Business ProfileforTransmedcare, LLC

March 6, 2024 I had to move my parents from ******** to *****. My mom to *********** and my dad to Assisted Living. Already a very stressful situation. We felt a medical transport company was the best choice. My mother has dementia and their website states: "We specialize in long distance elderly transportation, including transport for senior and elderly patients with dementia..."Per their website (and the many documents I had to sign) they would provide: ********************** with **/DVD and Wi-Fi" What they got: the ** turned on to one sitcom episode that played over and over.The contract states: "Stops will be made for breakfast, lunch, dinner, route fueling, and restroom breaks. All on-board will have access to the snacks and drinks stocked on-board. All on-board will have access to on-board cooler." What they got: The van left at 10:15am. At 2pm they were given lunch from Subway. They were dropped off at the final destination at 11:30pm. They were never fed dinner. They are 82 and 85-years-old. They needed dinner!!!!They were offered only the choice of ginger ale to drink, and then were discouraged from drinking at all because they didn't "want more bathroom stops." The "snacks provided" was one bag of pretzels they had to share. There was no privacy provided for the "bathroom" which was not a bathroom but a makeshift toilet set on the floor in the middle of the van with my dad a foot away, no privacy, while my mom used it. She was humiliated. Their website says: "We will treat your loved one with love, respect and dignity." Both of my parents said the drivers were great, but the nurse spent more time napping than anything else. We were told there would be "Regular updates to family on patient status and time of arrival." No updates were given. I had to text the nurse and ask.