ComplaintsforJenkins Hyundai of Leesburg

• Initial Complaint

  12/06/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  10/9/23 check engine goes on, when I call for service I was told to tow to dealership as it was dangerous to drive..10/12/23 car returned..knock censor supposedly ..10/16/23 check engine again… car towed to dealership..10/27/23 car returned..11/6/23…check engine again…car towed for THIRD time…they have been working on my car since then. Apparently the problem lies with headquarters as the computer info from my car engine can’t get to headquarters. Lemon law in Florida is unfortunately 2 years my car is a 2020 Santa Fe with 14,546 miles…when it went it. One day I’m told I’m getting a new engine, the next day no new engine I don’t know where else to go…this is a very frustrating situation as my car is paid off and I really am not able to just walk away as **** **** value was $22,000.00. Is there anyway you can do to help me

  Business response

  12/11/2023

  We are currently working on a resolution with this customer.  A Hyundai/Genesis field engineer was called in to assist in diagnosing vehicle service issues.  It has been found that the front hydraulic motor mount leaked out the fluid/gel inside which is causing a knocking noise during acceleration and deceleration.   The appropriate parts have been ordered and we will be installing them upon arrival.  After installation, the vehicle will be road tested to assure the vehicle is running properly.  We will update this as soon as the vehicle repairs have been completed. 

  Business response

  12/13/2023

  We are in the process of verifying the repair. We put 35 or so miles on it so far and the knock sensor has not set a code. We found a bad/clunking hydraulic motor mount on the front side of the engine, very close to where the knock sensor is mounted in the engine block. Hyundai’s Field Service Engineer was in the store the entire day Monday (12/11/23) getting this sorted out. The knock sensor is essentially a microphone that detects knock noise. What the customer states is true, we were told by Hyundai Tech Line the vehicle needed an engine and that is why we conveyed that information to her. Tech Line pulled the engine approval almost immediately and insisted we perform a battery of other tests. When the additional tests were submitted the Field Service Engineer was dispatched and here we are today. We are not giving the customer the run around as she puts it, and certainly would never knowingly put her or any customer in a vehicle that was unsafe. We have had the vehicle for just over a month now. We will absolutely not give the vehicle back until service is 100% certain that the vehicle is repaired and SAFE to drive!  As a courtesy to the customer, we provided them with a loaner vehicle at No Charge until we have completed the repair. Our expectation is to be able to return the vehicle to the customer by the end of this week, either Friday 12/15 or Saturday 12/16.  We hope this will resolve both the complaint and the vehicle issues, as we try very hard to provide satisfaction to each customer.
  

  Customer response

  12/14/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.   Date Sent: 12/13/2023 4:16:38 PM
  

  I have no choice but to take my car back…however this was the third time that it was “fixed”  I think you can understand my hesitation that my car was fixed.  I will go and get the car back and request my battery be tested as they put well over 300 miles in an attempt to find out what was wrong with the car   I can only hope and pray that this is the end of my nightmare  with Hyundai.  Yes Jenkins did provide a rental all three times my car was towed to their service department 

  thank You for your assistance 

   

  ***** *******

  
  
  Sincerely,
  
  ***** *******

• Initial Complaint

  10/20/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  On September 30, 2022, ************* and I bought a 2020 Nissan Rogue SV, VIN: ***************** at Jenkins Hyundai of Leesburg. I initially communicated with Shanon W*****, Product Specialist, through the Internet Sales Department. Upon parking and exiting our car to go inside for our appointment with Shanon, we were greeted by Ty W******, Financial Analyst, who took over as our salesperson. We made it abundantly clear that we were only interested in purchasing a ****** Accident Free pre-owned vehicle with specific safety features (i.e., AEB, BSW, etc.). During all of our discussions, test drive, and negotiations we repeatedly stated that our priorities were: an accident free vehicle from our list of possibilities, certain safety features that Consumer Reports highly recommended, a fuel efficient vehicle, and a vehicle within a set price range. I specifically asked Ty if the Nissan Rogue we ended up purchasing was a ****** accident free vehicle. Ty assured both my mother and me that this Nissan Rogue was ****** accident free. Ty stated he would show us the ****** as we were doing paperwork and negotiating. We never received the ******, and it was not in any of the paperwork that we were given a copy to take home either. The Nissan Rogue we purchased was missing all of the backseat headrests (a safety issue) and we only received one remote/key. We asked Ty about these issues and he said he would check on them. After not hearing back after sending Ty several texts, and a few messages left with the receptionist, I became increasingly concerned and checked on ****** myself to view the Rogue's ****** report. I was very concerned to find that the Nissan Rogue we drove home was not a ****** accident free vehicle. I have discovered this car was a salvage/junk vehicle sold at auction and slapped back together well enough to fool an unsuspecting buyer, with a "clean, clear, and safely drivable title." No contact with the company has been helpful. Seems like a criminal org.

  Business response

  11/22/2022

  Business Response /* (1000, 5, 2022/10/31) */ The customer has been in to meet with our Manager and we have released her from her vehicle and refunded her deposit.

• Initial Complaint

  08/05/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Purchased a 2015 Toyota Venza on 07/05/2022 for $22,267.58. We were unable to do a test drive, salesperson Malu stated we didn't need to. It was late and they (sales and finance persons) were in a hurry to close the deal. At one point I stated I wasnt sure if I wanted to proceed due to my age and the amount of payments, to which they replied, "Well if you die, you won't have to worry about it." We also purchased the extended warranty. Went back the next week for a promised take of gas from them and I told the salesperson that I was having a proplem with the screen for the radio/phone. She replied that wasn't on her I would have to speak to the service dept. I went to the service dept immediately and was told that the screen wasn't covered. I asked if they check these things, which I assumed the car was thoroughly checked out, which I was told they only turn it on to see if it comes on. He said he would have someone check it cause it just looked like the screen needs to be calibrated. He sent someone out to which I was told It would cost me $1000.00. I declined and placed a review on google. I was contacted by Response from the owner a month ago I sincerely apologize for your experience. I would like the opportunity to help with your concerns. Please reach out to me at the contact below. Best Regards, Tricia D******* Customer Relations Manager [email protected] 352-326-3585 (ext.4353) I contacted her and to make a longer story shorter. They only want to pay $500. I explained had I known of the problem I would have never purchased the vehicle. When trying to use the screen to make calls when I am driving would very likely cause an accident. Please help me get my screen fixed properly.

  Business response

  10/31/2022

  Business Response /* (1000, 8, 2022/08/22) */ We have since reached out to Mrs. ****** in order to rectify her concern and make the proper repair. We have ordered the parts needed to take care of her concern. Consumer Response /* (3000, 16, 2022/09/13) */ On Thu, Sep 8, 2022 at 2:26 PM********************************** wrote: Just wanted to give you an update that they offered to fix the problem and came and got the part over two weeks ago. I spoke to them this week and was informed that they don't know how long it will be because they cannot find the parts, they may have to look in a salvage yard, but they would not be able to tell how long the part would be good if they found one. So now I am driving around with no backup camera, hands free to answer any phone calls and the least part, no radio. Business Response /* (4000, 20, 2022/09/26) */ Active part is due to arrive back to our vendor in the next couple of days and will then be installed. He has been in contact with our customer weekly with updates. Consumer Response /* (2000, 27, 2022/10/14) */ *********** 11:18 AM (3 hours ago) to me Hello, Thank you for your patience. Received a new radio, but part of the screen doesn't work. They are coming back to fix it. I am satisfied with the radio. I want to thank you for all your help. Best, *****

• Initial Complaint

  06/01/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Original repair for high pressure fuel line leak completed on Jan 18, 2022. Gas smell was still there after the repair told by service advisor Tiffany ******** to remove engine cover to let it air out. Smell eventually went away over time. May 11, 2022 heavy odor of fuel returned. Called Leesburg dealership and they gave me two options of places in the Atlanta market to take my car. First option Hyundai of Smyrna had no appointments till the end of July. Second option Hyundai of Kennesaw had no appointments till beginning of August but could work my car in if I left it there in 7-10 business days. Had car towed to them, service adviser Christopher ****** called back on 13May, had car diagnosed with high pressure and low pressure fuel line leak and a/c discharge line needing repairs. Costing over $1500.00 out of pocket but should be covered by warranty. Contacted Leesburg Hyundai for authorization for repairs and have hit a wall ever since. Talked to Tiffany and Toney in Leesburg and they have stopped responding to calls since 26May stating they cannot and will not help Kennesaw needs to figure it out. Kennesaw Hyundai states the repairs should be under warranty but need Leesburg to sign off on it since the parts were not faulty the poor workmanship was the issue. It has been 20 days and I still don't have a resolution despite all my attempts at communications between the 2 dealerships and Hyundai America who said the Leesburg dealership won't respond to request for information. I just need my car fixed and covered by the warranty and at no cost to myself. Tiffany and Toney in Leesburg refuse to communicate with myself, Christopher or Hyundai America to cover a fully repair on their part.

  Business response

  06/28/2022

  Business Response /* (1000, 5, 2022/06/02) */ We have reached out to Mrs. ****** via phone and email to either help approve or cover repair needs 06/02/22

• Initial Complaint

  11/21/2021

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  This really bothers need to do this because my service guy Ty is not the issue but he's my point of contact so. Last September/October I brought my car in for them to look at why my car is slow to start and at times won't crank. They perform diagnosis and just said to perform regular maintenance and they couldn't find issues. (Which is what I've been getting from ****** where I bought the car and was referred to by them to take it here). The car kept doing this problem time and time again. Shutting off, slow or long crank. I've left the vehicle overnight and two separate occasions and they recommend tune up to replace the hoses and flush the lines which I did. Got the car back and still starting issues remain. They take the car again this time a little longer and decided it's a starter issue so we replace the starter and the starter selenoid still no start issue remain. I continue throughout the year taking it for services and help with trying to figure out why it keeps shutting off and won't start and now I'm being told the gas line kit needs to be replaced which is a lot of money that I don't feel is the issue because car reads the gas just fine. I have no faith at this point in Hyundai and it's a shame because this is their car. How do they not know how to fix this issue. The car won't start when I drive to a store. We sit there for ten to twenty minutes then it starts up. Very unreliable, not safe to drive. I'm having to not visit family for the holidays because of my car not being safe. And I'm just so frustrated and upset at this dealership for not helping me get this right. I've paid lots of money and it's still getting worse. I just want to start my car and it works. It even shut off on the service guy when he drive it to the carwash so how come they can't figure out what's wrong with it. I'm not rich I can't keep paying for guesses. Check the ****** on this car, I have all receipts and dates showing the multiple attempts to get this resolved. Please fix it.

  Business response

  01/18/2022

  Business Response /* (1000, 19, 2022/01/18) */ We have reached out to the customer and offered to get her into a loaner while we address her concerns further or help trade her out of her vehicle if that is what she would like. Consumer Response /* (3000, 26, 2022/02/14) */ I responded to the dealer but I guess it wasn't sent. As of last week vehicle still doing the no start crank. The exact same thing as before. I'll be reaching out to the dealer this morning to take them up on their offer as this issue is NOT RESOLVED. Business Response /* (4000, 41, 2022/03/29) */ Ms. ****** was set up for a service appointment in February 2022 to get her concerns rectified.

• Initial Complaint

  11/03/2021

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  This complaint is against Jenkins Hyundai in Leesburg as I believe I was very unfairly treated due to my trust in the salesman, my older age and my gender. They employed the most unethical methods of pressuring me to buy an overpriced car as follows: 1. Told me my car in repair wwould not be ready for 3 or 4 days and to buy another car rather than rent one 2. Gave me $2000 less than the Blue Book Value 3. Sold me a car for $4000 over Blue book Value 4. Did not pay off my trade in car for over a month, forcing me to make a payment on a car I did not own 5. Sold me a dealer warranty on a car that was still under warranty 6. will not answer my emails or calls when I have asked for this money to be refunded Not sure if any of this is illegal but it is very unethical and I feel I have been taken advantage due to my older age, gender, and my trust in others that has been violated

  Business response

  01/28/2022

  Business Response /* (1000, 19, 2021/12/21) */ We have set up an appointment with the customer to make sure her concerns have been rectified. Complaint Response Date bumped because: Holiday

• Initial Complaint

  08/05/2021

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  purchased a used car from Jenkins Hyundai on 6/27/2021...upon leaving the dealership the car was a little slow in starting (weak battery) I attributed this to the car having sat on the lot for a period of time. I drove the vehicle home to St.Augustine (approximately 100 mi) and parked it in my garage. The next morning I went to start the car and the battery was dead..after jumping the car I took it to Hanania Chevrolet and I was told the battery needed to be replaced, I purchased the battery and installed it myself...I emailed Dave Schrwatz about what transpired and knowing there was no implied warranty I asked him if the dealership, in good faith would consider reimbursing me due to the fact that this should have been discovered in their used car inspection, he replied yes and told me to email him the bill which I complied...as of this writing (8/4/2021) after multiple emails to Mr. Schrwatz in which he assured me the check would be sent I've still not received it...as the story goes "once t

  Business response

  08/16/2021

  Consumer Response /* (2000, 6, 2021/08/10) */ I have subsequently received reimbursement from them and would like to withdraw my complaint

• Initial Complaint

  06/23/2021

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  Purchased vehicle 3/18/21 for $12,000 cash, plus trade. After several attempts to get the title, we still don't have a title. Complaint #XXXXXX was filed with DMV 5/25/21. As of this date we have not heard from the dealer and still do not have the title. I have about 19 emails from DMV but the title problem has not been resolved. It's been over 3 months since the purchase date. Attaching copy of 2 page Contract.

  Business response

  07/06/2021

  Business Response /* (1000, 5, 2021/07/02) */ I sincerely apologize for the inconvenience and delay on your title. The title is being mailed out. Consumer Response /* (2000, 7, 2021/07/06) */ (The consumer indicated he/she ACCEPTED the response from the business.) We received the Title on 7/3/21, after 107 days. We filed a Complaint with DMV on 5/24/21 and after approximately 30 emails, we filed a Complaint with BBB on 6/23/21.

• Initial Complaint

  05/29/2021

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  On 5/1/2021 I went to Jenkin's to buy a 2021 Santa FE that was advertised at $28,650 on the internet when I got there the price was $32,559 with addons which included pin stripe , all weather mats, cargo tray, which they did not have in stock. (which I think is a form of bate and switch) Then when they valued my car they started $3000 under Kelly Blue Book. On 5/3/2021 they have my trade in for sale on their lot. On 5/13/2021 I talked to Tricia D******* about why my car loan on my trade in was not paid off she said they have up to 30 days to pay off my loan, well today is 5/29/2021 a holiday weekend which means that they cannot pay off my loan till June sometime which means I have two car payments.

  Business response

  06/22/2021

  Business Response /* (1000, 5, 2021/06/01) */ I apologize that your experience was less than satisfactory but please note that Your payoff was sent out May 24th. Consumer Response /* (3000, 7, 2021/06/03) */ (The consumer indicated he/she DID NOT accept the response from the business.) If they paid off my loan on May 24th why did I received the payoff letter on June 2? I am sure that all transactions are done by email or wire. Other than that I'm fine.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩