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ComplaintsforAqua Laser Studio, Inc.
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Complaint Details
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Initial Complaint
04/19/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
Very unprofessional management and business practices. I purchased a package of (6) laser hair treatments and completed half of them. Then, they suddenly changed their hours of operation to now exclude weekends and have only one day a week open past 5pm which doesnt have availability for 2 months (because obviously this has affected many of their customers). I live in Vero and work in PSL from 9am-6pm Monday thru Friday and therefore am physically unable to make any treatments based on their new business hours. When I requested a refund, the manager *** failed to respond to any of my messages and the front desk staff said they didnt know when he would be in. When I finally received a return email after threatening to post on social media about their lack of customer service, he stated that ********************** hair packages are non-refundable and refused to give weight to the fact that their unannounced change in business hours made it impossible for me to receive the treatments that I PAID FOR. Complete lack of customer service, professionalism and fair practices. It should be noted that their previous hours are still what is posted on ****** and other sites.Initial Complaint
02/15/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
El servicio no fue llevado a cabo debido a que cerro por no tener las licencias para realizar los procedimientos que ofrecian .Necesito saber como recuperar mi dinero .El caso aparecio en *************** que el dueo esta siendo procesado .No atienden mensajes por tanto no se como comunicarme con la empresa
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
3 total complaints in the last 3 years.
0 complaints closed in the last 12 months.