Customer ReviewsforAllivet

This organization will mislead and delay your order! Never able to speak to a human as systems are down. BUYER BEWre

Cheap prices and horrible auto ship. Set one up for 3 months and 11 days later they charge me and send to my vet for renewal. I had to contact them to cancel the auto ship and wait 3-5 days for a refund. Charge you before they even get approval. I will not recommend or use them again. 3rd time I’ve had to contact someone about incorrect auto ship and charging me in advance. Horrible!

Shady company, they hold your money yet don't even have a prescription, even though the vet resubmits it every time. Incompetent. Floods of emails saying they need the vet to authorize the medication even though the vet has faxed and refaxed the same prescription over and over again. We decided to leave allivet and a week ago, the emails are back as they claim they are trying to fill my dog's medicine. We don't even use them anymore because of the fiasco. Now, they are holding $80 in my account! I'm done with them and I want my money back. I'll be contacting my bank and if need be, an attorney. This is fraud.

****************** They continue to autoship on an outdated credit card with multiple shipments I don't need until months out. There IS NO WAY TO STOP AUTOSHIP ON THEIR WEBSITE! They make you call them to stop autoship and they refused to credit my outdated credit card for those shipments. I'm fighting them on the phone now. They are refusing to put me through to a manager. They said the manager would call me back but they don't. I am going on my third round right now with saying that they can't get a hold of a manager. I will keep them on the phone the whole day until they get their manager. I put down that my dog was dead to stop these shipments. I deleted my veterinarian phone number so they stop calling them on their own to get renewals with out my permission!! You also CANNOT DELETE YOUR CREDIT CARD INFORMATION FOR EVEN AN OUTDATED CARD ON THEIR WEBSITE. ******* is now trying for a fifth time to put me through to a manager.

I got a call saying they needed an updated card to ship my autoship. WHAT AUTO SHIP? I never ordered from them. They said I ordered 2 bottles of f dewormer to be delivered every 6 weeks. WRONG! IT was hard to understand the caller but I think I convinced her to cancel my fake autodhip.

I was a customer of ******* and these people were given my information WITHOUT my permission and are trying to say I have an auto-ship order with them which I never entered into any agreement WITH THEM. Then they have the nerve to say the only way I can cancel is to call them. It's also impossible to delete your account. They provide no instructions to do so. I will be making a complaint to the ****

Absolutely awful company. Ordered two prescription medications on 11.4.23 for end of life care for my dog and hasn't been getting them for 2 days due to the incompetence of this podunk "pharmacy."Not proactive at all getting verification from my vet. Had to call three times for that to even happen.Then when they verified vet had confirmed prescription on 11/9 they told me the order would be "expedited."The status remained "pending" even though multiple agents said the pharmacy had the order and it had been "expedited" for the inconvenience.I checked last on 11//14 to see why it still said "pending." The first rep I talked to said, "I don't know why not shipped. ????." and had no further solution.Then I called customer service and was told the the two prescriptions were in fact ready but that an out of stock non-prescription glucosamine supplement that you can buy a a grocery store was the reason it had not shipped.I asked why they didn't ship the prescriptions without the supplement. Again, "I don't know.""Cancel the supplement and send the prescriptions tonight.""Can't be shipped before 24 business hours."Ridiculous.

I placed an order with Allivet a few months ago and paid $39.45. After realizing my order never arrived, I checked into the shipping confirmation details and this is what I found: "Label Created, not yet in system A status update is not yet available on your package. It will be available when the shipper provides an update or the package is given to ***** Check back soon."Months have gone by and I have yet to receive my order and the **** has yet to be updated with the shipment. Basically, they never bothered to ship my order. After contacting Allivet to let them know I had never received my order they responded by giving me a $15 store credit. 1) Why would I be content with a $15 store credit after spending $40 on medication our cats never received and 2) Why on Earth would I trust placing another order with them while they never bothered to ship my previous order?Take a look at their other reviews!!! I wish I had before trusting this company with my money and cats' medication!Buyer beware to steer clear of this sham of a company!!!

Questionable practices. I would not recommend this company. I ordered Revolution Plus on 10/25 for two cats. Allivet cancelled one order on 10/29 yet kept the other order in queque, I called on 10/30 when customer service was available. I cancelled the second order and was assured that all orders were cancelled and no charges would be on my credit card. On 10/31 I received notice that my second order shipped for $67.60 yet my credit card was charged $153.89. I called customer service and was told that a supervisor would communicate with me via email. Now, I have to cancel my credit card because they have it on file and dispute the charge. I do not trust that I will not have another fraudulent charge.