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Business Profile

Credit Card Processing Services

Merchant One, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Credit Card Processing Services.

Complaints

Customer Complaints Summary

  • 188 total complaints in the last 3 years.
  • 68 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/12/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This *** charged me a minimum fee for not using their terminal.

    Business Response

    Date: 01/28/2024

    The merchant signed up, and committed to processing $25.00 in processing fees. The merchant did not process this amount and therefore was billed the difference in a monthly minimum charge. As of now we show the merchant closed their account.

    Customer Answer

    Date: 01/29/2024

     
    Complaint: 21136337

    I am rejecting this response because:

    Sincerely,

    *************************

  • Initial Complaint

    Date:01/10/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I stopped service with merchant one at the beginning of December, because they kept charging me way more than the original agreement. So,they charged me all kinds of "fees" for services after I stopped using them. It's not the first time. How many others are they doing this to?

    Business Response

    Date: 01/24/2024

    The merchant submitted their closure request in December, and was open in December which is why they were billed for the month of December. The merchant did not request to cancel prior to December.

Merchant One, Inc. is NOT a BBB Accredited Business.

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