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Complaint Details
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Initial Complaint
09/09/2022
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
The repair shop had my car for 10 months just touched it a month ago. Still not fix and theyve received the insurance supplement since February and cashed check right away didnt even check the car subframe and they lost my car keys and destroyed my driver side door didnt repair their damage and do not communicate with me whatsoever
Business response
01/13/2023
Client was reimbursed for rental car cost, a new key was made at the dealership at no cost to the client, and the repairs have been completed on the vehicle. We have been in contact with the client after this complaint was issued and all the problems have been resolved.Initial Complaint
06/28/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
My vehicle has been sitting at this business since 4/7/2022. I have constantly been contacting the business for an update and every week they tell me it will be done by the end of the week it is not 6/27 and I went to the repair shop to check on my vehicle. NOTHING has been repaired on my automobile. They do not call their customers back, I have been asking to speak with the owner for a week now and still NOTHING!Business response
07/29/2022
2015 chrysler came in for repairs on 4/13/22 , Manager started working on this vehicle , parts ordered , and was assigned to a body man , in the process of dismantling the vehicle we encounter additional damages that required supplement be submitted to the insurance , we requested the supplement and we got the supplement approved on May 4th then consequently we needed a 2nd supplement be submitted and we got this approved on June 6th . We did speak with the customer but when we gave a date of completion but due to many unforeseen circumstances when repairing a vehicle delays kept arising.
I do understand Customer was extremely upset as this was a great inconvenience for but we also tried to move this as fast as we could , also please keep I mind we many times had to wait for the insurance appraiser come at look at the vehicle and also when getting the parts from the dealer there were back orders in some of the parts we needed.
The secretary did answer all the questions they had and we tried to explained the delays but she was very upset. The husband also came to the shop and thought nothing was done in the car but we had completed many of the repairs but I can see why he was thinking it was not repaired as when he came we had the car and some parts about to be assemble .
We apologize to them and for all the inconvenience all this caused and we are extremely sorry . Please note we have Lifetime warranty in all repairs done at our shop .
Thank you
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2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.