Business ProfileforToho Water Authority

Ive been living at this residence since April 2018 every month I pay around $25-$30. In September 2023 I received a bill for $77.16 (never received the physical bill) asking for an investigation to see what caused the huge increase, Toho were unable to determine any reason, they cut my bill in half that day, and since every month I was paying the exact amount $48.70, In February 2024 according to Taho employees my next door neighbor had a leak and they were fixing the entire pluming. I placed a complaint for bad water (the water smells like raw egg, or something dead). **** left a sticky note that they have flushed the water, but the problem persists.) Now in March my bill once again increased with the same amount of water consumption $58.38 (never received the physical bill). I spoke with ******* from Taho on 3/13/24, she stated that since August of 2020 they were estimated the water consumption due that they were not getting reads, that they started to get reads again since February of 2024, they are trying to charge me now for the pluming change Taho did next door. I don't understand if they were estimating why the double charge for usage, and based on that **** made the estimate, when for a long time I have paid no more than $30.00 a month. I'm tired of these companies just making their own rules and charging us whatever they want & scamming people out of money. Need help.