ComplaintsforCoastal Hyundai

• Initial Complaint

  08/28/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Last week I was in JFK and ***** will not rent me car as my name is put in National Database to not rent a car all over US and was told that my account is into collection by ******* Rental in Melbourne. I took my car for service and service advisor (do not remember his name) told me that the car repair is covered under warranty and loaner rental car is covered under warranty. ******* rental put me in a rental car covered by Coastal Hyundal. It has been 2 years and Coastal Hyundai never paid my bill. I have left messages to Service Manager 3 times and he has not returned my calls. Coastal Hyundai is the worst dealership to deal with. They do not pay there bills, now I owe money to ******* Rental with interest, no one will rent me a car anywhere, and I just realized that my credit score is down and even if I pay my balance to ******* Rental, ******* will not take my bad credit balance from my credit score. I will never buy a hyundai and this dealership is worthless and I am telling everyone, what a scam Coastal Hyundai is

  Business response

  08/31/2023

  Ms. ****** came to Coastal Hyundai in need of insurance repairs for her vehicle. She was provided a rental car with the intention her insurance company would be covering the cost . The insurance repairs were performed in October of 2021. Ms. ****** later found out the rental car cost was never paid by her insurance company. This determination has disgruntled Ms. ******, however, Coastal Hyundai is not responsible for the payment of the rental car she rented. We consider this case matter resolved.

• Initial Complaint

  08/03/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  06/25/2023 our Hyundai Santa Fe blew a motor and finally a month and a half later approved for motor replacement through some sort of WARRANTY campaign We actually purchased a certified used vehicle and believed that all these things were gone through and certified for x miles. These items usually include hoses, clamps tires brake pads. We have had the vehicle for about 1 year about 8000 miles, when this occurred. we payed a down payment over 1/3 the cost of the vehicle and got all the extended warranty options. The extended warranty should not be used under this issue. The dealer tells me there is 1400 dollars not covered due to hoses and clamps which I thought was a replaced item under the certified vehicle. so far the only consolation is the free oil change they refused to do will be included in the new motor

  Business response

  08/03/2023

  Customer has been contacted by Customer Relations Manager, this vehicle was not sold as a certified pre-owned vehicle. Customer has been advised that the extended warranty purchased covers repairs however the items he is requesting be covered would be considered maintenance items. Service manager will contact tomorrow to discuss moving forward with repairs or customer retrieving vehicle.  

  Customer response

  08/18/2023

  Please note the original complaint which was mostly about the warranty issue charges has been resolved and, while we are still digesting purchasing a misrepresented vehicle, we have decided to drop our complaint under the condition that the unedited recording with Ashley be preserved and there is no objection to the use of my copy should I choose for my own legal options. It is concerning that this will not go out to every perspective buyer that checks with the BBB to beware of seller. 

  Thank You ****** ******

• Initial Complaint

  03/02/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I bought a 2016 Hyundai Sonata Hybrid from Coastal Hyundai in the Fall of 2020 and had to return to the dealership multiple times with check engine issues. They always told me it was simple thing like the gas cap was not secure. Over time I continued to get alerts from the car itself stating the batteries were overheating. The car began stopping suddenly while driving and became a major safety issue with my child in the car. Finally the battery completely died and the car wouldn’t start At all. The car was towed to Hyundai in late April 2022 and was under full warranty. Hyundai supplied me with a rental. After it being there for a month or so no one reached out to me. I called and was told the parts are on back order after more calls and more time i contacted Hyundai coorporate and was given a case number and case manager, multiple case managers. At this time I was also advised that my service was closed because they had a hard time getting any info when they contacted the dealership to find out what was happening. Each has told me a completely different story but recently I was led to believe they could take back possession of the car and give me back what I have paid into it. Then I was told a buy back wasn’t possible because the car was older than a couple years. I was told to discuss a trade in with the dealership and got the run around and finally told they couldn’t even consider a trade until they complete the work on the car. They also said they have no idea when the parts will become available. It has been close to a year and I’m making payments on a car that has been nothing but trouble since I got it and have no idea when I will get it back and what condition it will be in when I do. I was advised today by the case manager William at Hyundai USA to contact the BBB to assist in requesting they take back possession of the car and return the money I have put into it. Please help. I have not been give a single thing to document the work or case I filed with Hyundai but a case number.

  Business response

  03/16/2023

  ******, after reviewing your file I am confused on why Hyundai would be putting the responsibility back on the dealership.  If the car is under warranty the car would be covered by Hyundai.  I would be glad to assist you with this in any way possible going forward, however, if a part is on backorder there is not much I can do about it with Hyundai.  Please advise me of what direction you would like to go from here.

• Initial Complaint

  07/28/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Bought 2022 Hyundai Tucson 5/2021 at Coastal Hyundai. Rattling noise whenever the car sustained over 30 MPH was present -was told that is standard. A cracked oil pain in December 21 presented two service opportunities for them to hear and try to fix. It continued but invoice in March 2022 stated it was fixed. It was not -I returned car 4/11/22 to fix. They were unable to - and kept my car. During the next 60 plus days - was told the fuel pump, crankshaft and Engine was replaced.. After trying to resolve and obtain my car back to drive safely I requested service manager communicate the plan. Service manager Gary only contacted me after repeated requests to do so - was of .no help as to how to resolve the fact I have had no car since 4/2022. 6/20 called that my car was fixed. Picked it up but car was same- very loud noise during my initial drive - recorded this and returned car to dealership. Was given a loaner by Coastal , advised to file a claim with Hyundai Corp. did on 6/23 -# ********. Hyundai corporate has not resolved anything to date . 7/20 was called - told car is fixed again. Picked it up 7/22- On way home ONCE AGAIN determined car not fixed / rattles AND now an ENGINE warning indicating "inverter failure." Called Coastal, but no one no one there to help. I was leaving immediately for work at and I had to borrow a car - I called and Coastal towed my car back to them. My car has been broken 4 times and deemed unusable, and obviously unsafe as it has been out of use with dealership since 4/11/2022 . I have a $26,500 balance on loan gave Coastal $5900 Down payment, I paid my loan $5500 so far , but NO car . I have documentation of all invoices, calls and emails. I no longer want an unsafe car that has been in the dealerships possession unable to be used for 5 out the 14 months I owned it. I want a full refund of the above . I purchased $1100 of driving lessons for my child due to 100 plus days no car available.

  Business response

  09/01/2022

  Business Response /* (1000, 12, 2022/08/04) */ Customer's vehicle has been here multiple times in regard to the noise concern. After running diagnostics and working with Hyundai corporates core of Engineers, they recommended some repairs, ultimately resulting in an engine replacement. Upon return, the noise was still present and at that time we (the dealership) requested having a Field Service Engineer and District Parts and Service Manager come out again for inspection. It was then that the noise was found to be a normal operating characteristic in the vehicle and was tested against two like vehicles. Almost immediately, the vehicle had to come back to address an invertor coolant issue. The vehicle is still in the process of repair (awaiting parts to arrive). We have made every effort to communicate all customer concerns with corporate Hyundai to make sure the customer is taken care of. I wish we could do more to help, but what the customer is looking for must come from the corporate side and we have supplied all the information for her to act there. We will continue to keep the customer informed and hope to have this resolved as quickly as possible for her.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩