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ComplaintsforMain Street Harrells Automotive, LLC
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Complaint Details
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Initial Complaint
09/06/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
On February 2, 2023 $2000 was paid to harrells automotive for an air conditioning unit for a classic car we were told 12 weeks max after the first three months via email and phone heard nothing crickets so I reached out to my Discover and canceled the transaction. After not hearing anything the same day the credit card company did the reversal Ramona reached out to me from Main Street. Auto did tell me everything was being shipped within that week. Fast forward three months later it is now September 5 I just received a text message not a phone call Saying that they're still waiting on parts it's been eight months!!! I feel this company has taken my money and it's holding me hostage.Business response
09/27/2023
When Mr ***** contacted about the AC system it was discussed that the supplier was a minimum of 12-16 weeks out before shipping could occur. Since that time, there have been some supply chain issues that have caused us delays. We have been promised by the company several times that things would ship and so far the final things we need still have not reached us. We have tried to pass along all information that we have had in reference to this build to Mr. *****. I have been forced to change his drop off date several times as it would not make sense to drop it off prior to having all of the parts. Mr. ***** is not the only person that we are waiting for these AC parts for and at this point, it looks like it still might be some time as the strike is now affecting our industry.
We will certainly let Mr. ***** know when all of his parts are in, and those can be shipped to his location. At this point, we are at the mercy of the manufacturer and we will gladly call Mr. ***** when all of his parts are here and we can arrange for him to get them.
Customer response
09/27/2023
Complaint: ********
I am rejecting this response because: Hired attorney
Sincerely,
*********** *****
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Customer Complaints Summary
2 total complaints in the last 3 years.
2 complaints closed in the last 12 months.