Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
11/27/2023
- Complaint Type:
- Product Issues
- Status:
- Resolved
On October 2023 I made a phone call to Florida One Insurance ************ (******* branch) asking for add an additional driver (my son) to the car policy with Nationwide. They told me it was an additional monthly payment for around $200 and I agreed on add my son as a driver. The next month I received an email from Nationwide and the additional payment was no for $200 but $700 a month! Florida One don't want to fix this matter and I asked for the recorder conversation made at the time of my confirmation but they told me there is not a recorder conversation and it is a lie because they let the customer know about the recording conversation on every call. If I would know that it was cost an additional $700 I would not take that option.Customer response
11/28/2023
The issue was already fixed.
Thanks, no more actions needed
Business response
11/28/2023
Customer already aware why the company charge extra $691 for add his son , he call us on 10/11/2023 to add his son. The extra pro rated cost is calculated extra $230 monthly, but he paid the complete amount in his November payment because his payment for oct was already due and the company Nationwide can't change the amount due in that month and in December is his renewal payment , so the company add the extra amount in his November payment because is the only next amount for that policy period, customer already knows and he understood.Initial Complaint
08/21/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
Florida One Insurance informed us our policy with United was being canceled as of 8/31/23. We were informed we were not being charged an additional month. On 8/21/23 we were charged by United via autopay. On 8/21/23 we called Florida One and spoke with ******** and we were told cancelling the autopay was something they forgot to do. They are now unwilling to help us get our money back.Business response
09/06/2023
Cancellation was already processed on august 31 , United Auto Insurance Company is processing her refund.Customer response
09/07/2023
Complaint: 20501940
I am rejecting this response because:united Is not processing a refund.
Theure claiming I cancelled the policy so there is now a fee. This would not be the case if Florida One had done their job right in the first place.
Sincerely,
*******************************Business response
09/12/2023
The company is charging some fee because UAIC process cancellation with the pro-rate method, like others insurance company, we processed the cancellation with the effective date 08/31/2023 because is the new insurance is effective in that date , which is the right way to process a cancellation, I uploaded the cancellation form signed for the customer accepting 08/31/2023 as the cancellation effective date and the proof of new insurance that she sent to us showing the same day that the new insurance was effective. Even if the customer does not agree with the charged fees and the refund, Is the correct way to process a cancellation in the state of Florida, and insurance companies in Florida have different ways of calculating reimbursement which is mentioned above.Initial Complaint
01/23/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
Paid $419.43 Refunded $106.07 No disclosure or help from any customer reps.Was told I would receive a full refund. Now that I call, they tell me they cant and wont and theyre not the party responsible as theyre a middleman for the business they conduct.Business response
02/22/2023
Page number 4 on the application was signed which mentions the insured understands he may only received back a portion of the premium. One again we are truly sorry for any inconvenience.Initial Complaint
11/07/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I have been paying my car insurance on time every month. A month and a half my rims and tires were stolen off of my car. I filed a claim with them and they continue to put me off. Every time I call I can't get any answers.Business response
12/06/2022
Claim was paid and closed 12/01/2022Initial Complaint
10/03/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Florida ONE Insurance Agency owes my deceased mother a refund, every time I speak with someone they either say the checks in the mail, or they need more info? By Law they have to refund. Attached are copies of all information that I have sent them. This is the phone numbers I have called and spoke with representatives ************ (underwriting) and ************ main number. I have tried to resolve this on my own, but it's not working.Business response
10/18/2022
United auto issued a refund on 09/29/2022 for $113.86.Customer response
10/18/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***********************Initial Complaint
04/29/2022
- Complaint Type:
- Order Issues
- Status:
- Resolved
I have a been a customer of the ********************** prior to be being married and changing my last name. I recently married and also had to renew my drivers license and my ********************** policy. I had to pay a really large down payment and send my new drivers license in that reflects my name change however when they re wrote my policy in error they used my maiden name but uploaded my correct driver license to the ********************** company causing a huge discrepancy that I didn't find out until it was time for me to make my monthly payment where I was told that my payment could not be excepted and that my policy needed to be cancelled due to a in house error. So I asked the supervior Anelys what was going to happen being that this is not my fault. She said we would have to rewrite your policy and you would need to make a new down payment. I then replied explaining that I cant afford another large down payment and that I should not be penalized and losing money just because they made a error. Note: I also received text messages stating that my vehicle is not covered until additional information is received which makes me feel like my money was taken without my vehicle being covered. My next question to them is can i have my money back since my vehicle was never covered and my policy is cancelled due to a inhouse error? they issued me paperwork in the past but stated to me on the phone that the insurance company said my policy has to be re written and if thats the case where is my money?Business response
05/08/2022
We are currently working closely with the customer to resolve issue. All documents have been submitted to the insurance companyCustomer response
05/09/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*********************Initial Complaint
03/24/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
These people gather illegally my personal information after cutting ties w auto company they basically refused to remove my autopayment. The obtained a private declaration page by hostage they wouldn't remove autopay without it the ****** employee said I had to sign a document with them now at the end of the policy? Why? ************************************** received all official documents my business ended April 6 date on policy and they harassing me to sign more documents we have no need to do all this. They are a fraud company tried billing me the whole month on unauthorized date and made aware of it, they denied. Also I bought 2 cars they forced me to insure both cars and pay early without possession of the vehicles 2014 **** and 2017 ****** in 2022. The place needs to be shut down. They hijacked my banking and won't release it after multiple proof and attemptsBusiness response
04/08/2022
The customer initially called 03/23/2022 requesting his policy to be canceled once he sent in proof of prior we sent him a cancelation form require by National General his insurance company. Once the customer signed the cancelation form his policy was canceled. There are steps require to cancel a policy some companies request just the proof of insurance some request a cancelation form to all be filled out. All steps taken are to protect the customer from getting a collection letter as if we dont send in all documents his policy will not be cancel.
Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
9 total complaints in the last 3 years.
2 complaints closed in the last 12 months.