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Complaint Details
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Initial Complaint
04/04/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I had Embick give me a quote for roof tiles. they wrote the quote as followed -Remove and replace ***** broken tiles -Reseale ridge with cement -Remove and dispose of debris -Re-install tie as ***** to complete the repair. They only put cement on tile. The tile had large gaps between the broken tiles.Not one tile was replaced. The work they did do was very sloppy.Business response
05/16/2023
The crew arrived on site to collect a sample of the tile. Upon going to our suppliers we were informed that those tiles were not available and that they do not make those tiles anymore.
Our ******* immediately reached out to the client to inform them about the tiles not being available. Due to the client needed to have the work performed because of insurances purposes, our ******* advised them that the only thing they could do is use cement to fix the chipped tiles and re-glue them.
The client agreed for us to perform the work as described and the crew was sent the next day and performed the work as agreed to by the client
If the client would have given us any notion that they did not want the tiles to be cemented and reglued, we would have never sent the crew back.Although the original invoice was for $1,575.00, the only thing the client was responsible for was the $787.50, which has been paid and satisfied. Contrary to the claim, the client does not owe any further monies to Embick
Embick is a very respectable company that has been in this industry in Jupiter, ** for many years and we are proud of the work that is performed for our customers.
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Contact Information
220 Venus St Ste 4
Jupiter, FL 33458-4904
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.