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ComplaintsforAirwayz services
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Complaint Details
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Initial Complaint
02/14/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I am writing to file a formal complaint against a company offering air duct cleaning services, which has reference to several business names including "Airwayz Services," "Universal Air Duct Cleaning", "Air Duct Cleaning," and "Airwayz Air Duct Cleaning." The total amount charged for the services provided was $1,273.00 immediately after the service was performed on 01/05/24 I would like to communicate to you that I am deeply disturbed and feel scammed by this company, which is listed as a professional service provider on the website of the National Air ************************* (NADCA).During the initial visit, the technician attempted to sell services costing a few thousand dollars. However, upon expressing my concerns regarding the high cost, he offered a basic clean that would remove all loose dust from the ducts and address mold issues in the A/C unit. I have approximately 28 vents, but I only observed the technician connecting the vacuum to a few of them. Furthermore, when I noticed that there was very little dust in the filter after the cleaning, I mentioned this to the technician, who then stated that I was the one who had requested only a basic clean. This leads me to question whether the ducts even required cleaning in the first place even though he indicated they were dangerously bad.Moreover, the technician abruptly left without showing me the work that was supposedly completed. This raised further doubts about the quality and effectiveness of the services provided. Subsequently, I contacted *****************, the manager of the company, on 01/08/24 to express my concerns. ************ appeared to be concerned about the issue and promised to investigate further, assuring me that she would call me back later that day. Regrettably, I never received a callback from *************** dispute is for being charged for a service described that was not performed as initially indicated.Thank you for your time and assistance in this regard.Sincerely,*********************
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.