ComplaintsforG & H Tires and Service LLC

• Initial Complaint

  10/12/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I brought my car into G&H Tires and Service ***** ***** ****, ************* ** ***** because my air conditioning, although working was making a noise. G&H informed me it was the blower motor and I replaced it for $105.34. When I received the car back, the air conditioning, not only did not work but was now making a different and louder noise. I brought the car back and G&H attempted in error to do some other “fixes”. I was then told I needed a heater core. It would be about $1200 - $1300 because the entire dashboard had to be removed and would take several days to repair. After payment, it was given to me with new noises. When I brought it back, I was told it was a defective part and I needed to leave me car for another week or more. When I picked it up this time, the radio did not work and had to bring it back. Returning the vehicle to me again, (4th time), yesterday, 10/6/21, I have the same noises as before, however, I also have no ambient/courtesy lights, the passenger a

  Business response

  11/05/2021

  good morning i mail in my response  by mail on 11/01/21  where i also corrected my email please keep me in formed , i have tried to resolve  this problem with ***  ****** prior  to her making  this complaint 

  Business response

  11/09/2021

  G&H TIRES AND SERVICE LLC , WE ARE STILL WILLING TO WORK WITH *** ****** TO ADDRESS HER CONCERENS , ITS NOT IN OUR BEST INTEREST TO PASS OFF THE INCIDENT . WE DO UNDERSTAND THAT *** ****** IS UPSET ALSO NO DAMAGES AS *** ****** STATES  WE INTENTIONAL DID DAMAGE TO HER CAR  WHEN THE STEERING WHEEL WAS NOT REMOVED TO DO THE JOB THE ENTIRE STERRING COLUM WAS TAKEN OUT NOT SEPARATED  AN ELEVEN YEAR OLD CAR WILL HAVE PLASTICS THAT BECOME BRITTLE AND BREAK / COME APART . I NO IDEA WHY FORD WOULD GIVE AN ESTIMATE OF 1300.00 WHEN THE A/C WORKS  . THE REFERENCE TO THE 107.00 DOOLAR BILL WAS TO RECHARGE THE AC NOT FIX IT  AND THAT SAME SERVICE WAS DONE 2 MORE TIMES AT NO CHARGE TO FIND THE PROBLEM  . AN OFFERED  TO RESOLVE THE PROBLEM WAS OFFERED TO *** ****** AND DECLINED PIOR TO ANY THING WAS FILED WITHE CITY OR THE BBB , WE DID NOT HAVE TO GET TO THIS PIONT  I AM A FAIR AND HONEST BUSINESS MAN AND I DO NOT GO AROUND DOING BAD SERVICE TO MY CUSTOMERS  . I FEEL THAT *** ****** IS NOT LOOKING FOR A RESOLUTION BUT TO DISCREDIT ME AND MY COMPANY AND EVEN SO I STILL EXTEND AN OFFER TO RESOLVE THE ISSUE 

  Customer response

  11/10/2021

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

   Complaint: ********

  I do not appreciate the inference that I won’t resolve this issue and only want to discredit his business.

  What does he propose? I am interested to hear his thoughts.

  Regards,

  ******* ******

  ******* ******

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