ComplaintsforFit and Glow, Inc.

• Initial Complaint

  04/02/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  On March 14th 4 $30 dollars where place on my card that I have through Sprue card through H&R Block. When I called to report the changes, the company filed a claim but I was never notified of the outcome until I called the CC company and they informed me they denied the changes even though I wasnt even in the same city the changes came from.

• Initial Complaint

  09/22/2023

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  In May/June, 2023 I ordered a sample of a skin cream for about $6.50 from Fit and Glowing. Then on my Mastercard statement, I saw a charge from that company of $197.03 onh June 13. I queried this and another for $12.47. I was refunded $12.47. I contacted Fit and Glowing about the ******* charge for an order I didn't make, nor did I receive anything for that amount. I explained I only wanted to try the sample. I got back a phonecall which was quite threatening, telling me not to dispute this amount with my bank, and indicated that they would refund me an amount of $60.00 if I did not dispute the matter further. I agreed to this, but have never received anything from them.

• Initial Complaint

  06/08/2023

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I ordered for 60 something I ended up paying ****** im on welfare i have no money left i dont understand What went wrong th shipping was suppose to be free please help me i havent even recieved my order yet either makes almost 2 weeks

  Business response

  06/08/2023

  Subject: Regarding BBB Complaint and Order Inquiry
  
  Dear *******************************,
  
  We hope this message finds you well. We recently received a BBB complaint from you regarding an undelivered order. However, after thoroughly reviewing our records, we could not find any order registered under your name, address, or contact information provided.
  
  To resolve this matter promptly and to assist you further, we kindly request additional information related to your order. Please provide us with any of the following details:
  
  1. Order Name: If you recall the name associated with the order, kindly provide it to us.
  
  2. Name Used to Place the Order: If the order was placed under a different name, please let us know the name used during the purchase.
  
  3. Email Address: If you have used a different email address to place the order, kindly provide us with the correct email address.
  
  By providing us with any of the above information, we will be able to locate your order within our system and address your concerns promptly. We sincerely apologize for any inconvenience caused and assure you that we take this matter seriously.
  
  Once we receive the necessary details, we will investigate the matter thoroughly and provide you with a comprehensive response

  
  If you have any further questions or require assistance, please feel free to contact us. We are here to help and provide you with the necessary support.
  
  Thank you for bringing this matter to our attention. We value your feedback and are dedicated to ensuring a positive customer experience.
  
  Sincerely,
  
  WOW Skin Science

• Initial Complaint

  02/22/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  This is NOT what I ordered! Order No. ******** February 21, 2022 Updated order Breathe Easy Essential Oil Blend - 1 Bottle Breathe Easy Essential Oil Blend 1 Bottle x 2 $9.94 Tea Tree & Mint Foaming Body Wash Tea Tree & Mint Foaming Body Wash x 1 $5.98 French Lavender & Chamomile Foaming Body Wash French Lavender & Chamomile Foaming Body Wash x 1 $5.98 Himalayan Rose Shampoo Himalayan Rose Shampoo x 1 $16.95 Green Tea and Tea Tree Shampoo Green Tea and Tea Tree Shampoo x 1 $16.95 Fan Favorites Bundle Fan Favorites Bundle x 1 $29.99 Subtotal $85.79 Free Standard Shipping $0.00 **** ******** State Tax (6.0%) $5.16 I had a $30 gift card on my order anI ORDERED AND PAYED FOR THIS FROM PAYPAL! I had a $30 gift card on my order and no bundle ...... WTH? You sent a payment of $31.79 USD to Fit And Glow Inc ([email protected]) It may take a few moments for this transaction to appear in your account. Transaction ID ***************** Transaction date Feb 21, 2022 22:01:31 EST Merchant Fit And Glow Inc [email protected] 855-790-9229 Invoice ID **************** Description Unit price Qty Amount $31.79 USD 1 $31.79 USD Subtotal $31.79 USD Total $31.79 USD Payment $31.79 USD Payment sent to [email protected] Payment sent from ************************** Funding Sources Used (Total) ****** BANK x-**** $31.79 USD Issues with this transaction? You have 180 days from the date of the transaction to open a dispute in the Resolution Center. WOW Skin Science Breathe Easy Essential Oil Blend 2 Breathe Easy Essential Oil Blend 1 Bottle 2 $9.94 WOW Skin Science Tea Tree & Mint Foaming Body Wash - 250 ml 1 Tea Tree & Mint Foaming Body Wash 1 $5.98 WOW Skin Science French Lavender & Chamomile Foaming Body Wash - 250 ml 1 French Lavender & Chamomile Foaming Body Wash 1 $5.98 Buywow USA Himalayan Rose Shampoo 1 Himalayan Rose Shampoo 1 $16.95 WOW Skin Science Green Tea and Tea Tree Shampoo 1 Green Tea and Tea Tree Shampoo 1 $16.95 send the correct order at the correct priceL

  Business response

  03/10/2022

  Business Response /* (1000, 5, 2022/02/23) */ Dear ******* ******, You've reached out to us through email and social media during the weekend, we're sorry that your request was not processed until Monday the 21st. Our Customer Support teamworks Monday till Friday. We've taken out the extra bundle and immediately refunded the amount back to you. We hope that this case is solved,but please feel free to respond here or reach out directly by replying to our email communication if there's something we can do for you. Have a great day! Lee D. Customer experience Director Wow Skin Science

• Initial Complaint

  08/18/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased their conditioner after reading some good reviews. I used the conditioner several times and it did not do any of the things the bottle claimed (help with dryness, frizz and helps manageability/detangles). It made my hair hard to manage, VERY frizzy and I had a huge increase of hair fall everytime I used it. I contacted WOW Skin Science and they did not care to hear my feedback and told me if I did not buy it from their website they could not help me. They did not care about my feedback. They refused to listen and told me to go to Walmart. After writing the complaint they then began to send me email ads and one was for Alopecia! This is after I told them that my hair fall increased from using it. I messaged them on facebook messenger and expressed my disatisfaction and they again told me to bring it to walmart. This clearly indicates they do not stand behind their product. I never once cursed at them but was extremely upset and they blocked me on facebook messenger

  Business response

  09/14/2021

  Business Response /* (1000, 5, 2021/08/19) */ Dear Sir/Madam We deeply regret any negative experience that ***** ****** had with our products. From what we understand she purchased the products at a physical ******* store and there she is not a customer of ours. We do not have access to any of her records or funds and she is not in our customer database. That's why we advised her to return the products at ******* where she purchased them. In any other case we'd love to grant her a refund. Here's a link to more information on how to return a ******* in store purchase https://www.***********************. If it turns out that the goods where purchased from our website, please provide us with an order ID so we can process a refund. I'm sorry if we're not being a better help but we have absolutely no record of this customer in our system so we can't do much at this point. If you have any further questions please reach out to me. Attached is the conversation we had with her. She never called us or reached out through email. Only Facebook messenger as far as we can trace back. Kind regards Lee D. Consumer Response /* (3000, 7, 2021/08/19) */ (The consumer indicated he/she DID NOT accept the response from the business.) I called and sent an email as well. They even sent me an email asking for feedback on the customer service rep Shayna. It is horrible that they lie and do t stand behind their product!!! Business Response /* (4000, 9, 2021/08/20) */ Dear Sir/Madam Because Mrs ****** is not a customer of ours but from ******* she can do an in-store return to get her money back. We deeply regret that this is a problem for her and we can make a one time exception. Because she paid at a physical ******* store, we are not able to make a refund on their behalf, but if she emails her ******* receipt to ****@buywow.com we can issue her a gift card for the value of the conditioner she purchased or if she prefers money, she can send us her paypal account address and we can make a money transfer for the value of the conditioner purchased at *******. Hopefully this will solve the matter. Kind Regards Lee D. - WOW Skin Science Consumer Response /* (4200, 11, 2021/08/20) */ (The consumer indicated he/she DID NOT accept the response from the business.) I'm not sure what to do. I no longer have the receipt you this product. I can send you pictures of the bottle and pictures of what it did not my hair. It's a shame you do not stand behind your product. Business Response /* (4000, 14, 2021/08/30) */ Dear Sir/Madam We are sorry to hear that Mrs. ****** has not accepted our response. Unfortunately, we are unable to provide a refund to Mrs. ****** because she paid at a physical ******* store. Technically she is not our customer and we do no have any record or of her or access to the money she paid at *******. Since she paid in-store with ******* and not with BuyWOW, we offered to send Mrs.****** a gift card or PayPal transfer for the amount of the conditioner purchased at *******; if she emails her ******* receipt to ****@buywow.com. Since she does not have access to a physical ******* receipt, we are unable to verify the purchase of our products. If she can provide the receipt, we are more than happy to honor this offer through a Paypal transfer.If she is not able to provide that we want to help by providing more clarity about ******* returns. Here's more information for returning in-store ******* purchases https://www.walmart.com/return/ss/tc. ******* might be able to help her look up the receipt using her bank transaction information. We really encourage ms ****** to bring te product incl packaging to the ******* where she purchased the goods and ask for a refund. Hopefully, this will solve the matter. Kind Regards Lee D. - WOW Skin Science Consumer Response /* (4200, 17, 2021/09/04) */ (The consumer indicated he/she DID NOT accept the response from the business.) They should stand by their product! As I said it made my hair start to fall out!!! I already stated I no longer have the receipt as I paid cash! My PayPal account is ******@gmail.com ******* should not be responsible for YOUR product making my hair fall and the poor quality of the product. Please send my refund to my PayPal account! This is unacceptable!!!

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩