn't.The case number sitting on their end is ********, i have contacted repeatedly and they have not provided the refund aggreged/

  Business Response

  Date: 02/18/2025

  
  BBB Serving Southeast Florida & the Caribbean, Consumer Complaint #********
   
  Dear Mr. ***** , 
   
  We hope this message finds you well. 
   
  We are writing to inform you about a delay in your payment due to recent changes in our internal processes. We sincerely apologize for any inconvenience this may have caused.
   
  We are pleased to inform you  that the payment has been processed  Our team is committed to resolving this matter promptly and ensuring that your experience with us remains positive.
   
  Funds should be available within the following days, or on your next bank statement, depending on your financial institutions internal procedures.
     
  Thank you for your understanding and patience during this time. Should you have any further questions or require additional assistance, please do not hesitate to contact us.
   
  CC : BBB 
   

• Initial Complaint

  Date:12/23/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Subject: Complaint Regarding Denied Boarding Due to ************** Rules And Request for full refund (Reservation Code: ICYBME) Dear BBB Team, I am writing to formally raise a complaint regarding an incident on 23/12/2024 at ****************** (CVG) involving my travel booking with LATAM Airlines and ***************. Indian citizens with US ****s valid for more than 180 days do not require a **** to enter ********. However, I was denied boarding on my flight despite holding all the necessary documentation and meeting the **** requirements established by Colombia. The denial was based on incorrect **** rules cited by your staff. However, according to the official rules provided by Colombia and India, my wife and I were fully compliant with the **** regulations for entry. I even presented the consulates guidance at the check-in counter, but it was disregarded. I have attached evidence from Colombian and Indian authorities in this email. This denial caused me significant inconvenience, including - Loss of money spent towards travel to and fro from the airport, air tickets in ********, stay in *********- Not to say, this is causing me immense emotional stress due to missing holiday season due to misinformation and refusal to acknowledge the issue. I kindly request the following:1. A thorough investigation into this matter, including why outdated **** information was used.2. Reimbursement for the full price of the tickets and all additional costs incurred due to this error. Please find attached supporting documentation, including: A copy of my **** and relevant travel documents. A screenshot or printout of the consulates official **** regulations. Receipts for expenses incurred due to this incident. I trust that LATAM Airlines values its customers and will address this issue promptly. Thank you for your attention to this matter. Sincerely,******* ******* ******, *** **** ******

  Business Response

  Date: 12/26/2024

  Dear BBB,
  
  Please see below a copy of our response in reference to this complaint:
  
  

   

  December 26, 2024
   
  BBB Serving Southeast Florida & the Caribbean, Consumer Complaint #******** / ZD #********
   
  Dear Mr. ********** style="line-height: inherit; color: rgb(47, 57, 65); font-family: system-ui, -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, Oxygen-Sans, Ubuntu, Cantarell, "Helvetica Neue", Arial, sans-serif; background-color: rgb(248, 249, 249);"> 
  We received your comments addressed to the Better Business Bureau, regarding the inconveniences you mention experiencing when attempting to travel to *********
   
  In relation to that, please be advised it is the responsibility of the passenger to present the necessary valid passport, documentation, permits or entry visas for international travel. This information is available in each Countrys Consulate located at the originating city and should be verified prior to purchasing a ticket for international travel.
   
  As stated in our records, the first leg of your itinerary - ********** (CVG) to ******* (ATL) -  was operated in by Delta Airlines, this situation is out of our responsibility. 
   
  While we deeply regret all possible inconveniences, we need to state that our Company does not compensate for these eventualities, reason for which we are unable to fulfill your request.
   
  We would like to inform you that we have forwarded your comments and your compensation request to Delta Airlines. Your case number associated with Delta Airlines is #********. Please expect a response within 7 to 10 business days.
   
  If you have not received information regarding your request after the date stipulated, we suggest you to call Delta Airlines and follow up on your case directly.
   
  We appreciate the opportunity to review this matter for you and hope to serve you again in the near future, this time to your complete satisfaction.
   
   
  
  Sincerely,
  ********* ************ style="line-height: inherit;">Customer Relations
  LATAM Airlines

  Customer Answer

  Date: 12/26/2024

   
  Complaint: 22724437
  
  I am rejecting this response because:

  ---
  Hi ********, I would like to have a phone conversation with your team or would like to escalate to your supervisor. Please let me know if that works for you. 
  
  Let me clarify some of the inconsistencies in your understanding with evidence. 
  1) We did verify our documentation and followed the rules provided by the *********. Please see the attached documents which support it. However, Delta / LATAM desk agent had the incorrect information on their system (attached the screenshot of their desktop with the agent name as well). Net, despite having the right documentation and verifying prior to our purchase, we were wrongfully grounded and denied permission to travel. I request you to please review the document before we have more back and forth conversation on whether we had the right documents because we did. 

  (Link: ************************************************************************************************************************************************************ :  to Colombian consulate website, page 8, row 4, ***** which says ' SI Exento de **** si es poseedor de **** *** o Schengen con validez superior a 180 das al momento de ingresar a ********' or YES **** exempt if you have valid USA or Schengen **** greater than 180 days at the time of enter ********)

  2) We spoke to the delta agent managing the boarding for LATAM. They requested to speak with LATAM because you own the full booking. As we called your customer service, they confirmed that Delta has the right information and you (LATAM) agree that we should not be boarded. Hence, both Delta and LATAM were complicit in confirming that we could not travel. I request you to review the records of the conversation with your team which confirmed they believed they were responsible because the booking was done via LATAM.

  
  3) As a consumer who followed the rules, presented the right documentation, verified before travel - I feel I am being cheated and harassed for no wrong doing by both Delta and LATAM airlines. Please reconsider and review your position before the next response.  At the end, we have lost more than $4,000 USD in travel and stays. This matter must be taken more seriously and urgently by both LATAM and Delta Airlines.
  

  Sincerely,
  
  ******* ******* ******

  Business Response

  Date: 01/07/2025

  Dear BBB,
  
  Please see below a copy of our response in reference to this complaint:

   

  January 7, 2025
   
  BBB Serving Southeast Florida & the Caribbean, Consumer Complaint #******** / ZD #********
   
  Dear Mr. ********** style="line-height: inherit; color: rgb(47, 57, 65); font-family: system-ui, -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, Oxygen-Sans, Ubuntu, Cantarell, "Helvetica Neue", Arial, sans-serif; background-color: rgb(248, 249, 249);"> 
  According to our phone conversation, we need to reiterate the response already provided through case 64007280.
   
  please be advised it is the responsibility of the passenger to present the necessary valid passport, documentation, permits or entry visas for international travel. This information is available in each Countrys Consulate located at the originating city and should be verified prior to purchasing a ticket for international travel.
   
  As stated in our records, the first leg of your itinerary - ********** (CVG) to ******* (ATL) -  was operated in by Delta Airlines, this situation is out of our responsibility. 
   
  While we deeply regret all possible inconveniences, we need to state that our Company does not compensate for these eventualities, reason for which we are unable to fulfill your request.
   
  We would like to inform you that we have forwarded your comments and your compensation request to Delta Airlines. Your case number associated with Delta Airlines is #********. Attached is the response sent by Delta Airlines.
   
  Please be advised that the denied boarding was executed by Delta Airlines. As a result, we are unable to access your refund request for the ticket, even though it was issued by Latam Airlines.
   
  We suggest you to call Delta Airlines and follow up on your case directly.
   
  
  Sincerely,
  ********* ************ style="line-height: inherit;">Customer Relations
  LATAM Airlines

  Customer Answer

  Date: 01/10/2025

   
  Complaint: 22724437
  
  I am rejecting this response because: In the email attachment I sent you, ***** has denied the request and redirected to LATAM
  
  Sincerely,
  
  ******* ******* ******

  Business Response

  Date: 01/17/2025

  Dear BBB,
  
  Please see below a copy of our response in reference to this complaint:

   

  January 17, 2025
   
  BBB Serving Southeast Florida & the Caribbean, Consumer Complaint #******** / ZD #********
   
  Dear Mr. ********** style="line-height: inherit; color: rgb(47, 57, 65); font-family: system-ui, -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, Oxygen-Sans, Ubuntu, Cantarell, "Helvetica Neue", Arial, sans-serif; background-color: rgb(248, 249, 249);"> 
  We received your comments addressed to the Better Business Bureau, regarding the inconveniences you mention experiencing when attempting to travel to *********
   
  After reviewing the information you provided, we have approved, as a one-time exception, the refund of your airline tickets. Please note that this decision is made under exceptional circumstances and should not be considered a precedent for future requests.
   
  We would like to inform you that we have processed the refund for your tickets number ticket # ***-2174063085 and ***-2174063086 dated 01/17/2025.
   
  Currently, your refund is in process. The payment details have been recorded in the account you indicated and the process may take up to 15 to 30 business days.
   
  If you have not received information regarding your refund after the date stipulated, we suggest you call our ************** and follow up on your case directly.
   
  We appreciate your trust in our services and want to reiterate that we are available to assist you whenever you need.
  
  Sincerely,
  ********* ************ style="line-height: inherit;">Customer Relations
  LATAM Airlines

• Initial Complaint

  Date:12/16/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My flights was cancelled with no support (food, drinks, transportation, accommodation and rebooking option) were provided. We were stranded at the airport all by ourselves with limited support from the ground staffs. Apparently, the staffs are pretending not to understand or speak English to evade our questions. They are unprofessional, disorganized and dysfunctional. We will be stranded at the airport and missed all our other connections and travel plans if we had not sought help from fellow other Spanish speaking customers. Let me reiterate, we receive NO ASSISTANCE at all from LATAM ! I'm disgruntled and annoyed with how things are being handled and seek full compensation to remedy the bad experience.

  Business Response

  Date: 12/17/2024

  Dear BBB,
  
  Please see below a copy of our response in reference to this complaint:
  
  

  December 17, 2024
   
  BBB Serving Southeast Florida & the Caribbean, Consumer Complaint #******** / ZD #********
   
  Dear Mr. ******* style="line-height: inherit; color: rgb(47, 57, 65); font-family: system-ui, -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, Oxygen-Sans, Ubuntu, Cantarell, "Helvetica Neue", Arial, sans-serif; background-color: rgb(248, 249, 249);"> 
  We received your comments addressed to the Better Business Bureau, regarding your recent flight to ********, on 12/07/2024.
   
  We would like to inform you that we have tried calling you at number **************, but were unsuccessful.
   
  We do understand the importance of your time and although punctuality is one of our main objectives, sometimes flight operations are affected by situations beyond our control. In the case of LATAM flight LA3201, adverse weather conditions in the destination city made it necessary to reschedule the flight.
   
  Considering your comments regarding the quality of the information provided during your wait, we do offer our apologies for not fulfilling your expectations on this occasion. Please rest assured that your comments have been forwarded to the managers involved for their review.
   
  We do regret to inform you that the Company does not compensate in these situations, reason for which we are unable to fulfill your request.
   
  We appreciate your comprehension and would welcome another chance to serve you, this time to your complete satisfaction.
   
   
  
  Sincerely,
  ********* ************ style="line-height: inherit;">Customer Relations
  LATAM Airlines

   

  Customer Answer

  Date: 12/17/2024

   
  Complaint: 22692465
  
  I am rejecting this response because:

  Poor coordination and bad customer service is obviously the main issue here. Please do not divert or mix up with adverse weather. I do understand weather is beyond control however what concerned me most is the post cancellation support. I literally have no help or assistance from LATAM following the cancellation. Like I mentioned no food, drinks, transportation and accommodation is provided which clearly stated in **** handbook. With that alone, Im entitled for a full compensation! Please take this seriously before I take further action to the authorities. 

  
  Sincerely,
  
  Shao Ze Tan

  Business Response

  Date: 12/18/2024

  Dear BBB,
  
  Please see below a copy of our response in reference to this complaint:
  
  

   

  December 18, 2024
   
  BBB Serving Southeast Florida & the Caribbean, Consumer Complaint #******** / ZD #********
   
  Dear Mr. ******* style="line-height: inherit; color: rgb(47, 57, 65); font-family: system-ui, -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, Oxygen-Sans, Ubuntu, Cantarell, "Helvetica Neue", Arial, sans-serif; background-color: rgb(248, 249, 249);"> 
  We received your comments addressed to the Better Business Bureau, In response to your disagreement, we regret the inconveniences that, according to what you indicates, would have been caused.
   
  We are sorry about the situation you described, and would like to manifest that our purpose is to provide a service of excellence, warm and humane. Therefore, we do not approve the way you describe you were attended.
   
  Understanding your concern, the Company offered you a flight alternative which was accepted by you.
   
  We are conscious about the inconveniences that an itinerary change may cause, but please consider that our Company does not compensate for these situations.
  
  We regret the inconveniences this may have caused, and we look forward to assist you again.
   
   
   
   
   
  
  Sincerely,
  ********* ************ style="line-height: inherit;">Customer Relations
  LATAM Airlines

  Customer Answer

  Date: 12/18/2024

   
  Complaint: 22692465
  
  I am rejecting this response because:

  What an irony you mentioned about providing service of excellence, warm and humane. I never feel any of these through the poor services I received. The way I described is exactly what I encountered. I'm not targeting any specific individual or group but please understand my frustration and exhaustion dealing with the pretentious staffs trying to avoid valid questions at frantic moment like that. These are the altitude I would not tolerate. 

  Yes the company does provide an alternative flight option but with close to 7 hours late than originally schedule. As a result, I have to cancel my accommodation and modify my travel plans. I'm trying to restitute the mental distress and monetary losses from this cancellation.

  Since we could not come to an agreement with compensation, could you at least provide some sort of goodwill points or voucher to restore my confidence in this airline?

  
  Sincerely,
  
  Shao Ze Tan

• Initial Complaint

  Date:12/09/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have an upcoming flight with LATAM from ***** to **********, on 12/14/2024. I will be flying with two other passengers. I went on LATAM's website to select seats for the flight, and was asked if I wanted to purchase checked bags for the flight. The user interface did not indicate anywhere that my 3 tickets already included 3 checked bags (1 per passenger), so I was led to believe that I needed to purchase 2 checked bags, which I paid USD $138 for. After completing the purchase, I went back to verify everything looked correct, and finally saw that I now had 5 checked bags available (the 3 already included with the tickets, plus the 2 additional ones I bought). I immediately called LATAM to ask for a refund, but they were extremely unhelpful and said there was nothing they could do since the bags are non refundable. I asked the customer service agent to open a case, which they immediately marked as resolved, refusing to give me a refund. I wrote back to them to once again explain the situation, since I don't need these additional bags, the flight is still several days away, and the payment hasn't even been processed yet. Through all this they continue to refuse to refund me, which is dishonest and predatory.

  Business Response

  Date: 12/10/2024

  Dear Sirs, 

  Firstly, we sincerely apologize for any inconvenience Mrs. ******* experienced in locating the information regarding the inclusion of one piece of baggage per passenger in her booking. According to our records, she purchased the tickets through a travel agency, and we regret to hear that she was not informed by them about the baggage allowance associated with the tickets purchased. 
  

  Please note that a refund for baggage services is only possible if it is requested simultaneously with the refund of the ticket. Baggage fees will be refunded separately only under the following circumstances:
  - If passenger voluntarily changes the date of flight: We will automatically refund the additional seats and baggage purchased to your LATAM Wallet.
  - If passenger has a rescheduled flight: Baggage will be transferred to the new flight, and passenger will be able to request a refund if cannot find seats with the same characteristics as those purchased.
  - If passenger changes flight time forward or delay it on the same day of travel: Baggage will be transferred to the new flight, and passenger will be able to request a refund if cannot find seats with the same characteristics as those purchased.
  

  Also it is important to mention that when a passenger log in with booking reference at **************************, all the details regarding the travel is available, including a special notification option to review the baggage allowance per passenger.

  For the reasons explained above, we regret to inform that we will not be able to accommodate Mrs. ******* request for a refund of the baggage purchased. However, as part of our customer care policy, we offered her a credit in her LATAM Wallet for a total amount of US$138, which she may use to purchase LATAM Airlines products in the future and will be valid for 12 months.

  We have attempted to contact Mrs. ******* through the number indicating at her claim, however with no sucess. Please find attached a copy of our response to Mrs. ******************** sincerely, 

  ******* ******

  LATAM Airlines

  
  
  
  

  Customer Answer

  Date: 12/10/2024

   
  Complaint: 22661824
  
  I am rejecting this response because:

  Every time I have flown with LATAM in the past some inconvenience or problem has come up, so I have no plans of ever flying with LATAM again in the future, and the credit offered will be of no use to me.
  
  I am still requesting that you issue a refund for the money I spent on the additional luggage. Your message is very condescending showing me an image of the LATAM website. I am a reasonably intelligent person so the fact that your website led me to believe that I needed additional luggage (not on the main page that you showed in the image by the way, but rather on the prompt while I was booking the seats) means that you have an issue with your UI, since it's so easy to make a mistake. I indeed made a mistake, and immediately tried to correct it with your customer service, and now I'm having to spend all my time trying to get this money back.
  
  Why is it that you can't make an exception and issue a refund? I clearly don't need this additional luggage that I purchased incorrectly, and the transaction hasn't even been processed by my credit card yet. Why do you need to make a customer so miserable just so you can keep an additional $138 dollars?
  
  Sincerely,
  
  ******** *******

  Business Response

  Date: 12/11/2024

  Dear Sirs, 

  As previously mentioned, we regret to hear that **** ******** was not informed by the travel agency where she purchased the ticket about the baggage allowance included on the ticket per passenger.

  It appears that the uncertainty in purchasing additional baggage at LATAM Airliness wbspage stemmed from a lack of awareness regarding the baggage inclusion in her ticket fare, rather than any information given at the time of seat selection. Unfortunately, we must inform that we are unable to fulfill her request for money refund of the additional baggage purchased.

  However, the travel credit offered as an exception and as a ************* policy remains available should she chooses to accept it.

  Please find attached a copy of our response to **** ********. 

  Yours sincerely, 

  ******* ******

• Initial Complaint

  Date:10/04/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On my way back traveling from ********* to ***** my luggage was damaged. I contacted LATAM (via WhatsApp which is so extremely non-professional as part of their process) and they created a case. They tried to do the usual airline reimbursement of being as cheap as possible, so low you couldnt even cover the suitcase. Then they wanted you to go through their wallet and penalized you even more if you wanted the compensation directly so you could buy a bag instead of being forced to only receive a credit you could use for future flights to receive higher compensation. I explained several times my hard case was not cheap and that I wanted a manager involved to a) directly cover the cost of a similar bag I found on ****** where I wouldnt even ask them to cover shipping or taxes, and b) to allow me to have that as direct compensation since they had already asked me for my address. They kept jerking me around, a manager never reached out, and they said they went to extreme to offer $100 flight credit or $80 wallet amount to transfer to a bank account. They try to gas light customers full knowing they charged me both ways to check this luggage and that I have spent easily $5k-$10k in flights with them over the years. It was truly insulting. After I threatened to report them if they kept asking for my right to speak to a manager, they stopped responding and have just ignored me. This is very unprofessional. Hard cases with 4 wheel rolling, and expanders, and built solid compression protection into the design ( not just for luxury styling) easily go for $200+.At this point I asked for $250 to compensate, and thats without me jumping through a bunch of hoops through their wallet etc. this is flat out abuse to customers and I would like resolve so I can get a new bag for future travels and not to be penalized and forced into accepting credits where their airline is the only one benefiting and forcing you to use their business as credit to you when they are at fault.

  Business Response

  Date: 10/08/2024

  Dear Sirs, 

  Please allow us to inform that we have contacted the Customer in order to better understand her claim and an agreement was settled. Please find attached a copy of our response to the passenger. 

  Yours sincerely, 

   

  Customer Answer

  Date: 10/08/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******** ******