Business Profile

Timeshare Resale and Rental Marketing

Owners Accomodation Inc.

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Owners Accomodation Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

33 total complaints in the last 3 years.
19 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:06/30/2025
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I signed a contract with Owner Accommodation on 10/24/2025, to rent out my RCI extra weeks ( 7 weeks ) for 2000+ a week. paying them $2793 using my **********. Being On SS it seemed like a good way to earn extra income. I did research and found complaints from the BBB. I contacted ******* and filed a dispute. I had 10 days to cancel and on 10/31/24 I sent an email to OA that I wanted to cancel the contract. I received a confirmation from OA the following day stating that someone would get back with me.From the next day on, I exchanged MANY emails and conversations with various representatives and for 8 months have tried to get my refund. I was told that the only way they could refund my money was for me to close the dispute with ********On January 9, 2025, at the recommendation of OA representative ********, we made a three-way phone call to ******* and I asked them to close my dispute claim. They did. My original payment of $2793 was released back to OA that day and a letter stating that the case was closed was sent to them and me. I paid the money in full to ******* on February 12th. At that point, I was owed the money back. It has been almost 6 months since then and I have spent many many hours by either email or phone trying to get OA to refund my money. I have provided all documentation and bank statements from ******* showing that OA was paid the money and that I paid the bank. I have been told repeatedly that my file has been escalated. The last two conversations I was told that they were waiting on information back from their merchant. The last call was 6/19/2025. I have put off posting this because I did not want to report on them. Hopefully someone sees this and will take it seriously and expedient my refund. I will be more than happy to update this complaint at that time
Business Response
Date: 07/01/2025
We are writing to address a recent complaint filed against Owners Accommodation.
Upon thorough review, we have determined that we have never conducted business with the individual who submitted this complaint.
As the basis of their claim is unfounded, we respectfully request that this complaint be removed from our record.
Please let us know if you require any additional information to assist with this matter.
Thank you for your prompt attention.

Business Response
Date: 07/15/2025
We appreciate you bringing this matter to the attention of Owners Accommodation. We value all feedback, as it allows us to better assist and make any necessary improvements in the future to ensure we are providing excellent service. We are currently looking into the concerns raised within the complaint and actively working to address any issues that led to it. We are committed to reaching a satisfactory resolution and will reach out to Ms. ****** to discuss what options and steps can be taken to resolve this matter.
Customer Answer
Date: 07/26/2025
Hi. I did respond on July 8 that I did not want to close the complaint until I have received my refund from owners accommodation. They have not been willing to work with me in any form or provide any information to close this. I also on July 8 Provided an additional attachment if you can review that. Please reopen this and help me to assist in getting my refund. Thank you so much! ******** ***
Initial Complaint
Date:06/12/2025
Type:Order Issues
Status:
UnresolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
In December 2024, I was contacted by a representative of Owners Accommodation, who claimed I had six unused getaway weeks through my RCI Timeshare that could be monetized by renting them to corporate clients. Although the representative acknowledged they were not affiliated with ***, she claimed they frequently work with *** timeshare owners and that their company served as a third-party marketing agency. I was told I could earn $14,000 within 90 days of activating my ******** proceed, I was told I had to activate the six weeks by paying $2,793 upfront. I was assured that this payment would cover the entire process, and that I would receive my earnings once a corporate client booked the weeks.After signing the contract and paying the fee on December 17, 2024, communication from the company became inconsistent and evasive. I had to initiate all follow-ups, and while I was eventually told an offer had been submitted, the promised earnings were repeatedly delayed. When I inquired in May 2025, I was told the client had booked the weeks and that payment was being processed. Days later, the same representative reversed his statement, now claiming the client had not booked at all.He then offered to expedite a new offer with a reliable client and assured me I would be paid within 12 weeks. I followed instructions, signed the contract, and waited. On June 10, 2025, I was contacted by another representative who was unaware of my prior engagement with the companyyet again attempting to sell me the same service I had already paid for. Upon escalating, I was informed that I now had to pay an additional $2,400 to activate the weeks for booking. But I was explicitly told in December that the initial $2,793 activation fee was all that was required. No mention of a second activation fee or any additional charges was made until June 10. I demanded a refund and the representative refused. I am seeking the return of $2,793 paid to this company under false pretenses.
Business Response
Date: 06/13/2025
Hello BBB,

The intention of this message is to address a recent complaint filed against Owners Accommodation.

Review of our records confirms that we have never conducted business with the individual who submitted this complaint.

As the basis of their claim is unfounded, we respectfully request that this complaint be removed from our record.

Please let us know if you require any further information to assist with this matter.

Thank you for your prompt attention.

Kindly,
Owners Accommodation
Business Response
Date: 06/18/2025
Hello BBB,

The intention of this message is to address a recent complaint filed against Owners Accommodation.

Review of our records confirms that we have never conducted business with the individual who submitted this complaint.

As the basis of their claim is unfounded, we respectfully request that this complaint be removed from our record.

Please let us know if you require any further information to assist with this matter.

Thank you for your prompt attention.

Kindly,
Owners Accommodation
Customer Answer
Date: 06/18/2025
This should be proof I’ve my relationship with them. I also can provide documentation of phone calls and a receipt of the $ I gave to them.
Customer Answer
Date: 06/18/2025
As you can see from the emails I’ve provided which have dates included where they’ve sent me offer letters to sign. If you the bank statement that as of December 17 2024 I gave them 2,793. And as you can see from the email they sent me, which is dated as well, the list of phone calls with their number—I’ve been in constant contact with them this year, sent them money, and have an email addressed to me from them welcoming me to their team. Please reopen this case, as this business is lying about not knowing who I am or ever doing business with me. I would like a refund.
Business Response
Date: 06/18/2025
We acknowledge receipt of the complaint filed and appreciate the opportunity to respond.

While we value the BBB's efforts in mediating consumer concerns, we respectfully disagree with the assessment of our company presented in the complaint. At Owners Accommodation, we strive to clearly articulate the nature of our services as an advertising platform.

Upon review of the issues raised by Mr./Mrs. Long, it appears there may have been a misunderstanding or breakdown in communication concerning our processes or the expected timeframes for Offers.

We are committed to addressing this and are taking immediate steps to investigate the circumstances that may have led to this confusion. We will be reaching out to Mr./Mrs. Long directly to provide further assistance and clarity regarding our services.

Thank you to the BBB for your attention and assistance in this matter. We are committed to a swift resolution.
Customer Answer
Date: 06/19/2025

Complaint: 23462605

I am rejecting this response because: as the Better Business Bureau now has record of Owner’s Accommodation (OA) denied that I was a customer and they had ever engaged with me which was false and yet another demonstration of this business’s dishonesty.
Now that OA had to acknowledge that I am a customer based on what I submitted, they are alleging that there was a misunderstanding or miscommunication about their services. Yet, each OA representative I spoke with promised me that after activating my 6 getaway weeks and having OA market those getaway weeks on their website that within 90 days I would receive an offer from a client that would result in me getting $14,000.
But as stated previously in my complaint, after 2 client offers, (one which i was told did not go through) and now 180 days later, I still have not received $14,000. And every time I’ve spoken with a representative from OA to follow up on the status I was misled to believe I would still receive it.
I find Owner’s Accommodation is dishonest and untrustworthy as a business and due to my poor experiences with this business, I am no longer interested in communicating with anyone else from OA.
The only resolution I am satisfied with is receiving a refund of $2,793.

Thank you,
Iman Long
Initial Complaint
Date:02/24/2025
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
* 12/06/2023 contract signed *. $1596 paid * Owners Accommodation Promise to Rent out my RCI extra weeks ( 6 weeks ). For 2250/ week * They did not do any of there contract promise , phone calls now are just run around avoiding there obligation , its been over a year , I have not been able to talk to the sales man **** ********* since I signed the contract , the people answering the phone always tells me the new offer will be out next week or they are working on it , when I did get an offer , I would log in to *** and see if that resort they requested was available for the dates they want , every time nothing was available , in 12 months time I received only 4 offers , all were fake , they never get back to me on anything, if they were legit they would have my contact done and closed in the 180 days *. Months of phone calls from said salesman ,some several times a day
Business Response
Date: 02/25/2025
It is unfortunate this has been brought to the BBB and feel this is an unfair assessment of our company. Owners Accommodation operates as a marketing agency and our services are designed to assist timeshare owners to maximize on the value of their timeshare. We are committed to connecting owners with suitable rental opportunities and strive to provide clear and detailed explanations of our services. We are looking into the issues raised within this complaint and will reach out with an update within 24 hours We are dedicated to resolving this matter amicably.
Initial Complaint
Date:01/16/2025
Type:Service or Repair Issues
Status:
UnresolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This issue started 7/18/2023 and I had been trying to work with Owners Accommocation ever since. Last communication attempt was 10/7/2024. On 7/18/2023 I paid them $2,394 to sell 6 weeks of RCI timeshare slots. I was guaranteed a return within 90 days. I contacted them at ************ on 8/30/2023, 9/30/2023, 10/31/2023 with no update or offers. On 4/29/2024 I spoke to ******* who extended my offer period and told me Mr. ****** sales manager/agent, took our listing off some platforms and put us on a quicker selling list. I asked when I should call back and she told me not to, that I would be called. On 6/11/2024 I called for an update and was told I finally received notification of bookings, I did all of the work they required but it failed as the weeks they were requesting I reserve were not available. I was told to call back in two weeks. 6/20/24 I was told there was no update and my "agent" was notified. 7/31/24 called again, spoke to ********* who said my "agent" Mr. ***** was on the road until 8/14/2024. I attempted to call several more times since then and I cannot get anyone to call me back nor can I log into the website any longer.
Business Response
Date: 02/05/2025
We are writing to address a recent complaint filed against Owners Accommodation.
Upon thorough review, we have determined that we have never conducted business with the individual who submitted this complaint.
As the basis of their claim is unfounded, we respectfully request that this review be removed from our record.
Please let us know if you require any additional information to assist with this matter.
Thank you for your prompt attention.

Business Response
Date: 02/06/2025
We are writing to address a recent complaint filed against Owners Accommodation.
Upon thorough review, we have determined that we have never conducted business with the individual who submitted this complaint.
As the basis of their claim is unfounded, we respectfully request that this review be removed from our record.
Please let us know if you require any additional information to assist with this matter.
Thank you for your prompt attention.
Customer Answer
Date: 02/10/2025
Hello, their response is not valid. I have email communications from Owners Accomodation that indicate I have an account; the property ID is 1240, and the documents were signed on 7/18/2023. I have previously forwarded the emails to them; last time I emailed them was on 01/16/2025. I am attaching those emails for reference, thank you.
Customer Answer
Date: 02/10/2025
Hello, I also wanted to attach the credit card statement that shows the payment of $2,394.00. Thank you.
Customer Answer
Date: 02/10/2025
Hello, their response is not valid. I have email communications from Owners Accomodation that indicate I have an account; the property ID is 1240, and the documents were signed on 7/18/2023. I have previously forwarded the emails to them; last time I emailed them was on 01/16/2025. I am attaching those emails for reference, thank you.
I also wanted to attach the credit card statement that shows the payment of $2,394.00. Thank you.

Business Response
Date: 03/04/2025
Thank you for bringing this to the attention of Owners Accommodation. We value all input as it helps us improve our services. ********************** situation, we have diligently presented multiple rental opportunities to him but have not yet received a response. We are eager to assist, but we cannot proceed without a response to an offer. Additionally, we have no record of the correspondence Mr. ****** mentioned sending to us on January 16, 2025. Our records indicate that this date corresponds to the initiation of the complaint. We have not received any incoming calls or other missed communication from Mr. ******** provided contact information. Owners Accommodation remains committed to customer satisfaction. We are actively investigating the concerns raised and will contact Mr. ****** as soon as possible with an update. In the meantime, please ask Mr. ****** to reach out to us directly so that we can further assist him. Thank you for your assistance and cooperation.
Customer Answer
Date: 03/06/2025

Complaint: 22819946

I am rejecting this response because:
I was not presented with multiple opportunities, I was presented 1 opportunity on June 11, 2024 (see attached email), in which I called for an update and was then sent the email asking me to approve the reservations. The representative I spoke with waited with me on the phone while I checked availability, and when I explained that none of the resorts were available for the reservations they were asking for, I was told that my "agent" *** ***** would be expediting the listing and I would receive another email. If I was presented more opportunities I need proof. I continued to ask each representative I spoke to if I could get in contact with *** ****** but was denied and told he was out in the field or unavailable.
The business is confused if they are looking for correspondence to them from me on January 16th, 2025, and doesn't seem to be reading the details of my complaint. While I did call the number I was given *************) on that date, I was unable to speak to a person, therefore that was the date I filed the complaint with the BBB. As stated in my complaint, I have contacted Owner's Accommodation on 7/18/2023, 8/30/2023, 09/30/2023, 10/31/2023, 04/29/2024, 06/11/2024, 06/20/2024, 07/31/2024 with no results. I have since called ************ repeatedly since filing this complaint (and again today, 03/06/2025), only receive an automated message stating I need to leave a message, which I have done several times. I am still unable to log into the website to review my account, as also stated in my complaint, therefore I have no way of contacting Owner's Accommodation to rectify this situation directly with them. In addition, the business is referring to me as *** ******/he which is incorrect - I am **** ******/she.
I have re-attached all emails received as well as the statement showing payment.
If the business is eager to settle this, they have my contact information and can call me directly. Until then I would like to leave this matter open and unresolved.

Sincerely,

****** ******
Business Response
Date: 03/11/2025
Despite our previous attempts to contact Ms. ******* we have not yet received a response. For reference, our business was fully operational and receiving calls during normal business hours on March 6, 2025. We have no record of any incoming or missed calls or voicemails from the contact numbers we have on file for Ms. ************* remain committed to reaching an amicable resolution and clarifying any misunderstanding regarding our services. Our Customer Support team reached out and left another voicemail with our contact information and business hours today, in an effort to resolve this matter promptly. We understand that clear communication is essential throughout the process. We have carefully investigated the claims and concerns raised in this complaint and concluded that we have provided services precisely as outlined. As a reminder, our commitment is to market the property and present owners with suitable offers to assist with the rental process. While we strive for customer satisfaction, we regret if our program has not met Ms. ******* expectations. So we can have the opportunity to resolve this matter amicably please direct Ms. ****** to contact us directly at ************** for further assistance. Thank you.
Customer Answer
Date: 03/19/2025

Complaint: 22819946

I am rejecting this response because:
Hello, In regards to Complaint ID ********, on March ******** I received a voicemail from ******** at ************, stating she would like to discuss this complaint. She advised that she would be in the office until 7 pm EST on the 11th and then back in the office at 11 am EST on the 12th, and she would call me on the 12th if I did not call back that evening.******* requested that I call her back at ************. I did not receive another call on the 12th, and when I called the phone number from my office phone at 11:33 am 03/13/2025, I was automatically pushed to leave a message, which I did. I then called from my cell phone and was first connected with ******** who put me on hold for over 4 minutes, then confirmed my phone number and said ******** was on another line and would call me later in the day. I never received any return call from a representative of Owners Accommodations.

On 3/19/25 I called ************ at 2:46 pm EST. I received automated message saying to wait for the next representative and that this call is being recorded,I was on hold for 5 minutes. I then hung up and called back 2:51pm and I was again on hold for 5 minutes, therefore I hung up and called for a third time. After being on hold for 4 minutes I was sent to a voicemail box for ******* *. I left a message at 3:00 pm EST requesting a call back with my name and cell phone number.
Sincerely,

****** ******
Customer Answer
Date: 03/19/2025
Hello,In regards to Complaint ID ********:
I would also like to add that I have not received any phone calls or voicemails at the contact number they have on file for me, ************ since 03/11/2025. The business' response 03/19/2025 states they contacted me today, 03/19/2025 and left a voicemail, which is not true. I am happy to provide proof of phone calls if necessary.
I would like to be refunded for the amount of the transaction.
Thank you.
Business Response
Date: 04/03/2025
We appreciate your patience and assistance of BBB in mediating the concerns raised within the complaint. Upon thorough review, it seems the complaint stems from a breakdown in communication or a possible retaliatory act. This is possibly because Ms. ****** no longer agrees with the terms of service, which were described and discussed during the recorded, state-approved verification that all clients are required to complete.

During the call, all details discussed were also forwarded to Ms. ****** for review, which confirmed her understanding and agreement to services upon signing and returning the agreement to our office before any charges were made. Immediately following, all expected services have been provided exactly as described, with advertising commencing immediately upon receiving the signed agreement and payment.

Owners Accommodation stands by its commitment to complete customer satisfaction and is willing to discuss any questions or concerns and work toward a satisfactory resolution. Despite our diligent efforts to reach Ms. ****** and the allegations raised within the complaint, we find the allegations to be untrue, as our records reflect multiple attempts to reach Ms. ****** at the phone number we have on file and confirmed through previous conversations. However, to date, we have not received a response.

We have provided call records that clearly show the numerous attempts made to reach Ms. ****** to discuss the complaint and offers, which were forwarded to the email address provided by Ms. ******* We have also provided documentation of offers forwarded to Ms. ******* and we have not received a response to proceed. While we endeavor to connect our clients with suitable rental opportunities, we cannot proceed until an offer is approved.

We are eager to resolve this matter with Ms. ****** and will reach out again promptly. We would ask that BBB direct Ms. ****** to return our calls by reaching out to us at ************** during normal business hours to further assist.
Customer Answer
Date: 04/22/2025
My apologies for not responding after their 04/03/25 response. I have been out of the country.
I dispute their latest response regarding the attempts to contact me. The call log they sent, if reviewed closely, show that they only called me once on 03/11/2025. All other calls on this log are from me to them.
As of today, 04/22/2025, I called ************ and spoke to ******. She stated that my account needs to be relisted, confirmed that I was only sent 2 offers on 06/11/2024 and that they were unsuccessful. ****** is talking to the booking team for an update, ensuring emails are being sent manually to me, and is pulling a log to see how many offers were supposedly sent to me.
This matter is still unresolved and while I understand the terms of the agreement, Owner's Acommodations have not fulfilled their end of the contract by ******* listing my timeshare and ensuring a profitable experience for both parties. I will update once ****** responds.
Customer Answer
Date: 04/22/2025
My apologies for not responding after their 04/03/25 response. I have been out of the country.
I dispute their latest response regarding the attempts to contact me. The call log they sent, if reviewed closely, show that they only called me once on 03/11/2025. All other calls on this log are from me to them.
As of today, 04/22/2025, I called ************ and spoke to ******. She stated that my account needs to be relisted, confirmed that I was only sent 2 offers on 06/11/2024 and that they were unsuccessful. ****** is talking to the booking team for an update, ensuring emails are being sent manually to me, and is pulling a log to see how many offers were supposedly sent to me.
This matter is still unresolved and while I understand the terms of the agreement, Owner's Acommodations have not fulfilled their end of the contract by ******* listing my timeshare and ensuring a profitable experience for both parties. I will update once ****** responds.
Initial Complaint
Date:12/18/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was told this business was going to market and sell my unused inventory for weeks of my RCI timeshare by Wyndham. I paid $2750
Business Response
Date: 12/19/2024
We apologize this has been brought to the BBB. Owners Accommodation remains committed to providing excellent service and if there are specific concerns or unhappy with a specific aspect of our services we are more than willing to clarify. We are open to discuss this to explore options for addressing any questions or concerns. Please contact us directly at ************** so we can further assist.
Initial Complaint
Date:12/17/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was told that they would sell my timeshare within six weeks and never received payment. I called multiple times and was told this would be reposted and prioritized. I have not heard back from recent contacts. It's been over a year now since the original contact. This isssue is ongoing.
Business Response
Date: 12/19/2024
We are writing to address a recent complaint filed against Owners Accommodation.

Upon thorough review, we have determined that we have never conducted business with the individual who submitted this complaint.

As the basis of their claim is unfounded, we respectfully request that this complaint be removed from our record.

Please let us know if you require any additional information to assist with this matter.

Thank you for your prompt attention.
Business Response
Date: 12/19/2024
We are writing to address a recent complaint filed against Owners Accommodation.

Upon thorough review, we have determined that we have never conducted business with the individual who submitted this complaint.

As the basis of their claim is unfounded, we respectfully request that this complaint be removed from our record.

Please let us know if you require any additional information to assist with this matter.

Thank you for your prompt attention.
Customer Answer
Date: 12/19/2024
Please find two attached documents. The first is the activity statement from this business' charge to my credit card. The second is a series of emails (my second attempt at communication via email) to resolve this issue. I've also included a link to the property that is still posted to be rented. I can no longer log in to my account and every time I call to try to speak with someone, the line rings nonstop.
************************************************
Customer Answer
Date: 12/24/2024
Please find two attached documents. The first is the activity statement from this business' charge to my credit card. The second is a series of emails (my second attempt at communication via email) to resolve this issue. I've also included a link to the property that is still posted to be rented. I can no longer log in to my account and every time I call to try to speak with someone, the line rings nonstop.
************************************************
Business Response
Date: 12/26/2024
We are sorry this has been brought to BBB. We value feedback so that we can work to provide the highest level of service, please reach out to us at ************** . We look forward to clarifying and resolving this promptly.
Customer Answer
Date: 01/09/2025
I called Owners Accommodations on 1/3/25. I was transferred to a different department and explained the circumstances around this issue. I was placed on hold for about 20 minutes. I was informed that the certificates I had sold them last year had been purchased. More specifically, I was told there was a company who was purchasing 9, indicating that all 6 of the certificates I sold them had been purchased. I was told they were finalizing the paperwork and I would be hearing back from them "soon." I have not yet heard back from them.
Customer Answer
Date: 01/09/2025

Complaint: 22699965

I am rejecting this response because:
I called Owners Accommodations on 1/3/25. I was transferred to a different department and explained the circumstances around this issue. I was placed on hold for about 20 minutes. I was informed that the certificates I had sold them last year had been purchased. More specifically, I was told there was a company who was purchasing 9, indicating that all 6 of the certificates I sold them had been purchased. I was told they were finalizing the paperwork and I would be hearing back from them "soon." I have not yet heard back from them.

Sincerely,

****** ******
Business Response
Date: 01/09/2025
Owners Accommodation stands by our commitment to customer satisfaction and strive to provide clear and detailed explanations of how our service works. We are able to provide updates upon request and apologize for any confusion or misunderstanding. Please have this individual contact us directly at ************ for resolution.
Customer Answer
Date: 01/30/2025
I called and was told I would receive a call back but never did. I've called again, but haven't gotten a response. I will be calling again this afternoon.
Customer Answer
Date: 02/04/2025
I called and was told I would receive a call back but never did. I've called again, but haven't gotten a response. I will be calling again this afternoon.
Business Response
Date: 02/05/2025
We understand your concerns and take them seriously. Our IT team will immediately check our phone and email system to ensure there are no issues with incoming communication. We apologize for any inconvenience this may have caused. Please be assured that our 180-day guarantee remains in effect. We will continue to actively market your timeshare until all the weeks have been facilitated. Our team is working diligently on this and will provide you with an update as soon as possible. Thank you for your patience and understanding.
Customer Answer
Date: 02/06/2025
I'm still waiting on a response regarding my previous complaints. I once again called Owners Accommodations on 1/30. I was again transferred to the supervisor who handles these complaints, sent to voicemail, and never received a call back. I would like a refund for the amount paid. I've again attached the documents I submitted for more easy review. The supervisor is ******** ********.
Customer Answer
Date: 02/10/2025

Complaint: 22699965

I am rejecting this response because:
I'm still waiting on a response regarding my previous complaints. I once again called Owners Accommodations on 1/30. I was again transferred to the supervisor who handles these complaints, sent to voicemail, and never received a call back. I would like a refund for the amount paid. I've again attached the documents I submitted for more easy review. The supervisor is ******** ********.

Sincerely,

****** ******
Customer Answer
Date: 02/26/2025
I've called repeatedly and have still not received a response from this company. They still have my post up indicating they are still selling the certificates. I'd like a refund and for these to be removed from their site.
Business Response
Date: 03/03/2025
We appreciate all feedback. Owners Accommodation stands by its commitment to providing excellent service. ********************** concerns, we would like to provide some additional context. Our records show that we have sent multiple offers to the email address Ms. ****** provided and confirmed. To date, we have not received a response to any of these offers. As a reminder, we are unable to proceed until an offer is approved. Additionally, we have attempted to contact Ms. ****** by phone five times at the number we have on file, but unfortunately, our calls have not been answered. As per our agreement, we will continue to market the property on our exclusive online network and forward all offers to to assist with the rental process.
Please reach out to us directly at ************** during business hours so that we can work towards a satisfactory resolution. Thank you for your time and attention to this matter.
Customer Answer
Date: 03/19/2025
I haven't received any email communications despite previously confirming my email - over a year ago. I haven't received any calls back despite calling repeatedly and being informed "the person who handles these complaints" will call me back. I will include my contact inforrmation again below. I've included all the necessary documents and still haven't received any information. I'd like my certificates to be taken off the Owners Accommodations site and to be given a refund for the amount I paid. I'd also like to be able to access this via an online account until it is done- as mine account was disconnected despite the certificates still being posted. I will pursue a lawsuit if these things do not occur within the next 30 days.
Dr. ****** ******
***********************************************
************

Customer Answer
Date: 04/09/2025
I responded to this complaint several weeks ago. Please advise.
Customer Answer
Date: 04/10/2025
I haven't received any email communications despite previously confirming my email - over a year ago. I haven't received any calls back despite calling repeatedly and being informed "the person who handles these complaints" will call me back. I will include my contact inforrmation again below. I've included all the necessary documents and still haven't received any information. I'd like my certificates to be taken off the Owners Accommodations site and to be given a refund for the amount I paid. I'd also like to be able to access this via an online account until it is done- as mine account was disconnected despite the certificates still being posted. I will pursue a lawsuit if these things do not occur within the next 30 days.

Dr. ****** ******

*****************************************

************
Business Response
Date: 04/10/2025
It seems that there has been some confusion, and Ms. ****** either did not fully understand our process or has her own interpretation of the terms that we go over with every new client, which resulted in the complaint being filed. Owners Accommodation is fully licensed and complies with any and all marketing procedures to the highest level.

Following a thorough review, our records show that offers have been provided to Ms. ******* which were sent to the email address provided and confirmed by Ms. ****** during the state-approved verification. To date, we have not received a response to the offers. To be clear, our agency operates as a rent-by-owner advertising company, and we are unable to move forward until an offer has been responded to.

We have made multiple attempts to reach out to Ms. ****** at the phone number and email address we have for her, and despite our diligent efforts to discuss the offers and concerns raised within the complaint, our efforts have been unanswered.

We are willing to work with Ms. ****** to discuss the concerns raised so we can reach a satisfactory outcome and ask that the BBB direct Ms. ****** to reach out to us directly for further assistance.

Thank you for your time and efforts with this.
Initial Complaint
Date:12/02/2024
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
November 22nd, 2023 I signed a contract that stated "Here at Owners ******************, our advertising program is designed to help you generate offers for your timeshare within 180 days". I paid them $1,595 which has been accruing interest for over a year on my credit card but have not been successfully compensated due to their lack of following through with their commitment. I have done everything I was asked to do by Owners Accommodations and I continue to the run around and terrible communication with no follow up that was promised when I call them.
Business Response
Date: 12/05/2024
We are writing to address a recent complaint filed against Owners Accommodation.

Upon thorough review, we have determined that we have never conducted business with the individual who submitted this complaint.

As the basis of their claim is unfounded, we respectfully request that this complaint be removed from our record.

Please let us know if you require any additional information to assist with this matter.

Thank you for your prompt attention.
Business Response
Date: 12/09/2024
We are writing to address a recent complaint filed against Owners Accommodation.

Upon thorough review, we have determined that we have never conducted business with the individual who submitted this complaint.

As the basis of their claim is unfounded, we respectfully request that this complaint be removed from our record.

Please let us know if you require any additional information to assist with this matter.

Thank you for your prompt attention.
Customer Answer
Date: 12/09/2024
I am a little confused how this complaint was closed. It does not have any inappropriate language in it and I still have not received the service that I paid for. I paid $ $1,595 to owners accommodations for them to rent out 5 weeks of my timeshare for a compensation of over $10,000 that was supposed to be done within 90 days of signing up with them and it has been over a year and I still have not been accommodated for what I was told. I have been told they would get back to me multiple occasions and I never receive a call back so I have to call again and to keep giving me the same answer which is run around to why they haven't provided the rental of my timeshare to be able to compensate me. I would like them to finish what they told me would be done. If not I would like to be reimbursed for what I paid them plus what I accrued in interest for that credit card
Customer Answer
Date: 12/10/2024
The screenshots are of our contract that I sent you showing that I have business with owners ******************. That I have paid them for a service and have not received the full service I was intended to get.
Business Response
Date: 12/26/2024
We are sorry this was bought to the BBB. Please reach out to us at **************- we look forward to resolving any questions or concerns promptly.
Customer Answer
Date: 01/05/2025
I did hear back from from owners accommodations but the issue was not resolved. They only said that they would like to resolve the issue and it didn't have to get this far to contact the better Business bureau, but they still have not resolved the issue nor called or made any effort to meet what their contract stated to me. If they do not rent out my property in the next month I would like a full refund plus interest that is accrued on my credit card. I have been very reasonable and understanding for over a year but this has gotten out of hand and I have occurred a lot of interest that was unforeseen this so this needs to be taken care of one way or the other. Honestly I would just like for them to hold up their end of the contract
Customer Answer
Date: 01/08/2025
I did hear back from from owners accommodations but the issue was not resolved. They only said that they would like to resolve the issue and it didn't have to get this far to contact the better Business bureau, but they still have not resolved the issue nor called or made any effort to meet what their contract stated to me. If they do not rent out my property in the next month I would like a full refund plus interest that is accrued on my credit card. I have been very reasonable and understanding for over a year but this has gotten out of hand and I have occurred a lot of interest that was unforeseen this so this needs to be taken care of one way or the other. Honestly I would just like for them to hold up their end of the contract
Business Response
Date: 01/16/2025
Owners Accommodation specializes in marketing and work harder than anyone else in the industry utilizing aggressive marketing techniques to generate rental opportunities from reputable potential renters and stand by its committed for complete customer satisfaction. We apologize for any misunderstandings and have spoken with our customer and confirmed the contact information we have on file is updated and correct. Additionally we provide clear details of any policies in that we market for 180 days at a time and will extend if needed at no additional charge until an offer is approved. Owners Accommodation has provided services exactly as outlined and will continue to market your time until all the weeks have been facilitated. We are working diligently and request to have the customer contact us directly at ************ for further assistance.
Customer Answer
Date: 01/22/2025
I have been getting the same runaround from the get-go. With this. I call I talk to customer service. They say they're sending out an offer within a week or two. I never get it. I call back they say they're sending out an offer and escalating it and they'll give me a call back or send an email and I never get any response from them. I call back again and it's been an ongoing thing where I call in every couple weeks And I get nowhere. I have had supervisors tell me they were going to call me back. I've had supervisors tell me that I'm on the list that's just waiting to go out for an offer and never receive anything. This has been going on for over a year. I just want this taken care of. I have money in an account that was spent just racking up interest because I haven't been able to pay it back like I was supposed to when I first signed up with you guys. Now I'm losing money and this is not the way it was supposed to work. You guys were supposed to provide a service and this was going to be paid off but now I'm just racking interest every month. I will give them a call but if this is not handled and I don't get any response for a rental on my timeshare I want a full refund of what has been accrued and what I paid to them.
Customer Answer
Date: 01/22/2025

Complaint: 22629717

I am rejecting this response because:
I have been getting the same runaround from the get-go. With this. I call I talk to customer service. They say they're sending out an offer within a week or two. I never get it. I call back they say they're sending out an offer and escalating it and they'll give me a call back or send an email and I never get any response from them. I call back again and it's been an ongoing thing where I call in every couple weeks And I get nowhere. I have had supervisors tell me they were going to call me back. I've had supervisors tell me that I'm on the list that's just waiting to go out for an offer and never receive anything. This has been going on for over a year. I just want this taken care of. I have money in an account that was spent just racking up interest because I haven't been able to pay it back like I was supposed to when I first signed up with you guys. Now I'm losing money and this is not the way it was supposed to work. You guys were supposed to provide a service and this was going to be paid off but now I'm just racking interest every month. I will give them a call but if this is not handled and I don't get any response for a rental on my timeshare I want a full refund of what has been accrued and what I paid to them.

Sincerely,

***** ******
Business Response
Date: 02/20/2025
We are writing to provide additional context regarding your recent complaint and to address any concerns you may have about our interactions and policies. We understand your frustration and want to assure you that we always strive to provide clear and concise information about our services. We sincerely regret any inconvenience or misunderstanding you may have experienced.
As outlined in our agreement, we market properties for 180 days and can extend this period if necessary. We have made multiple attempts to reach you at the phone numbers provided to discuss your concerns and explore amicable solutions. We remain committed to marketing your property and finding suitable rental opportunities, and we are diligently working to identify the best possible options for you. Our records indicate that we have had 26 or more documented calls with you regarding your account and services. During these conversations, you provided updated information about your property, which we promptly addressed. We hold ourselves to a high standard of customer service and worked diligently to correct the necessary information and minimize any delays. Furthermore, we have presented five different rental offers to you but have not yet received a response. While we are committed to connecting our clients with suitable rental opportunities, we are unable to proceed without your feedback on these offers. We appreciate your feedback and value your input as it allows us to continually improve and deliver better services to our customers. We are eager to resolve this issue to your satisfaction and will follow up with an update.
Initial Complaint
Date:11/13/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Owners Accommodation contacted me (in *********** twice by phone from their office in *******. The caller stated that they work with *** to rent out unused weeks before they expire & for a credit card payment of $2793 they would market & rent out 7 weeks of time they said they had confirmed I had banked with *** at $2000 per week. Declining the 1st call, on the 2nd call I asked to talk to a supervisor & was connected to ***** ***** who said they already had commitments for rentals & that I could expect $14,000 in 60 to 90 days & well in advance of the stated marketing period of 180 days. Based upon Mr. ******* assurances I agreed and my credit card was charged on 6/11/24. Starting in about August I made several attempts to contact customer ********* Mr. ***** (some connected to customer service, some did not, & I was never connected to Mr. ****** and assured they were marketing the time. On 9/16/24 I got an email saying "Please sign this document" with link to DocuSign document. I signed and returned the document on 9/17/24 without reading closely. I did not receive any follow up & and could not re-read the document because the link expired. I tried calling a couple of times but could not get through before finally talking to **** on 10/30/24. She said I did not follow the instructions on the letter (which required me to contact RCI), the time to complete had expired, & Mr. ***** had no authority to promise payment within 60 to 90 days. I believe this business is engaged in fraudulent telemarketing activities and recommend it be avoided. I would like a refund of my payment.
Business Response
Date: 12/04/2024
We are writing to address a recent complaint filed against Owners Accommodation.

Upon thorough review, we have determined that we have never conducted business with the individual who submitted this complaint. We feel this person has us confused with another organization or business that has a similar name or close spelling. We take pride in establishing good professional relationships with our customers with providing clear and detailed explanations of our services and feel this is an unfair assessment and the statements made are untruthful.

As the basis of their claim is unfounded, we respectfully request that this complaint be removed from our record.

Please let us know if you require any additional information to assist with this matter.

Thank you for your prompt attention.
Business Response
Date: 12/05/2024
We are writing to address a recent complaint filed against Owners Accommodation.

Upon thorough review, we have determined that we have never conducted business with the individual who submitted this complaint. We feel this person has us confused with another organization or business that has a similar name or close spelling. We take pride in establishing good professional relationships with our customers with providing clear and detailed explanations of our services and feel this is an unfair assessment and the statements made are untruthful.

As the basis of their claim is unfounded, we respectfully request that this complaint be removed from our record.

Please let us know if you require any additional information to assist with this matter.

Thank you for your prompt attention.
Business Response
Date: 12/19/2024
We apologize this has been brought to the BBB and sorry your experience has not met your expectations. ************ are legitimate and fully compliant with all applicable regulations. We are confident in the value we provide to our customers and appreciate all feedback as it allows us to take any appropriate actions to better assist in the future. We appreciate you bringing this matter to our attention and encourage you to reach our to us directly at ************** so that we can work toward getting this resolved promptly. We look forward to speaking with you!
Customer Answer
Date: 12/30/2024

Complaint: 22552246

I am provisionally rejecting this response: I called the number provided and discussed the issue with a representative of the company. The representative was polite, professional, and promised to resolve my issues. HOWEVER, THERE HAS BEEN NO FOLLOW-UP FROM OWNERS ACCOMMODATION. The representative said she talked with a person in booking department who would look into the absence of additional offers, but no response as of this date. I I told the representative that I had previously requested copies of my initial contract which had been provided via DocuSign and have not received a responsive email (the original link in June 2024 timed out before I could print the document and my account does not contain a copy of the agreement). I also requested via email and during my call with the representative all records of my conversations with Owners Accommodation, documents, etc. but I have not received the information requested. Perhaps the business is operating with minimum staff during the Christmas holidays but this does not excuse the total lack of any follow-up.

Sincerely,

Fort *******
Business Response
Date: 01/03/2025
We are in no way relinquishing our obligations with the agreement. We will continue to provide marketing with advertising the accommodations and will forward any and all offers once we have the details finalized. If this client would like further help with their advertisement or services, we ask that they contact us directly to assist.
Customer Answer
Date: 01/18/2025
Complaint 22552246:
I would like to reject the Owners' Accommodation Response because the firm failed to comment on the central issues addressed in my last communication. To date Owners' Accommodation has failed to provide copies of the contract and communications between me and Owners' Accommodation as requested in the complaint.
Fort *******
Customer Answer
Date: 01/21/2025
Complaint 22552246:
I would like to reject the Owners' Accommodation Response because the firm failed to comment on the central issues addressed in my last communication. To date Owners' Accommodation has failed to provide copies of the contract and communications between me and Owners' Accommodation as requested in the complaint.
Fort *******
Business Response
Date: 02/20/2025
We feel this is an unfair assessment of Owners Accommodation. We do not engage in deceptive business practices. We carry a valid license and adhere to marketing procedures at the highest level. Our operations are designed with utilizing aggressive marketing techniques to generate rental inquiries for your timeshare vacation weeks. Our commitment is to market your property effectively and present you with rental offers that allow you to maximize the value of your timeshare. To provide additional clarification regarding the concerns raised within the complaint, our records reflect that we have presented three different rental offers to Mr. ******* but have not yet received a response. Unfortunately, we are unable to proceed unless an offer is responded to. **************** enlisting our services, the representative provided clear and concise information about our services, which was verified and confirmed, and Mr. ******* was also provided everything in writing to the email address provided, which he reviewed and e-signed, confirming that he understood and agreed to the terms. Once the agreement was reviewed and e-signed, both sides received a copy via email, and we immediately began providing services exactly as described verbally and outlined in the agreement. As agreed, our marketing term is for 180 days and can extend if needed until an offer has been approved. We have had many phone conversations with Mr. ******* and provided additional copies of the agreement at his request, which were forwarded to the email address he provided, and during these conversations, all contact information, including the email address given from Mr. ******** he stated that he was not receiving the emails nor did he provide any alternate email address. All rental inquiries were forwarded to the email address that was verified with him, which to date have been unanswered. We would also point out that Mr. ******* initiated a complaint prematurely and emphasize that the validity of the complaint is questionable and was filed well within the initial 180-day marketing term. Our company operates as an advertising service dedicated to finding potential renters, as outlined clearly in the signed agreement, and remains committed to complete customer satisfaction. ********************** Accommodation has made ample efforts to assist Mr. ******* in clarifying any confusion or misunderstanding that led to this complaint and is eager to reach an amicable, satisfactory resolution. It is never our intention for our customers to feel dissatisfied and have attempted to contact Mr. ******* to discuss potential options; however, our attempts have been unanswered. Please reach out to us at ************** to further assist.
Initial Complaint
Date:10/28/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This company is a scam. I called them multiples times to see if my property got rented and was giving the same story everytime. "YOUR OFFER IS PENDING AND WE SHOULD BE RAPPING THIS UP SOON. YOU SHOULD RECEIVE EMAIL AND YOU HAVE TO RESPOND WITHIN 24 HOURS. BLAH BLAH BLAH". It has been 6 months and i want my money back.
Business Response
Date: 10/29/2024
We are sorry this has been brought to the BBB. Owners Accommodation utilizes aggressive marketing techniques to generate rental inquiries for timeshare vacation weeks. Our operations are in full compliance and are fully licensed, bonded and insured. We work directly with timeshare owners and the services we provide include marketing your property for a period of 180 days which we can and will extend if needed to generate rental inquiries for timeshare vacation weeks. Any and all offers are forwarded directly to you to negotiate and/or accept. Upon further review of your account you entered into an agreement with Owners Accommodation on 04/26/24 to market your property for 180 days. We presented offers to the email address that you provided on 06/25/2024 and did not get a response to proceed. We cannot move forward without any communication from you or until you accept an offer. Additionally, we continued marketing the property as per the agreement and are diligently working to provide offers. We have had multiple interactions by phone with both individuals listed on the account and aim to resolve any issues or misunderstanding without any friction however each time our staff has been met with hostility and profanity. We make every effort to maintain professional relationships with all owners and it is our goal to ensure you have a a positive experience with our advertising services- we are committed to getting you results. Please reach out to us at ************** so we can further assist. We look forward to resolving this!
Customer Answer
Date: 10/29/2024

Complaint: 22482261

I am rejecting this response because: I contacted *** and they stated they have no affilation with you and that your company is scamming people. They have been contacted by other owners about your SCAM!

Sincerely,

****** *****
Business Response
Date: 11/12/2024
We are sorry this was brought to the BBB. Please have our customer reach out to us at **************- We look forward to resolving this matter as soon as possible.
Initial Complaint
Date:10/25/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I started on this journey 11/2/23. 0wners Accomodations stated that if I activated my interval international bonus weeks (6), for $399 each then I could rent them for $2000 each. They stated that most weeks were going immediately, I would surely rent it within 90 days. I have gotten a number of offers but by the time it goes through the resorts are no longer available. I have called and spoke to them many times and heard that they were working on finishing the contracts. I should hear back by the end of the week. I just want my initial money back.
Business Response
Date: 11/12/2024
We apologize this has been brought to the BBB- We feel this is an unfair assessment of our company. We do our best to clearly explain the service we provide- we are an aggressive marketing agency and we are working to fulfill our obligations within the agreement. We verbally ask new clients to make sure you are aware of the policy which is also reiterated in the agreement as well as on our website. You signed up with our company to market your property for a period of 180 days which we will re market the property listing at no cost to you if needed. Please reach out to us at ************** to further assist. We look forward to resolving this matter.
Customer Answer
Date: 11/12/2024

Complaint: 22473877

I am rejecting this response because:
I have called and tried many times to resolve this in the last year. Not 180 days. I gave this deal an entire year and tried multiple times to work out the offers to make the $12,000 you promised. I am asking for the initial $2,394.00 returned.
Sincerely,

****** *********
Business Response
Date: 03/04/2025
Thank you for your assistance in this matter. Owners Accommodation remains committed to providing excellent service and ensuring customer satisfaction. We have made multiple attempts to contact ******** ********* at both provided phone numbers, but we have not yet received a response. We regret any misunderstanding that may have led to the complaint and strive to maintain clear and concise communication regarding our services. To best assist ******** ********* and reach a satisfactory resolution, direct communication is essential. Our records indicate no incoming calls from the provided phone numbers. Please confirm the correct contact number for our Customer Support Team and verify that the number being dialed is *************** Additionally, please ensure that calls are being made during our business hours.
A supervisor will make another attempt to contact ******** ********** We respectfully request that the Better Business Bureau also encourage ******** ********* to contact us directly. We are eager to work towards a prompt and amicable resolution. Thank you for your continued support and cooperation.

Customer Answer
Date: 03/04/2025
I will try to contact the company and report back.

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