ComplaintsforPayne Air Conditioning & Heating, Inc.
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
02/21/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
I bought a Payne Gas Furnace on 22/8.2014 it was under warranty, it stopped working Jan 10th 2022,I called ******************************* after checking the service man said it had poor workmanship and Exchanger was cracked all over he said it was because the vent had a down elbow on it and it should have been venting straight out, apparently that caused moisture to return into the furnace causing the cracks.I paid 149.00 plus tax for the first call and later that day 169.00 for the second call.They installed a new Payne furnace Jan 14/2022 and that cost me $6522.36 I am not complaining about the service I just do not see why the warranty on the old furnace was not considered, through no fault of mine the furnace broke.Business response
04/01/2022
Business Response /* (1000, 5, 2022/02/24) */ Hello ******, I believe you're trying to reach the equipment manufacturer, Payne. We are actually an air conditioning contractor located in Lakeland, FL who ironically shares the same name as the equipment manufacturer. We provide service to customers in the Central Florida area and seeing you're in Pembroke Ontario that would be well outside our service area. We are essentially the same type of company as********** / Valley Refrigeration. My recommendation is to contact********** to get the best contact information for the equipment manufacturer, Payne, since they sold and installed the system for you. Hope this helps! Thanks! Frank L******* President Consumer Response /* (3000, 7, 2022/02/25) */ (The consumer indicated he/she DID NOT accept the response from the business.) Hello,I accept the response from this Business,The registration paper I have shows ************************************************ phone number 1-888-41PAYNE,the serial number of the Furnace was ********** Model number************** Installation date 8/22/14. I hope this helps. Business Response /* (4000, 9, 2022/03/04) */ Hi ******, you have the equipment manufacturer's correct website and phone number so I suggest reaching out to them directly. For comparison, our company's website is www.payneair.com vs. www.payne.com
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business.
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.