ComplaintsforArtemis Lifestyle Services, Inc.

• Initial Complaint

  02/09/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have entered the details below about what the *** has been doing over the last 4-5 years.

  

  Business response

  02/23/2024

  Hi ********,

  Thank you for brining your concerns to our attention. We take these concerns very seriously and want to do what we can to answer your questions. As the management company for ************ ***************************** Artemis Lifestyles works on behalf of the ***** of ********** In this case, the ***** of ********* is comprised of members from the Developer for your association. Although Artemis helps assists in creating the budget, the ***** of ********* are responsible for approving the budget.  

  You said that the association filed as a not for profit. And you are correct. ************ *********************** **** is a ******* Not For Profit Corporation. As far as amenities go, we believe the Developer is planning to add these to your community. The amenities have been added to the budget for this reason. In April, we will be sharing the Year-End financials for your association, where you can see a full report of what your assessments are applied to. If you would like additional information before then, we encourage you to reach out to your Community Association Manager, ***********************, at ********************************.

  Thank you!

• Initial Complaint

  01/24/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I've been overcharged and sent to collection for fees I do not owe. Artemis Lifestyle Services Conduct their business in ********* *******, I have several complaints against this company:- They don't follow up with customers -They raised their fees without proper communication with members -They don't keep good records, because I've been overcharged for something I've already paid - It's almost impossible to get in touch with any of them. - they charge Very High HOA Fees and they can't justify the services provided for the high HOA fees. - The collection office has confirmed that my account was sent to them in error, but the Artemis still refuse to clear my account. PLEASE HELP.

  

  Business response

  01/25/2024

  Good morning,

   

  Thank you for your feedback. We're always striving to offer the best possible service, and your feedback is valuable to us.

  Currently, at ******** collections are handled by the association attorney. Emails and banners are posted on the association portal regarding any changes.  *************** attorney is *********************** he can be reached out via email **************************.

  Kind regards,

   

  Artemis Lifestyles

• Initial Complaint

  01/17/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  Artemis is due to change over our neighborhood to HOA soon and we are afraid our rate will go up because the ground haven't been taken care of by Artemis. If so, please cam you solve this issue before HOA takes over. Thank you.

  

  Business response

  02/09/2024

  Hello *****,

  Thank you for bringing this to our attention. We are working with your Community Manager and the vendors of your community to ensure the ***************** grounds are taken care of. Please reach out to us at ****************************************** if you have any ***************** concerns. We would be happy to help.

  Thank you,

  Artemis Lifestyles

   

• Initial Complaint

  12/17/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I sent my HOA fee of $595 to Artemis Lifestyles for December 2023 by check the week of 11/20/23. They delay processing it, and change a late fee of $25 on 12/11/23 and an administrative fee of $10 on 112/12/23. They also did this for November 2023, I sent the check before 11/1/23, they processed it on 11/28/23. They charged me interest, an administrative fee and a late fee.I should not have to pay late fees because they delay processing my HOA check.

  

  Business response

  12/17/2023

  Hello. We apologize for the inconvenience that you experienced. We have emailed you directly as we need more information to assist you. Please contact us at ****************************************** so that we may better assist you. Thank you 

• Initial Complaint

  11/08/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  1. The manager for my community has been completely unreachable since I moved in (over a year). The secretary I finally reached after several attempts along every conceivable avenue apologized and was at least helpful in giving me general advice (understandable she wouldn't know community specifics). If the manager isn't reachable for a year, there effectively is no manager so what are we paying for? 2. The completion of the swimming pool in the community has been promised for months if not years and is still not ready. What are we paying our dues for? The "it's the contractor" excuse only works for the first few missed promised deadlines. If it's still the contractor after all this time, you hired a horrible contractor and are ultimately responsible for that decision. Take some semblance of responsibility. 3. I repeatedly received "final notice before collection" letters in my email on HOA dues as the FIRST notification that anything is due. This despite having both email and text settings to get notifications of payments and all contact details being correct. (I never get any notifications) Then I get charged fees and fees and fees and that on top of interest at 18%. I'm not a delinquent hoodlum seeking to avoid debt, I'm your resident and should be treated better than this. Had I received any notification (I've raised with this business in the past that I'm not receiving notifications), I'd pay - as I promptly do each time after the lovely threatening letters which, again, are my FIRST notice that anything is due. I'd like to request an explanation as to why the manager is permanently impossible to reach (and would suggest that it would be great for the business to hire an employee that does their job at least adequately), an explanation on the massive delays with the pool beyond "the contractor is at fault, not us", and a fix to the notification system.

  

  Business response

  11/24/2023

  Thank you for taking the time to write your compliant. We take our comments very seriously. Our goal at Artemis Lifestyles is to Deliver innovative, excellent, and efficient management services to community associations throughout Florida. Together we can address the concerns community wide and find an effective plan to fix and resolve these issues promptly. We ask that you submit an e-mail to [email protected] with your community name, so that we may promptly address your concerns.  
  
  Please do not hesitate to reach out directly to our Customer Experience Team at ************ or email us at [email protected] for any questions, comments and concerns.

• Initial Complaint

  09/27/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Artemis doesn’t keep the storm drains (which are located on the streets of our neighborhood) clean, cleared and opened. The result is storm water getting backed up and into our courtyards. I reached out to Tim with Artemis on Sept 21 and he was quick to blame the property owners. It’s ruining the integrity of our neighborhood and our homes, putting us all at flood risk. The storm drains are shared between the residents and the neighborhood. We cannot be held responsible for storm drains not on our respective property lines.

  

  Business response

  12/18/2023

  Hello, and thank you for your honest review. Our goal at Artemis Lifestyles is to deliver innovative, excellent, and efficient management services to community associations throughout Florida, and we hope to resolve your concerns.
  
  Please do not hesitate to reach out directly to our Customer Experience Team with your ********************** name and address at ****************************************** or call ************ so we can better assist you.  We will need to research the issue and find the correct Board and district to gain a better understanding.  Thank you.  

   

  
  

• Initial Complaint

  03/23/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Feb 28th I made an HOA pmt of $166.00 to Artemis Lifestyles via my banks bill pay. The estimated arrival date was March 7th as Artemis requires a manual check. Artemis claims they did not receive the check until March 15th and assessed a $25 late fee and $10 late pmt stmt mailing fee. They told me to start sending my payments earlier yet they will only allow pmts to go to their po box so you cannot send them certified or obtain a signed signature. I also paid them twice in December by mistake and asked for a refund. I was told no by Artemis and Michael that it would cover January's HOA fee. Dec 29th they had a meeting and increased the HOA fee. My husband passed Dec 27th and needless to say if they sent something January I was occupied with a funeral and important matters. I received an assessment in February advising I didn't pay enough in January! I did not look online to see any changes as they already told me the pmt for January was satisfied!!!!

  

  Business response

  04/27/2023

  Hello* ****. Thank you for reaching out to us.
  
  After looking into this situation, we understand that you have been in contact with your Community Association Manager regarding the late fees on your account. 
  
  Late fees were waived for both January and February of 2023, allowing homeowners enough time to update their recurring assessment amounts. However, in March 2023, late fees resumed for ***** **** ****** homeowners. Interest was not waived.  
  
  On Jan. 1, 2023, an assessment of $166.85 was posted to your account. Due to a $130.51 credit on your account, the balance was $36.34. This incurred interest of $0.53 on Jan. 31, 2023, bringing your account balance to $36.87.
  On Feb. 1, 2023, an assessment of $166.85 was posted to your account, bringing your account balance to $203.72.
  On Feb. 8, 2023, a payment of $166.00 brought your balance to $37.72.
  On Feb. 22, 2023, a bulletin was sent to the ***** **** Membership through the portal, notifying residents that late fees would resume in March 2023.
  On Mar. 1, 2023, an assessment of $166.85 was posted to your account, bringing your account balance to $204.57. Due to a payment not being made before Mar. 11, a late fee of $25 was posted on Mar. 11 and an admin fee of $10 was posted on Mar. 13.
  On Mar. 13, 2023, a Notice of Late Assessment was sent to your mailing address.
  
  Currently, the Association is not willing to waive the late fees for March to comply with the Association Collection Policy.
  
  If you have any further questions, please reach out to Community Manager Michael H***** at ******************************
  
  Thank you,
  Artemis Lifestyle Services

• Initial Complaint

  03/08/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I been living at ******** **** for a year now. I pay association monthly, I was paying 208.95, but this month they raised it to 238.95. My problem is that in January I got an email where the association tells us that they were reaching out to us, to let us know that the late fees were incorrectly posted for Jan 2023 assessment. They said that all late fees that were charged were removed on Jan 26 I was charged 43.65, and they didn't credit my account.. On Feb 6, 2023 I paid my new fees which was 238.95 monthly, plus they withdraw on Feb 6, 2023 another payment of 208.95. I called them like three times and they would lie telling me they would get back to me and wouldn't get back to me. One evening my third time I called around 4:30 pm , and the lady told me that for the month of March I would paid the difference which was $30.00 dollars, so I said ok, but on March the 6th they pulled out another 208.95.. This company needs to send us our money which they are withdrawing nonstop. I have everything that I'm saying written in paper if you need the prove let me know. This month they have to refund 178.95 from the 208.95 they withdrew this month cause I had to paid only $30.00 dollars difference. They also have to return my 43.65 withdraw as a late fee, and then said it was posted incorrectly..

  

  Business response

  04/05/2023

  Hey ******, We apologies for the inconvenience. Our Accounting team is looking into this, we will be sending a email to * ******************* * shortly so keep a eye out. Thank you for your patients. 

  Customer response

  04/05/2023

  
  Complaint* ********
  
  I am rejecting this response because:
  There are things to look into yet. This month they charge me 208.95 again, when my bal was $60.00 and I paid. Artemis also owe me 43.65 according to them this money wasn’t supposed to be withdraw and on Jan 26, 2023 they withdraw it from my bank account. Thank you, Mrs. ******** It seems they are working with me.
  Sincerely,
  
  ****** ********

  

  Business response

  04/26/2023

  Good afternoon, ******.

  Thank you for clarifying. Please note that Artemis Lifestyles will never withdraw money from owners' accounts. The only way money can be taken from your account is if you have set up recurring payments to the Association through the community portal or through your bank.

  I noticed that you may have set up a recurring payment for the 2022 Assessment amount of $206 on your community portal (processing fees would bring this amount to $208.95). If you created this recurring payment through your community portal, you will need to log in to the portal to edit the recurring assessment amount to the 2023 Assessment amount of $236. This website gives step-by-step instructions on updating your recurring payment: ******************************************************************************-Payments. If you need additional support, please contact us at 407-705-2190. 

  Thank you,

  Artemis Lifestyle Services

• Initial Complaint

  12/01/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I sent a money order to pay HOA fees Artemis did not recieve the money order, I never received correspondence from Artemis stating they have not received it, the only correspondance I just got was intent to lein email, I paid the $175 on the app, I am asking they waive the $145 in fees they charged. They have been unwilling to do so.

  

  Business response

  12/21/2022

  Contact Name and Title: *************************
  Contact Phone: **********
  Contact Email: ********************************************************
  Good afternoon, **********,
  I apologize for any delay in response. Upon reviewing your account, I show a reminder of late assessment was issued and sent to address on File. Which is the same as your property address. I have attached a copy of the notice. The notice was issued and mailed on 8/16/2022. After that notice 60 days was given with no additional fees besides interest and on 10/19/2022 an Intent to Lien was filed and placed on the property as no payment had been received.
  
  I apologize that we did not receive original mailed payment in July. If you wish to dispute the charges applied to your account, you can send a written request to me, and I can forward to the ***** of ********* for Reviewal, we are Artemis do not have the ability to wave and or remove fees without board approval.
  
  Please do not hesitate to reach out me directly as my signature will be attached and I will be happy to assist to the best of my ability.
  
  Thank you
  Have a Wonderful Day!
  See Attachment/File: Notice of Late Assessment.pdf

  Customer response

  12/22/2022

  (The consumer indicated he/she DID NOT accept the response from the business.)
  I have proof I was assessed a 125 collection fee. I asked ******* to waive and she said board of directors rejected the waiving of fees, I have since paid the $175 but dispute the remaining fees.

  

  Business response

  12/28/2022

  Hello **********,
  
  Thank you for your response. I apologize for any frustration and having have your request denied, Artemis Lifestyles job as a management company is to help the ***** of ********* to manage the association the best way possible and in compliance with Florida Statutes and the Governing Documents for the association. We do not have the ability to remove or wave fess without ***** Permission as it is a hard cost for the association.
  
  If you wish to speak to a collection agent and have your account reviewed further, please send a request to ************************************************************** and we will do out best to assist you.
  
  Thank you
  Have a Wonderful Day!
  

  Customer response

  01/05/2023

  (The consumer indicated he/she DID NOT accept the response from the business.)
  This is not a hard cost it says collection fee $125 please explain what cost $125? I didn't receive the letter you said was sent certified but a certified letter cost $125?

  

  Business response

  01/31/2023

  Good Afternoon,
  
  It appears this homeowner is more than well aware of when his assessments are due, and that he will receive fees if not paid in time.  This homeowner requested fees to be removed from his account in October 2021, March 2022, and now at the end of 2022.  These have all been from non-payment or late payment of assessments. The homeowner was informed at his request in October 2021 that the ***** would waive the fees as a one-time courtesy but would be unwilling to waive fees in the future if this happened again. We have reached out to this homeowner countless times, and he does not like the response he is receiving from the ***** of **************************** You, 

  Artemis Lifestyles

  Customer response

  02/01/2023

  I have never had a conversation with the company, and how odd I received the certified mail sent in October last week, I have proof I just received it. This company also fails to follow ******* law and they refuse to provide proof of expenses, they steal from homeowners and want to take no accountability 
  

• Initial Complaint

  10/24/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  Submitted a request to install a fence on 9/1/2022. Apparently, the committee only meets once a month. They have not sent us the appropriate communications to fix small insignificant issues but as soon as we have found out, we have immediately submitted all additional necessary paperwork. We even went in person to submit all documents. To this day, no one has contacted us regarding the status of our request. No one answers emails or phone calls. It is impossible to get in touch with them and meanwhile, we're still waiting. All of our neighbors are waiting as well. Only one neighbor, whose family member works for the company, has been able to get his fence installed. The rest of us are waiting (impatiently at this point) for any news or resolutions.

  

  Business response

  12/01/2022

  Contact Name and Title: *************************
  Contact Phone: ********************
  Contact Email: ********************************************************
  Hello ******************.
  
  We at Artemis would like to apologize for how long you need to wait for a response to be given. On The status of your application, I show it has been approved as of 10/25/2022. This is wonderful news; however, I do not want to ignore the process and or steps you went through to get your application reviewed.
  
  The standard process is 30 days from the time of submission for the board to review and issue a response. We apologize that during the first *********************************************************** incomplete application and when you tried to reach out again over the next 30 days you felt you could not get an official answer on the status of your application.
  
  We at Artemis Lifestyles are always improving and better our ARB Approval Process and our Customer Experience Team to be able to manage and resolve the issues ASAP and will continue to strive for the excellence you and our communities expect.
  
  If you wish to speak and address your concerns in a more detailed manner, please respond to this message, contact me at my direct information provided and or we can connect directly by sending an email to **************************************************************
  
  Thank you
  Have a Wonderful Day!
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩