Customer ReviewsforSimba USA Inc.

If you want to ****** $2500, pls go for this product. Working with this seller is very difficult. Amazon A to G guarantee is a sham, they dont help you. When seller forced to delete the negative feedback, I reached out to Amazon support and A to Z guarantee team, no one did anything. When seller delivered the item it was broken. They immediately sent another one that was broken as well. When I tried to get a refund, I was asked to ship back the broken item from ************* to ***** that would have cost me over $1000. I asked Amazon to help, they simply kept on sending me email that send the item back to seller. When I asked who is going to take the shipping cost. They never answered my question. I didnt have any choice to get the another one. In spite of several scratches, I decided to keep the third one. Now my garage is filled with other two broken pool table. I asked seller to help with trashing. They refused to do that. I am parking cars out side for last two months. I have two 400lb each broken pool tables sitting in my garage and dont know what to do. Pls stay away from this seller as well as from Amazon A to Z guarantee.

Pool table damaged during shipping, no refund repair or exchange. No phone number or address provided to customer. Poor craftsmanship and service.

For nearly $2,700 for a pool table, I wouldn't expect so many problems. Arrived damaged (cracked on the side all the way through the panel which is in addition to various dents, scratches, dents in the metal trim, and other damage on the majority of pieces). Definitely not a hassle free exchange. **************** didn't address all my questions without some serious back and forth. They had me send in a ton of photos. Finally agreed to an exchange. It took days to arrive. New table had damaged (scratched, laminate pealing, etc.). We literally had to sift through both boxes in to piecemeal a single decent pool table. However, we still have a scratched bench top and a scratched end panel since between the two boxes there was no panels that were undamaged. Thankfully, those scratches are inconspicuous. Table came with a top for ping pong and opposite the ping pong board on the same panel is a wood finish for use as a table when no one is playing. What is worse, we now have a few long scratches on the table top finish. Between all four panels (each package came with two, so we could get the parts we needed), there was only one scratch/peal free section. Out of two boxes only one of the 4 was in ''new'' condition. To make matters worse, I don't even want to deal with these people to try and get our scratched panel replaced. To top it all off, there has been a pallet with the old table sitting in my drive way for days. They wanted me to talk to their insurance company to get it removed. Then, manager I spoke to promised the old unit would be picked up the day after the new unit arrived. It's been four days and it's still in my driveway. I told them my HOA is going to fine me, but they don't seem to care. I emailed them to let them know that there was only one good table top panel out of the four that were sent and they asked me to send them a photo with all four panels in one shot. They want me to unbox the old unit all over again as if to prove I'm not lying. STAY AWAY!

I wish I had read these post before I purchased the table from them. BBB how are they still operational when clearly they are a scam business? I ordered a pool table on April 18 received what I thought was a good product on April 25th. Sadly I was mistaken upon on wrapping the table I noticed chucks of it coming apart, cracked and holes in the sides of it. I tried calling realize they dont have a number red flag. Tried emailing no response or chat live no response. Its like they get your money and cut off ties to you after. People please read STAY AWAY FROM SIMBASHOPPING. Dont take that leap you will get burned like they rest of us.

These guys are a scam. Sent me a tub with 2 forklift holes thru it after sending me the wrong tub the first time. Offered a 7% discount (I wish I was making that up). Rejected that offer to be told I would have to ship it from ****** to ******* at MY expense, in order to have it looked at. This wasn't happening (why throw good money after bad). ***** seems to be the owner, obvious scam artist and now will not respond to emails or answer the phone. Do not give this company a dime or you will regret it.

Junk tub, literally the most cheaply made product Ive ever seen. leaks everywhere. Tub arrived at my house and every single fitting on I was barely hand tight had to go through the whole thing. Even still Ive had nothing but problems with it leaking since its so cheaply made. All parts on it are garbage. Stew frame underneath looks like a child designed and built it. Doesnt even hold the weight of filling it without flexing.

To Whom It May ********* own a property management company that also performs renovations and remodeling services.I have been attempting to find competent customer service through your website. I attempted to obtain technical information regarding one of your tub spas via chat with ******** Suffice it to say that he/she/it could not or would not provide me the information I required in order to make an informed purchasing decision. He also refused to provide me a contact phone number in order to contact someone who could provide the information I need.Please see the attached transcript of the chat.I will be forwarding this transcript to Wayfair.com, Houzz.com and other websites that sell your products with a recommendation that the immediately stop selling your products on their sites.If you have any questions or require more information, please feel free to contact me at:************************* JTM

I purchase a tub from SIMBA USA on April 06 2022, and receive it on April 12 2022 ,in the website the measurement of the tub where 70.8" x 47.2 " so it was perfect for my space that was 71" by 50" once i got the tub i open it and it had a few cracks.....and I was fine with it since they where not too noticeable..... the next day when my contractor was here to install the tub he says to me that the tub is bigger than what it says and iy was 71.5" wide too it couldn't possibly fit in my space cause he said it would break.... well i contact SIMBA USA by email since they don't have a phone number where you can actually talk to someone and since then it has been a nightmare since they don't want to help me not even get another smaller... i return the tub had to pay out of my pocket $1700 form new jersey to Florida where they're located and when the shipping company got there they didn't want to receive it they said they know its from me and that they don't want it back.... well i email them again told them the driver was outside even waited 40 minutes to see if they would receive it they said they didn't want it... when i asked SIMBA USA why are they not receiving the product they told me the tub is completely damage witch its not true... and i got videos and pictures of the tubs condition.... this company its a total scam and now i understand with all the reviews they have worse mistake ever is to buy online....... and we are talking about a tub that cost $3,761.05

I bought a 7 ft pool table from Simba USA and it wasn't 7 ft! I just was on a chat with them to return it and they told me I have to ship it to Miami Lakes, Fla and I live in California! When I asked them to pay it because I paid $2600.00 for a 7 ft pool table that IS NOT 7 ft...the literally told me on the chat port for me to "go away" I took a photo of it because I was shocked. I believe I have been totally *******.

Sent me a smashed up pool table then said all they can do give me 3% off lol wat crooks I donate it idiots worst place ever don't shop there!!