ComplaintsforPhoenix Air Conditioning, LLC
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Complaint Details
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Initial Complaint
07/13/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
4/22/2022 Lennox unit installed Poorly.- Not Grounded Properly .- Massive Air Comprises in and around Curb Adapter Seal.Business response
07/26/2022
Good morning,
We installed a Lennox package unit on the roof for ****************** on 11/20/2021. The installation was inspected by the ****************** on 04/22/2022 which passed inspection. We have not since heard anything from ****************** about having any issues with the system. On 07/13/2022 we received an email from the BBB about his displeasure. We instantly responded to ****************** and scheduled an appointment. The service technician did find that the seal around the unit and curb was compromised and scheduled a follow up appointment for repairs. The repairs were made on 07/26/2022.
At no time was the system installed poorly or not properly grounded or the ******************* would not have passed the installation.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.