ComplaintsforMac Daddy Mowers

• Initial Complaint

  05/26/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  We had a 0 point turn lawn mower picked up by them to repair a weld on the mower deck only and it was under warranty when we got it back they had a bill for $170 for lawn mower blades oil change and air filter which was not authorized to be done and my blades were new to start with and my air filter was also new which we have they brought those back to us I would like a resolution of this due to I live on a fixed income and this was a very unnecessary fix by these company and are very unhappy with this and was talk to you like I was a dog and was threatened if I didn't pay that they would make sure that my extended warranty was voided through home Depot protection plan as you see from the picture the blades has rust on them which they did not have when they took them three weeks ago on the lawn mower those are brand new blades there is no cuts no bins no warping and the air filter just need to be blown out due to we live on property that's Dusty thank you

  Business response

  07/21/2022

  Business Response /* (1000, 10, 2022/07/07) */ Mrs ****** mower was evaluated and email sent showing the condition of the blades and air filter. You can see the timeline on the invoice of quick books that she viewed the invoice showing the cost of the blades and other parts needed.She payed the bill for the parts ? The original parts are not new you can see that the blades are worn and chipped,The air filter is dirty.The warranty covers only defective parts not maintenance parts. An email was also sent explaining do to the lack of sharpening the blades or replacing them that this is what is causing the bearings to go bad in the spindles.This is the second time replacing them.We tried to help make the problem of whats causing the bearings to go bad so the break down of the mower doesn't continue to happen over and over. If the customer did not authorize the blades the why would they pay the bill which was sent by email to her.Could have opted out and we would gladly have left the mower alone.Spoke to customer also by phone 3 times an never was there any communication there was a problem with the blades? We certainly did not force her to pay the bill she did that by online email sent to her? There was ample time to remove the blades and parts before the mower was returned.

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