Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/20/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  first week of May I sent a new part to this company to have it programmed - for 6 weeks now I have tried to contact them with no result- text, phone messages email - nothing from them. seems they have stollen my part and my fee

  Business Response

  Date: 06/20/2025

  We have reviewed your recent accusations, including the false claims posted publicly, and are compelled to correct the record with full transparency.
  You submitted a used *** for a **** Focus in early May and paid $160, not $500 as you falsely stated. To clarify, the entire vehicle in question is barely worth $500, and your payment reflected a fair and discounted service fee agreed upon beforehand.
  You were clearly informed that a second matching TCM would be required for cloning. You never provided that second unit, despite repeated communication from our side. Our team called and texted you multiple times you simply chose not to respond. Instead, you've resorted to false reviews and inaccurate accusations.
  To be blunt: we did not steal your part or your money. You failed to fulfill your end of the service requirement. Your actions now appear to be a deliberate attempt to damage our reputation with misinformation.
  We recommend that you cease publishing false and defamatory reviews immediately. If you would like your original part returned, you are welcome to request it shipping costs will be your responsibility. Otherwise, we consider this matter closed due to customer abandonment and breach of agreed service terms.

  Customer Answer

  Date: 06/20/2025

   
  Complaint: 23496705
  
  I am rejecting this response because: what do you mean you tried to contact me. I have 3 unanswered email and several text that you never answered. You email me fine when tell me where to send the part but I never got anything after that. I'll show you my email list and my text  what about the several phone calls?  Or text. It's ******** you ever answered anything. Show me your replys with date. The 500 is cause you have my part and my fee. I'm sorry but there is no way you sent text to the wrong place and email also. Or called me. I HAVE NOT GOTTEN ANYTHING FROM YOU.  And I can prove it. You prove you did or these reviews stand. 
  
  Sincerely,
  
  **** *****

  Customer Answer

  Date: 06/20/2025

  I went back through all my text and voicemail and your calls do not show up anywhere. Did you text ************?  And I sent my email that clearly shows you never replied. So stop trying to put the blame on me and prove you texted or emailed. If this is a mistake of communicating I'll take back what I said but I do not find any communication from you so show me the proof. I just wanted my part fixed so why would I ignore your message?? I DID NOT GET ANYTHING FROM YOU   I just wanted my car running again so why would I lie??  I'm so bummed cause I got screwed on the original part , waited 6 weeks to hear from you and now you are saying I lied. I'm f****** not that kind of person. I don't have a way to fix the part if you can't so why would I lie. **** it this is very upsetting. I did not hear from you. I'm not a cheater trying to s**** you I just need my car running. 

  Customer Answer

  Date: 06/27/2025

  Proof of the second round of attempt to contact this company. Do they have proof tried to contact me at my number. Cause they never did. 

  Customer Answer

  Date: 06/27/2025

  When I left a voicemail. Now been 2 months and this company has never contacted me. Don't know why they don't understand. If they did need to prove it cause I have.  

  Business Response

  Date: 07/08/2025

  We figured it out with the customer. We send everything back to him and he closes this complaint. 

  Customer Answer

  Date: 07/09/2025

   
  Complaint: 23496705
  
  I am rejecting this response because:

  On June 28 I asked for the part back and again no response. ok so I didn't put my address in the box with part. Is that an excuse to ghost me for weeks? Never been so frustrated with a company as this.  

   

  
  Sincerely,
  
  **** *****

  Customer Answer

  Date: 07/09/2025

  Not been resolved. On 28 *** said if I reply to email they would try to work it out. That's the last I have Heard after several emails sent. 

  Customer Answer

  Date: 07/10/2025

  How do I close this complaint?  I guess they are sending part back 

• Initial Complaint

  Date:03/21/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I sent 2 Ecu vehicule computer to be fixed and they said i need to purchase one instead because they cant be fixed. I purchased one and got it shipped to them and they are not responding to my text calls or emails.

  Business Response

  Date: 04/17/2025

  **** from ECU Team Corp advised that the consumer's computer is going out today. Once he makes the shipping label he will send ***** an email with the tracking info.

  **** stated that besides one day when his phone systems were down, he has always responded to the consumer's calls and communications.

  (ENTERED BY BBB STAFF)

  Customer Answer

  Date: 04/28/2025

  They have not shipped out my ecus. I have all this time waiting on friday my friend drove 3 hrs to their company to pick them up and the *** said he doesnt know where they are that another worker has it. I told him call him for he could tell you where they are and he gave me an attitude and said im not calling him. So upto this day i have no ecus. He called me back and said to send to pick them up today. But the problem is the 3 hour drive the person has to do. I dont know why they cannot ship them. I paid for labor and shipment. I dont know what to do now.

  Customer Answer

  Date: 04/28/2025

   
  Complaint: 23098379
  
  I am rejecting this response because:

  They have not shipped out my ecus. I have all this time waiting on friday my friend drove 3 hrs to their company to pick them up and the *** said he doesnt know where they are that another worker has it. I told him call him for he could tell you where they are and he gave me an attitude and said im not calling him. So upto this day i have no ecus. He called me back and said to send to pick them up today. But the problem is the 3 hour drive the person has to do. I dont know why they cannot ship them. I paid for labor and shipment. I dont know what to do now.
  
  Sincerely,
  
  ***** ******

  Business Response

  Date: 05/09/2025

  Customer came and picked up the computers. All good on both ends. 

• Initial Complaint

  Date:09/19/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In February 2024 I ordered a SKREEM unit and two new keys for a 2005 Chrysler Crossfire from this company. He asked that I send in the original SKREEM unit, ECU and the keys that I had. After sending everything off I received the items back minus the new keys that were ordered. He advised that the keys were on aback order and he would get them to me when they were available. We installed the components and the vehicle started and ran for about a day or so and the customer had the car towed back in to our shop and my technician determined the module had dropped out. I contacted ECU Team and they asked me to send it back for recheck and warranty service. I have been able to speak with them a few times since then. It has been about 5 months now and he has promised quite a few times that he was shipping it out including a text that said it was shipping out. The company has blocked our store phone number so I have to use my personal phone to try and contact them. I do not understand this type of behavior from a business.

• Initial Complaint

  Date:08/04/2024

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Paid this company to diagnosis the issue with my customers anti-theft system on their ************** They told me the diag fee includes their diagnosis of what the issue is and covers the return shipping of the components. We sent out the components asked of from ECU Team Corp and heard back from them right away. The person calling wasted no time calling over and over and over looking for us to approve a estimate to reprogram all the drive modules. I was waiting on approval from my customer to proceed with the work but the guy over from ECU Team Corp did not care, he called me 7 times back to back one morning looking for us to send payment and approval and every day after he would can until I answered! Because of this level of unprofessionalism I advised my customer to decline and we will find a different company. When I told ECU Team Corp that we decline and if they can send the parts back he proceeded to ask why we didn't want to proceed and finally said he would sent the parts back. Its been 3 months and I have to call from different phone numbers just to get ahold of someone! When I finally get ahold of someone they tell me its shipped and they will email me the tracking number then hang up. I just need my customers parts returned so we can proceed with the repair process but they will not return my customers parts Invoice #********* *************

• Initial Complaint

  Date:06/13/2024

  Type:Delivery Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order product and parts from ECU Team Corp, paid for the item and never received it. I have made several attempts to contact ECU Team Corp by phone, email and chat to no response. My card was charged $398.50 April 2024 I have yet to receive the parts ordered. ECU do a poor job in resolving the issue. Their sense of urgency in none and void. I am going to dispute the credit card charge and now filing a complaint with BBB to get this matter resolved.

  Business Response

  Date: 06/13/2024

  We are in touch with the customer and communication is good, in terms of urgency, package was sent out to the address provided by the customer and was sent back to us due to invalid address. I have screenshots and additional proof to show you. I've been waiting on customer to confirm the address so we can send it back. I'm yet to get an answer from him. 

  Customer Answer

  Date: 06/13/2024

  Please see attachments. The correct address was given to ECU. Two months later, we still have not receive the order. The attachments will show communication with ECU as stated the delivery company and facility misplaced or did not deliver the package. The tracking number that was finally given. We found it was not valid or  the number does not exist by *** or USPS. 

  I still would like to request a refund. I reviewed all the emails and I've been waiting for a long time. At this point a refund is warranted. You even state that in your email response. You were given the correct mailing address. Provided another address since you couldnt get the package to the first address. ECU states to BBB that the wrong address was given well it was not the package was never delivered. 

  See all attachments, proof the address was given correctly, tracking number is not valid and been waiting for two months. 

  Requesting a refund ASAP! 

  *************************

  Customer Answer

  Date: 06/13/2024

   
  Complaint: 21843562
  
  I am rejecting this response because:

  Please see attachments. The correct address was given to ECU. Two months later, we still have not receive the order. The attachments will show communication with ECU as stated the delivery company and facility misplaced or did not deliver the package. The tracking number that was finally given. We found it was not valid or  the number does not exist by *** or USPS. 

  I still would like to request a refund. I reviewed all the emails and I've been waiting for a long time. At this point a refund is warranted. You even state that in your email response. You were given the correct mailing address. Provided another address since you couldnt get the package to the first address. ECU states to BBB that the wrong address was given well it was not the package was never delivered. 

  See all attachments, proof the address was given correctly, tracking number is not valid and been waiting for two months. 

  Requesting a refund ASAP

  
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:06/07/2024

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Thursday May 30, 2024 went along with the owner a handicap women to drop off her Rodeo ECU car computer to which we were told by the ECU Team Corp owner that he will have it diagnose and call us back with the results on Friday 5/31/24 but he never called. Both myself and the handicap women have called everyday ECU Team Corp they never answer or call back. Finally got a hold of him on Wednesday he told me he had it diagnosed and will call me back on Thursday when it's ready he never called and will not answer his phone. This is the second time I have done business with him and have had issues with him not calling back.

• Initial Complaint

  Date:07/17/2023

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ECU Team was never able to provide me a working *** that lasted more than 3k miles.. my Sprinter has been down for 2 years because of this, and they took me for a $800 ride.. now I'm stuck in the same boat. Avoid this company, they told me the *** was fine and tested it.. but my van runs perfect with a known good unit. I wish for a refund as I never got what was promised. Avoid this company.

  Business Response

  Date: 08/11/2023

  Hello there,
  I totally get your frustration, and I'm here to help. Our product is designed to work smoothly, just like a puzzle piece fitting perfectly. It's been tested over and over again to make sure it does what it's supposed to do. Now, sometimes, things might not go as planned, and that's okay. Think of it this way: you know how sometimes a light bulb might not turn on because the switch is off? It's not the light bulb's fault, but rather the switch. Similarly, your van and our product are like a team. Our product is ready to do its job, but if there's a hiccup somewhere in your van's ******* it might seem like our product isn't doing its job. But don't worry, we're here to figure it out together. Just like a doctor would ask you questions to understand what's wrong when you're not feeling well, we need to investigate a bit. This isn't about blaming anyone, it's about getting things working as they should.
  So, let's team up to troubleshoot the issue. We'll look at both the product and your van to figure out where the glitch might be. Our goal is to get everything running smoothly so you can enjoy the benefits of our product without any worries.
  Thanks for your patience, and let's work together to make things right!
  Best regards, *****

  Customer Answer

  Date: 08/14/2023

   
  Complaint: 20331166
  
  I am rejecting this response because: I had the second ECU you sent me tested and it was deemed faulty after you all said it was good. My Mechanic (Doktor A - *********************************) is one of if not the most knowledgeable Sprinter mechanics in this country. In fact he used to teach ******** ****** tech's things on the T1N Sprinter. He was able to hook up my Sprinter to his ********-**** computer and right away found the fault in the module. I had to purchase another ECU/SKREEM for $800 and now the van is fixed and runs perfectly. After both modules you all sent me I only had a running Sprinter for about a month after giving you all $800+, and it is now a paperweight. Please refund me or I will keep the complaint up and the bad ****** review, the issue is now resolved. I trusted your diagnosis and that's why it took so long for me to figure out what was wrong. 
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:04/18/2023

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I send them 2 keys for my unit to be program and they only send me one back. They keep telling me I send one when Im 100 sure I send them both . They said they would send me a video of when they work on my order and never did. They just send me a picture of items in a tray that show one key but that picture is not of when they receive my items as they claim. They owe me a key for my ***

• Initial Complaint

  Date:04/04/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In middle of January 2023, I contacted tis company in order to solve an issue with my vehicle: **** ******** **** CL55 AMG. The representative indicated to me to send my ECM, front ***, ***********, EIS and my ignition key. I followed his instructions and promptly sent the request items. A couple of days passed and I was again contacted by their representative indicating that they could help and quoted me *****USD. The wanted a wire transfer, but I sent them a certified check for the amount requested. About three weeks passed and after contacting the representative several times y modules where returned. I installed them and my vehicle did not work, it exhibited little improvement, I promptly contacted them, to explain what the results of their was a failure. The representative indicated that he would need to speak with his engineer and would get back to me. after several calls and text messages I was able to speak to the representative. I continued to trouble shoot the issue. I found one fuse and a relay defective. This information I shared with the representative. The representative then requested that I send them my ECM, eis, and shifter this time, which I did. I sent it on February 27, 2023. Since then, I have not received nothing but promises that my modules are on the way, promises that they will call me back, which did not happen, I have requested several times an invoice and I have been promised that I would receive a comprehensive and detailed invoice reflecting what they did on my modules. I have not did not receive an invoice to this day. It is now more than three (3) months with ordeal and my cay lays in pieces in my garage waiting for my parts with no avail. I get no calls backs, no updates, no parts I want my money back and my parts. In this matter I can go and get the support I need from a professional organization that can really help me fix my car. I do not think it is unreasonable what I am requesting as a paying customer. I have copy of all communications.

• Initial Complaint

  Date:01/20/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 8/18/2022 I sent an ***, security module, spare ***, and key to ECU Team. I requested that the *** be tested if possible, and that the spare *** be programmed to match the vehicle if necessary. I was then informed that my *** tested faulty and that my spare *** was unusable. I was given a quote for them to provide and program a replacement ***. On 9/6/2022, I requested that I pay for the testing and that my items be returned. The reasons for this request, among others, include that their quote was about $500 above the industry standard, and that 2 other companies had told me that the *** could not be properly tested on bench equipment alone. I paid the invoice for service, $175, and shipping, $50 immediately upon receipt on 9/12/2022. I ended up receiving my items about 9 weeks later in early November. Since my return request, I had received 2 tracking numbers, one of which tracked as delivered in ******** (I am in ************) and one tracked as "shipping label created, package not received by ****** I had given up on receiving my items and purchased a parts vehicle, since the ***, security module, ignition, door locks, and key must be a matched set. I have since identified the problem with the vehicle, which was not *** related. The original "faulty" *** is currently reinstalled in the van and is working flawlessly. It is likely that my "unusable" spare is fine too. Perhaps they were thrown off by 2 additional digits in the parts number after the exact match, which indicates factory refurbishment by Bosch. In any case, technical details of the "faults" in either *** we're not provided. I am a professional mechanic. The current functioning of the *** proves that their testing was either faulty or disingenuous. I am requesting a refund of the $225 I paid ECU Team for testing and shipping, which represents a small portion of the actual costs I have incurred through their errors.