Customer ReviewsforDisney Vacation Club

I have been a DVC member since 1996. Over the years it has become more pricy, but I felt it was worth it because of the Disney Experience. In the past if you weren't able to use your points by the time they expired, you had the option to convert them to "RCI Points" (the timeshare org they were affiliated with) which lasted an additional 2 years. Over time I've taken advantage of that. In 2022 they switched from RCI to Intervol Intnt'l with much fanfare.This year because of family things I could not use my points but because RCI was no longer available I figured I would have to ose my points. I then found out that Intervol could do that too, which was never communicated by DVC or Disney, but I called to make the transaction. They said, Oh I'm sorry you're 2 weeks too late even though I still had 3 weeks left to my use year. I contacted a supervisor at DVC to discuss it and I was basically told there was nothing they could do about it because it was my fault for not looking it up on their website. They said try to use them by the end of Feb. when they expire and I explained we just had a death in the family and couldn't make that happen. Their response (without condolences) was "is there someone you know that didn't know the person who you could give them to"? At this point I'm thinking about selling because it is not the same company, or customer service, it was in 1996.

We have contacted the Member and resolved their concerns.

Update. I was contacted by a supervisor who listened to the entire situation and was interested in resolving this unique situation. Thank you for being like Disney again.