ComplaintsforGreenway Kia North

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Initial Complaint
04/07/2024
Complaint Type:
Sales and Advertising Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I purchased a car from them a year ago. My engine light went on, I took the car right in and they had my car for 2 weeks, I had to pay $1,000 for a car rental, after paying $4,000 for engine repair, 5 days later after I got the car back, the engine light came back on. I brought the car back in and they said no I need a new transmission which would cost $3,750. After trying to negotiate with them for 10 days they would not help me lower the price, even after I told them I do not have $3,750. They had my car there for 10 days and I had to get and spend more money on a car rental again. They are not a trust worthy business, they scam people and lie to them. The mechanic made an error on the engine work he did and damaged the transmission on the car and didn't want to be held accountable or take any responsibility for his mistake. The engine work they did was warrantied and therefore they should of worked with me and helped me lower the cost of the transmission especially after paying them $4,000. The manager was no help, ***************. And my service advisor ***** would not help either at all. They are lying to people over everyday day, and take people's money.
Business response
04/17/2024
Service Manager *** has spoken to customer regarding transmission issue, discussed current availability of transmission new and used. Any additional questions please contact ** *** at ************ option 0
Customer response
04/18/2024

Complaint: 21542124

I am rejecting this response because:

Sincerely,

***********************************
Customer response
05/16/2024
This is my second response, to my ********************** *** ********* that I submitted on April 18, 2024, to BBB and you did not received it. Complaimt# ********. After multiple attempts over a two week period, manager *****************, refused to speak with me over the phone, regarding his response on helping me to get a rebuilt transmission for my 2019 ***********. He knows I cannot afford a new transmission. He instead had an employee, ***** give me a message thay"He was not able to find one". With that being said, I would like to be reimbursed $2,000 from the $4,000 that I paid them to fix my engine, because I started having transmission issues after the mechanic worked on the engine. *** needs to do the right thing and live up to there quoted that they state on their customers receipts, and I quote, " *************** and *** ********************** state, " We are family and we we'll make it right" Please *** take responsibility of what you say to your customers, " We are family, and We'll make it right" and please reimburse me $2,000, so I can have another mechanic fix my engine and replace my transmission, which is going to cost another $4,000. Thank You, ***********************************.
Customer response
05/21/2024
This is my second response, to my ********************** *** ********* that I submitted on April 18, 2024, to BBB and you did not received it. Complaimt# ********. After multiple attempts over a two week period, manager *****************, refused to speak with me over the phone, regarding his response on helping me to get a rebuilt transmission for my 2019 ***********. He knows I cannot afford a new transmission. He instead had an employee, ***** give me a message thay"He was not able to find one". With that being said, I would like to be reimbursed $2,000 from the $4,000 that I paid them to fix my engine, because I started having transmission issues after the mechanic worked on the engine. *** needs to do the right thing and live up to there quoted that they state on their customers receipts, and I quote, " *************** and *** ********************** state, " We are family and we we'll make it right" Please *** take responsibility of what you say to your customers, " We are family, and We'll make it right" and please reimburse me $2,000, so I can have another mechanic fix my engine and replace my transmission, which is going to cost another $4,000. Thank You, ***********************************.
Business response
05/29/2024
Service Manager *** has spoken with customer regarding transmission, and provided update, unfortunately a replacement transmission is currently unavailable. Also, the $2000 mentioned in the complaint was applied to the cost of the repair our shop performed on the vehicle's engine. The transmission and engine are two separate concerns. If *********************** has any additional questions, please contact Service Manager *** ************** option (1)
Initial Complaint
03/02/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I bought car from Greenway Kia North in ******* and the suggest me to get a service plan to bought and ai bought it they said what ever the service is and its free for ****** miles. Today I came for my 2nd service at one of their ******** and they said that they cant pull my service contract. I have told that I dont need to pay any amount for my second service at kia ******** in ************. Today I called to store and they are manipulating their words. Im attaching the screenshot of their chat and service agreement
Business response
03/18/2024
The Service Contract does not cover routine or scheduled maintenance. It covers mechanical failures as outlined in the terms of plan. For routine maintenance we offer a Maintenance Agreement. Our records show that ****************** did not purchase a Maintenance Agreement. If ****************** has any additional questions, please contact General Manager ***** at ************ option (0)
Customer response
03/18/2024
As per the screenshot attached, their employee confirmed that they won't charge any amount for the second service at ********* *** at the Avenues.
Customer response
03/21/2024

Complaint: 21375116

I am rejecting this response because:

As per the screenshot attached, their employee confirmed that they won't charge any amount for the second service at ********* *** at the Avenues.

Sincerely,

*********************************
Business response
04/04/2024
As stated in our previous reply, the Service Contract does not cover routine or scheduled maintenance. It covers mechanical failures as outlined in the terms of plan. For routine maintenance we offer a Maintenance Agreement. Our records show that ****************** did not purchase a Maintenance Agreement. If ****************** has any additional questions, please review terms on Service contract or contact General Manager ***** at ************ option (0)
Customer response
04/05/2024

Complaint: 21375116

I am rejecting this response because:

Sincerely,

*********************************
Customer response
04/05/2024
Please see the chat conversation between your employee. She clearly mentioned that 2nd service was free at greenway *** in ************. You guys gave a false commitment and now you guys are lying.
Initial Complaint
01/26/2024
Complaint Type:
Order Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I purchased a used vehicle from you guys in October 2023. During the finance portion of the purchase I feel as though I have been scammed, and appropriate information was not disclosed to me and has cost me in upwards of $5000. The car is great, no issues. However when my loan company was arranged I was told by your finance man that I had to have the minimum insurance as required by the ****************. I showed him my proof of insurance which in the **************** I met those limits. I was told this was sufficient for the lender and that I could go ahead and sign. Nothing I signed stated a specific deductible. I was not told that I had to have a different deductible as required by my lender. I signed the loan documents and the documents say I have to have minimum insurance required by the state. It does not give specific amounts or any details and I never received any document saying the specific limits I had to have. Now my auto loan company 4 months later has force placed auto insurance on my vehicle in excess of $4888 and expect me to pay that in addition to my car loan amount over the next 9 months. That is not affordable for me. Not only that but they put incorrectly the name of the lienholder on my documents and filled in a made up amount of deductibles that I did not have and they did not see on the declarations page of the insurance I gave them. I am going to have to take some type of legal action and go to the news if this cannot be rectified between the deceptive practices between the dealer and the loan company. I look forward to hearing from you. I want the dealership to pay this fee that has been charged to me because If the information would have been disclosed upfront appropriately none of this would have happened.
Business response
02/07/2024
General Manager ***** has contacted *************** by phone. Unfortunately, he has not been able to reach her. If *************** could return the GM's call, so that we can further address her concern.
Customer response
02/08/2024

Complaint: 21205596

I am rejecting this response because: I requested to communicate via email. I work two jobs and would like to communicate via email as when I was contacted (only once) by the General manager I was unable to answer the phone. If you would like for me to send a more detailed letter of my complaint please let me know as I feel the initial complaint was very detailed.

Sincerely,

*************************
Initial Complaint
12/28/2023
Complaint Type:
Sales and Advertising Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Subject: Formal Complaint ********************************** North Dealership - BBB Complaint Dear Better Business Bureau,Deal # ***** **** # ***** Stock # ******** I am writing to formally lodge a complaint against Kia ********************** North, located in Longwood, **. My experience with this dealership has been highly unsatisfactory, and I believe it is imperative to bring these issues to your attention.On 12/4/2023, I placed a $150 deposit online to secure a vehicle, as I was away on an over-the-road trucking assignment. Subsequently, upon my return, I proceeded to finalize the purchase by paying a $2200 down payment. To my dismay, the dealership unexpectedly took adverse action, and ask me to return the vehicle 2weeks later Despite assurances that my deposit and down payment would be promptly refunded, Kia ********************** North has been unresponsive to my repeated calls and text messages. This lack of communication and failure to fulfill their commitment has left me in a highly inconvenient and frustrating situation.I kindly request your intervention in this matter to investigate the actions of Kia ********************** North and ensure that they adhere to ethical business practices. I believe that a dealership should uphold its promises and provide transparent communication with customers.Please find the relevant details below for your reference:Dealership: Kia ********************** North Location: ****************-92 Longwood ******* ***** Date of Deposit: 12/4/2023 Date of Down Payment:12/4/2023 Amount of Deposit: $150 Amount of Down Payment: $2200 I trust that the Better Business Bureau will take appropriate action to address this issue and seek resolution on my behalf.Thank you for your attention to this matter.Sincerely,*****************************
Business response
01/18/2024
General Manager ***** and Sales Manager ***** have both spoken with ******************** regarding the down payment refund, prior to this complaint. If ******************** could please contact *************** so that we can further this concern at ************ option (0)
Customer response
01/30/2024
From: ***************************** <****************************>
Date: Thu, Jan 18, 2024 at 8:59 AM
Subject: Good day
To: <***************************************>

This message is in regard to my complaint submitted on 12/28/2023 against Greenway Kia North. my complaint ID is ********.

They respond by send me the $150 refund for the deposit but i havent received my down payment of $2200 as yet.

Thank you for your assistance

Business response
02/06/2024
******************** was given update by phone, regarding down payment refund.
Customer response
02/06/2024
I only receive $1300 from the $2200 refund.
I also receive the $150 deposit in a check as well.
I attached documents to proof this.
Customer response
02/06/2024
I only receive $1300 from the $2200 refund.
I also receive the $150 deposit in a check as well.
I attached documents to proof this.
Customer response
02/07/2024

Complaint: 21068811

I am rejecting this response because:

I only receive $1300 from the $2200 refund.
I also receive the $150 deposit in a check as well.
I attached documents to proof this.

*****************************
Business response
02/16/2024
Customer has been issued refund check for the remaining amount. If ******************** has any other questions, please contact Internet Manager.
Initial Complaint
10/23/2023
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
On 10/18/2023, I drove to Greenway Kia North in Longwood, Florida to look at a 2021 Kia Seltos. Advertised for $17,990. After driving 2 1/2 hours to the dealer, I test drove the vehicle, we started negotiations on a possible deal. I was given a price of apprximately $24,000. I agreed and we started paperwork. I put $5,000 down and was told I had to wait for financing. While I waited I wanted to rediscuss the warranty but was told I could go over that in financing. Around 9 pm I was called into financing, The monthly income listed on the credit application almost 3x what I make. So I refused to sign it until it was corrected, Both the salesman and the finance person told me multiple times it didn't matter they wouldn't need proof of income. This is not the point. When I still refused to sign, I was told I likely wouldn't get the loan with my monthly income and if I was approved my interest rate would be around 18%, I said if that was the case I'd have to reconsider the vehicle. Finally he reran the application. While waiting to hear from the bank we started discussing the warrany and price of the vehicle. I was told the out the door price was approx $24. We agreed. My financing should have been for $19k since I gave a $5k deposit. The loan was written for 24k. When I phoned the next day the finance person told me the total price was 29k. The deposit has nothing to do with what we discussed, However he specifically said the car was 24k out the door. This is unethical and simply a tactic to confuse customers into signing to buy.
Business response
10/30/2023
General Manager David and Finance Manager A***** have spoken by phone with Mrs. **** in order to review her transaction. The figures, including vehicle pricing are correct, and information submitted to lender is accurate. There is no price adjustment or refund due back to customer. If Mrs. **** has any additional questions, please contact GM David at ***** ******** option (0)
Customer response
11/17/2023

Complaint: ********

I am rejecting this response because: I was lied to about the purcgase price of the vehicle. I have spoken with David A***** and A***** L***** and they are making no effort to rectify my complaint. I was told by A***** that the out the door price for my vehicle was approximately $24k. Then they made the loan for that amount and are trying to also keep my $5k deposit. That would make the vehicle actually cost $29k. Attached is a denial letter from a financial institute in which the correct amount of $19,744. That is what the loan should have been for. With my $5.000 deposit the car would be $24k. I do not know why the loan was put through for $24,000.

Sincerely,

***** ****
Initial Complaint
10/19/2023
Complaint Type:
Billing Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
Sept 26,2023 we took our 2016 Kia Forte into Kia to sell it to them for an agreed price of $9700.00. They said it would take 5-7 business days to receive our check. As of today10/19/23, we have not received our check. I have called on three separate occasions and was told a manager would call back. So far no one has bothered to call us back. They have effectively stolen our car. They have no reason to expect the state holding the title will not forward it to them. They won’t tell me where my car is. This is a really bad way to do business
Business response
10/23/2023
Mrs. ******** has been issued a check in the agreed amount. We apologize for any inconvenience Mrs. ******** has incurred.
Customer response
10/24/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.

Sincerely,

*** ********
Initial Complaint
07/25/2023
Complaint Type:
Sales and Advertising Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
My credit was ran from Kia North without my authorization on 7/25/2023. I received confirmation from the credit bureau . Is this legal? I am requesting in writing why this action took place. I purchased a car months ago and was promised that I can trade within six months. I had been speaking with a representative and told him I was waiting because of all the false promises.
Business response
07/28/2023
General Manager ***** has spoken with Mrs. ******* and reviewed her concern regarding the credit inquiry.
Any additional questions please contact GM ***** at ************ option (0)
Customer response
07/31/2023

Complaint: ********

I am rejecting this response because:Mr. ***** called and ask if I applied on line and I told him no. I mentioned one of his employees who possibly ran my credit without authorization and ***** stated he will get back with me and I have not heard from him.
This is illegal and I want to know who is responsible.

Sincerely,
******* *******
Business response
08/30/2023
We conducted a thorough search of our records and did not find an inquiry for that date. Any additional questions please contact GM ***** at ************ option 0
Initial Complaint
07/05/2023
Complaint Type:
Service or Repair Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
Orlando Kia in Longwood is where I purchased my 2019 Mitsubishi Outlander. I traded this car in Apr 15, 2023. I was instructed by the new dealership RH Mitsubishi, I had to go to the dealership where I bought the trade in vehicle to complete paperwork to cancel my 3 extended warranties with Assurant. Contract # ******** (GAP ($1500.00), Service Contract ($2282.00), Prepaid Maintenance (factory warranty). I went to the dealership on 4/19/2023 and completed the paperwork with the Finance Manager, he stated it would take 4 to 6wks for a refund. I received a refund for my Gap Insurance 5/14/2023 of $660.71. I still have 2 warranties that I haven’t received a refund from. I called the dealership and had to leave a message. No one ever returned my call. That day I also called Assurant (Vehicle Care Plan) my contract is with and they stated “I have to call the dealership because they still show my contract active in the system. It hasn’t been canceled. To make a long story short after numerous calls and messages left…I found that Finance along with the Dealership Manager do not care about the reason of my call as I have left numerous messages. I also left a message with another person in Finance who was going to give the finance person I been trying to contact about canceling my contract so that I may receive my refund and to this day he hasn't return any of my phone calls. I went as far to leaving an email message on there website addressed to the Manager of the dealership. I haven’t received any reply to resolve this issue. It’s almost 3mo. and my contract to this 2019 vehicle still shows active which is why I haven’t received my refund. I am hoping you can assist with this inquiry as I have tried everything to no avail. I do have the names available of the personnel in question if needed.
Business response
07/31/2023
General Manager David has tried to contact ******** ***** by phone, unfortunately he has not been able to reach her. Cancellation refund was mailed to lienholder on file. Lienholder processed check. Prepaid maintenance was not cancelled since it was expired. Any additional questions please contact GM David at ************ option (0)
Customer response
08/07/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me. I called the Lienholder - Ally Financial and they did confirm a refund check was received 7/21st. They had just not processed it. They will process it and forward to me in the next few days.

Sincerely,

****** *********
Initial Complaint
06/28/2023
Complaint Type:
Sales and Advertising Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Researched the Kia Stinger through kia.com website. Found the car I wanted to lease. On their website is a payment estimator. According to the website, the vehicle I wanted showed an estimated payment of $544 per month. When I went to the dealer, Greenway Kia North, the salesperson tried to tell me the payment was going to be $835 per month. After a long discussion, they were unable to explain to me why there was such a discrepancy. I even showed them the quote from their website and an online payment calculator. They still could not explain the payment variance but assured me their numbers were correct. Which means they are hiding a bunch of fees that they don't want to admit to. In any case, this is a standard bait n switch tactic which should be illegal and prosecutable.
Business response
07/05/2023
Monthly payments calculated using tool on website are estimates and do not include various charges and fees such title fee and taxes. The actual monthly payment may be higher and is based on,
among other things, exact selling price, down payment, credit history and fees charged by dealership. If Mr. ******* has any additional questions, please contact General Manager David at ************
option (0).
Business response
07/14/2023
Sales Manager Jonathan has spoken Mr. ******* to further address his concerns. If Mr. ******* has any additional questions, please contact SM Jonathan at
************ option (0)
Customer response
07/18/2023

Complaint: ********

I am rejecting this response because:
Jonathan reached out and tried talking in circles about national sales programs, base model estimates, and dealer fees. I explained that the figures represented in their website payment calculations represented the actual vehicle at the current retail price including all options. While the price did not include tax, title or license, this would not, in any reasonable world, equate to an additional $300 per month above their "estimated payment" as indicated on their website. I asked for specific information on what "fees" were causing the monthly payment to increase by such a large amount, but he refused to answer the question and continued to give vaugue references to dealer fees. After trying several times to get a straight answer from him, and failing, I ended the call even more frustrated.

Sincerely,

****** *******
Initial Complaint
05/31/2023
Complaint Type:
Sales and Advertising Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I was manipulated and taken advantage of at this Kia. I went with my boyfriend and my 1 and 2 year old. I decided to go from an email that they sent stating I can get a new car no money down for the same payments or less depending on the results from the appraisal. So, I went and we looked around at cars with a man who worked there. I was interested the 2023 Telluride. So, he ran my credit and came back and told me the numbers and explained the more I put down the less my monthly payments would be. He said the Tellurides are on the more expensive end for luxury cars.We immediately said no and that we will come back when we can afford a $1200 car payment.He asked us what can we afford and we told him $900 or less (which was stated on the email that was falsely advertised). So, we started packing up about to leave and the guy who we were working with stopped us and said let me go talk to my boss to see what I can do for youguys. He went to get his boss in finance Emmanuel. Emmanuel came and he asked how much was in our budget for a monthly payment, we told him it couldn’t be more than what we were paying already for the 2022 Kia Sorento that I had at the time, which is $914 (barely affordable) He then explained to us that he will give us the rest of the month of April free and the whole month of may and I’ll make my first payment in June of $914. He explained my monthly payments will not change. At this point my kids are screaming crying and ready to go. We went over this about 10x and he looked us in the face and said our monthly payments will remain at $914 he said to us “ We won’t be able to get a deal like this anywhere else with this kind of car” so, we agreed and signed. In the finance room, we still weren’t told that our payments would be 1200 and we’re under the impression they would be $914, otherwise I wouldn’t have signed because I know I CANT afford $1200 a month for a car. A few weeks later I get an email saying my payment of $1200 will be due on June 4th
Business response
06/09/2023
Figures were fully disclosed in final contracts signed by Mrs. *******. This deal if finalized. If Mrs. ******* has any additional questions please contact
General Manager David at ************ option (0)
Customer response
06/12/2023

Complaint: ********

I am rejecting this response because:
Emmanuel lied about how much my monthly payment would be youguys took advantage of me and showed absolutely NO remorse and NO sympathy. I don’t even know how this location is still up and running, from their reviews I’m not the only one who was lied to about something important. Transparency is not in your core values! IVE NEVER worked with such an false advertising and deceptive company before. This Kia wanted to sale a car and knew they lied to me, and mislead me and knew I couldn’t afford it but still wanted to make a sale. I want to prevent anyone else from making the same mistake I did!
Sincerely,

*** *******

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