Business ProfileforComplete Air Mechanical of Central Florida, Inc.

I got a new AC installed by complete air in March. They came back out to fix a wire repair and 3AMP fuse in May when the thermostat stopped working. Fast forward to October when the temp dropped and I put the heat on and it didn’t work so they send a tech out and he fixes the heat. The next day my thermostat stops working. So they send another tech out and he said that the low voltage wires need to be replaced and leaves my AC on fan just running with no way to turn it off other than at the circuit breaker. He told my husband that it only pulls as much electricity as a TV which is **. So then they called me on Monday to say the wires need to be replaced and that it would be $575 when I’m already paying for a brand new Air conditioning. She said they don’t cover the wires in their warranty but why was that not checked when you took out my 18 year old air conditioning. She also said it looks like someone else worked on the unit since it’s been installed, like why the F would someone else work on my AC when it’s brand new and under warranty with them. I told them I would get a second opinion and give them a call back. The AC/Electrical guy second opinion whom did zero repairs: said the wires are fine and also that they spliced the wires in the air handler so that could be why. The air handler is also already dusty. They did not use a new Freon coil, they used the old one that was on my old handler and the Freon looked like it was leaking or something else was going on with that from where they did the welding. I called complete air today to let them know that the guys said I don’t need all new wires ran and if they can send a tech back out to look at it again. Julie sends me over to Lisa to get it scheduled and Lisa tell me she stands by her tech and starts to get an attitude. So they will not send someone else out, So I have been without AC/Heat which was working fine before they came to fix the heat. But instead of fixing their mistake the want me to pay.