ComplaintsforWestside Hyundai

• Initial Complaint

  12/13/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  We were informed that a $214 diagnostic inspection was required to determine what the issues are with my 2017 Sonata. After the $214 inspection was performed, we were advised that the car needs a cylinder replaced along with other minor issues. The anticipated costs were approx $2500. We agreed to $1782.81 however we were informed after the so called work was completed, that the inspection was incorrect and that the car needs an engine and the work that was done and paid for would not resolve the issue the car is currently having I am ****** and no one seems to be concerned. I spoke with *******, **********, *****, **** and a few others. No one has provided any HELPFUL information.

  

  Business response

  01/05/2024

  response from the General Manager, ****************************

   

  The vehicle came in saying that they were in another independent shop for a misfire issue and that the shop advised him to come to the dealer.   We diagnosed the vehicle and found that it had multiple misfires.  The technician found aftermarket spark plugs and coils.  We recommend replacing the spark plugs and coils with factory components. Ms. *** approved the repairs.  Once we completed the repairs the vehicle still had misfires form cylinder 2 and 4.  We called and spoke to Ms. *** and her fianc and explained that there were two misfires still remaining and that we recommended the two injectors be replaced.  They approved the repairs.  Once we replaced the injectors the code for cylinder 4 went away but there was still a misfire coming from cylinder 2. The technician called Techline who advised to tear the engine down and replace parts as needed.   

   

  The advisor called the guest and said that it would make more sense to replace the engine and provided options of a used engine or a Hyundai engine.   

   

  Ms. ***'s fianc came up the next day,  I spoke with him and explained that tearing the engine down and replacing parts was not a good plan,  the options I would recommend would be to replace the engine with the options we provided or that we could get him with the sales department to trade the vehicle for something newer.   I did offer to keep the vehicle and submit for goodwill for assistance for the engine to which he declined.  After the guest was loud and unruly, he finally sat down again, and we reviewed the options again to try and assist the guest with getting the engine covered fully or partially from Hyundai for Goodwill. He said he understood and just wanted to pay the bill and leave.   

   

  We followed the diagnostic steps for why the vehicle came in and took the least evasive and least costly repairs to correct the concern.  Unfortunately, there is further damage internally in the engine.

   

  Thank you,

  Karma

• Initial Complaint

  11/02/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Why I would not recommend anyone going to Westside for anything. Aug 31: • bought a Hyundai Sante Fe • Part of contract was a detail clean to attempt to clean stain from back seat. o Informed that we would be contacted for a scheduled date to clean the car. Sept. 8th: • 4 error lights come on the dash. • Contacted Sales manager about the issue. Was informed to bring it in Tuesday morning at 8 am • Also asked about cleaning car scheduling was delayed. Sept. 12th: • Dropped the car off to be repaired. Service Center informed me that they would be able to get me an estimate by end of day but would not be able to work on it until at least the next day. • No call Sept 13 • Began calling at 11 am no answer after repeated attempts. • Contacted the Sales office they “sent” someone to ask them to call me, no answer. • Contacted Sales manager who facilitated the car sale he said he would check and have them call, no call back. • Attempted calls all through 5pm Sept 14: • Continued calling Service Center no response. • Continued calling Sales office talked to multiple people no call back from Service Center despite multiple promises. Sept 15: • Continued pattern of calling Service Center and Sales office finally get an estimate and told to come back on the 19th for repairs. Sept 19: • Picked up after 5 also asked about detail clean and informed that it would be scheduled. Oct 23-24 • We called and set up an appointment for detail clean for the 30th. Oct. 30 • No pictures taken and no proof presented to show damage prior to working on the stain. When I visually inspected the car there were no holes as of drop off. • Wife shows up end of day and informed that there was a hole in the back seat, and it came into the shop that way. • The hole is exactly where the stain was, and we were never contacted about it or informed of any issues. No resolution to damage to seat.

  

  Business response

  11/14/2023

  When the vehicle came in for the stain, we noticed the hole. We cleaned the stain and returned the vehicle to the customer. The customer had pointed out the hole and we asked if there was anything over it. They had acknowledged that they had a car seat over the hole. At this point, there is no way for us to know if the puncture was in the vehicle from the car seat on the seat or not. 
  
  We will extend our partner pricing on repairs to the guest if they would like to have it repaired. However, this would not be covered by us. 

• Initial Complaint

  10/27/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I bought a car from Westside Hyundai on Sept. 30. I also purchased powder coated calipers for the car with the loan as well. The price of the powder coat was tacked onto the loan. When i took my car to the dealership to have the powder coat put on the calipers, I was told it would take up to a week for it to be done. So i waited a week after i dropped off my car. i got no call before i paid the dealership a visit expecting the calipers to be powder coated red. To my surprise they said they couldn't do it because it would cost them too much money. Apparently, way more than i paid. So i was very dissatisfied by the news. So they said they would give me my money back i paid on the loan and it would take at the most two weeks to get a check in the mail. Well it's been almost 3 weeks now. If at all possible i would like my calipers to be powder coated red because that is what i was promised.

  

  Business response

  10/30/2023

  Ms***************** purchased a 2023 ******* ***. When she took delivery, we had contacted a company that powder coats calipers and had received an estimate. The following week, dropped her car off to have the work done. We sent the car to the third party to have all necessary repairs done. At this point, we were informed that for liability purposes Westside Hyundai would have to break open the calipers. The third-party facility was unwilling to because of the liability and possible safety recourses of breaking open calipers. 
  
  At this point, we instructed them to not proceed and that we would let the guest know that we were unwilling to coordinate the repairs, however we would refund the amount she had paid to get the calipers painted. Unfortunately, Westside Hyundai will not be able to assist the customer in coordination of her calipers being painted. Her check has been issued for a refund. 
  
  We are greatly sorry for the inconvenience that it has caused , we understand the disappointment. However our decision to not proceed with this was made solely for the protection of our customer. 
  
  If you have further questions, do not hesitate to reach out to ***** ********, General Manager.

  Customer response

  11/06/2023

  I have not received a check for refund of the caliper service.  No one could tell me how much i was supposed to get back in the refund check when i asked.  I've told them a couple of times that i have not received a check in the mail.  The check is now 2 weeks and 3 days late today.  When the company says i have received a refund that is not the truth.

• Initial Complaint

  10/23/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I went to purchase a vehicle and I was at the dealership for 11 hours only to be given a roach infested vehicle. Brought the vehicle back and informed them of the roaches and they told me I had to drop the vehicle off for a couple days however they couldn't give me a loaner vehicle!

  

  Business response

  11/16/2023

  At the time of purchase, the vehicle is visually and physically inspected by both the guest and employee at the delivery. Cockroaches were not present at the delivery, however Westside Hyundai acknowledged this and requested to address this problem without any ability to pinpoint where the cockroaches came from. 

   

  Thank you,

  *****

  

  Business response

  11/16/2023

  At the time of purchase, the vehicle is visually and physically inspected by both the guest and employee at the delivery. Cockroaches were not present at the delivery, however Westside Hyundai acknowledged this and requested to address this problem without any ability to pinpoint where the cockroaches came from. 

   

  Thank you,

  *****

• Initial Complaint

  10/02/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a 2006 ******** *** *** from Westside hyundia. I was ask to come pick up the car to sign the paperwork. The paper work It wasn't completed. I was told to take the car home that they would bring the paperwork to me. That didn't happen either. After driving the car realized I didn't want to pay the amount I didn't have a 2nd key. There was a. Oil leak because I could smell it but never saw anything on the ground. They threatened to take the car back without refunding my money I was bullied by them I feel they lied about the dealer charges of over $800 dollars. Anyone out there that bought a car around jan2023 to now I'm curious to know what you were charged for dealer fee it should be the same across the board for every one or they must give a refund they can be penalties from the state as well. I was not giving updated mileage on my paperwork. My car I hadn't drove little ove 1000 miles since purchasing the car . ******** dealer tells me due to over fill of 3 quarts of oil it seized the engine. I've ask for records from service of the auto telling how much oil and what was done to the car duing the service before pitting on the lot anything found wrong it should be in purchasing file service goes with car that goes in my file when purchased. I ask for the original mileage from the car when traded in they refused only gave what the wrote printed out not title previous owner signed . I've caught them in lies deception. I want them to pay for my engine or replace the car they refused to work anything out . I've tried talking to service owner manager obviously to be so untouchable there is something they are hiding I will not stop till everyone knows the misleading misrepresentation of this dealership. Anyone else that has had similar experience let me know we can look into a class action law suit.

  

  Business response

  11/01/2023

   

  *****, thank you for reaching out. Unfortunately, per the screen shots pre delivery, you negotiated a discounted price because you ran reports and had the vehicle checked out. During this process, we discounted our price as you requested to account for what your inspection and reports stated. You also signed the "as is" form that acknowledges that you accept the vehicle in the current condition that it is. As far as the Doc fee, we uniformly charge each customer the same documentation fee. We do not deviate from this and it is standard for every customer across the board. 

   

  As far as your statement that we are refusing to show you documents, you requested a copy of your title, and we told you that we do not have your title and you would have to reach out to DMV in order to obtain that. Since there is a Lien on the vehicle, you do not get a copy of your title in the state of Florida. 

  As far as our threats to take the vehicle back without refunding your money, you had posession of our vehicle and refused to return it- we told you that we would refund the money when you returned our vehicle. 

   

  Thank you and if you have any questions further, do not hesitate to ask!

   

  ***** ********

• Initial Complaint

  09/22/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  On July 24, 2023, I had a 9:30 a.m. appointment at Westside Hyundai to address two recalls (Underbody Corrosion and rear sensor). I also informed them that my driver’s side light was out. I left my car and used their taxi service to go to work. Around noon, I received an estimate for several recommendations (Cabin Air Filter $92.08, Engine Air Filter $55.94, Valve Cover Re-seal $35.08, and Timing Cover Gasket $101.56 totaling $348.71). I approved them, then called Mr. ******* to see if it would be ready that day. I received a call just before 3 p.m. and was told my car was ready. Their taxi service picked me up from work. When I arrived, I was told the work was “not” complete. I asked why the multi-point inspection report showed that my lights were good when they were not. Mr. ******* stated it was late, and I would have to reschedule. Mr. ******* went over the estimate again and rescheduled me at that time. When I returned the following week for my scheduled appointment, I was told by the manager and service director, ****, that the estimate would not be honored because they would be "losing money." **** stated, "Mistakes happen all the time; we're only human," and was referred to ***** ********. Unfortunately, he was unavailable at this time due to being away at a business event. So, I spoke with internet sales manager Vanesa Squires, who took my information and forwarded it to Mr. ********. On August 9, at 6:53 p.m., Mr. ******** called. I shared my concerns, and he said he would investigate and call me the following day. Unfortunately, Mr. ******** has not called me back, nor has anyone from the dealership. I made another attempt and left a message to no avail. To add insult to injury, that ***e multi-point inspection reported that my battery was good. I had to call roadside assistance on 8/31 to replace it.

  

  Business response

  10/10/2023

  When I spoke to Mr. ****** on August 9th, I let him know that I understood that he was frustrated, however the quote that was sent to him was parts only and did not include labor. As an act of goodwill, I had offered at this time to do the labor at our cost since we made the error. He said that he did not believe that to be fair and I told him that would research this further and if the service advisor had told him that he would do the job for the price on the estimate including labor that I would reach back out. Otherwise, my offer still would stand. During this conversation, Mr. ****** did let me know that after he received the estimate the advisor notified him that the estimate did not include labor. Therefore, we stand behind the offer to complete all work at dealer cost to help with the misunderstanding. 

   

  As far as the battery, on July 24th, the battery voltage tested positive. As far as the battery dying on August 31st, a battery can lose voltage quickly and die without advance notice. 

   

  If Mr. ****** would still like to have the repairs completed at the net cost of labor, we are still honoring this since we did in fact offer this to him. 

   

   

  
  

  

  Business response

  10/10/2023

  When I spoke to Mr. ****** on August 9th, I let him know that I understood that he was frustrated, however the quote that was sent to him was parts only and did not include labor. As an act of goodwill, I had offered at this time to do the labor at our cost since we made the error. He said that he did not believe that to be fair and I told him that would research this further and if the service advisor had told him that he would do the job for the price on the estimate including labor that I would reach back out. Otherwise, my offer still would stand. During this conversation, Mr. ****** did let me know that after he received the estimate the advisor notified him that the estimate did not include labor. Therefore, we stand behind the offer to complete all work at dealer cost to help with the misunderstanding. 

   

  As far as the battery, on July 24th, the battery voltage tested positive. As far as the battery dying on August 31st, a battery can lose voltage quickly and die without advance notice. 

   

  If Mr. ****** would still like to have the repairs completed at the net cost of labor, we are still honoring this since we did in fact offer this to him. 

   

   

  
  
  

  Customer response

  10/12/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

  Better Business Bureau:

  Thank you for mediating this complaint; if the dealer had offered this resolution initially, there would have been no reason to file a complaint. As Mr. ******** has noted, the dealer will complete all work at dealer cost due to the misunderstanding. I look forward to someone from Westside Hyundai calling me to schedule these services. I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

  Regards,

  *** ******

   

• Initial Complaint

  08/01/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My car has been in the service center for 5 weeks. I have been waiting almost 2 weeks for an email detailing why an aftermarket product I didn’t install can’t be removed and the electrical harness repaired to be sent to the dealership I bought the car from to see if they’ll cover repairs. Worst customer service I have encountered from a dealership or service center. GM ***** has been incredibly unhelpful, all staff have been rude. Zero response in the 11 days I’ve been trying to get a response from him as to why it’s impossible to send a simple email. Do not go here if you can help it! My car is stuck in purgatory waiting for their staff to send an email, and I’ve heard every excuse as to why it’s impossible to complete an email. If I had any other options I’d tow my car elsewhere

  

  Business response

  08/14/2023

  When **** ****** brought her vehicle in for intermittent starting issues, we performed a diagnosis to find that there was a third party tracking device installed into her vehicle. This tracking device was spliced into the harness, we reached out to the customer to let her know. Our recommendation is to remove the device and to replace the harness. She instructed us to reach out to the selling dealer and have them handle the cost of repairs, when I reached out to ******* (service manager) with ********, he informed me that they would not pay for the repairs. At this point, we notified ****. She told us that she would speak with ******** to have them assist with repairs. ******** advised her that we did not have to replace the wiring harness and that we could repair it. However, this is a possibility, but we are unwilling to repair the harness after it has been spliced.  The reason that we are unwilling to repair the harness is because the wires have already been compromised and the liability of re wiring spliced wires can lead to major electrical failures at which point, we are not liable for something we did not feel comfortable fixing. At this point, **** has been made aware and is working with ******** to find a resolution. Westside Hyundai is waiting on an answer how to proceed at this time. 

• Initial Complaint

  07/24/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Dealer reached out to me to asking to trade in my current car for a newer model. Since then they never paid off the prior loan as promised, I reached out multiple times to resolve the issue and it was not handled in a timely manner causing me to receive multiple penalty fees and have my credit completely ruined. When I would speak with someone they would say the issue will be resolved and then completely ghost me. It still hasn’t been resolved and it’s been over two months since my new car was purchased.

  

  Business response

  07/25/2023

  Miss ******** took delivery of the vehicle on or about May 13, 2023.  Her deal was funded on May 17, 2023.
  
  We issued her first payoff check on May 24, 2023.  The UPS tracking shows the bank received the check on May 26, 2023, received by "***" with ********* ***** ****** *****.  They subsequently lost it.  We voided this check and re-issued a second check.
  
  The second check was issued on Jul 10, 2023.  They cashed this check on July 14, 2023.
  
  I completely understand her frustration.  But at this time, it is the bank who needs to remove the notices to her credit. Westside Hyundai has provided receipt of payoff sent on two separate occasions. Extra fees and balances from the lapse, need to be addressed with ********* ***** ****** ***** as they signed for the initial payoff. 
  
  Westside Hyundai would be more than happy to provide Miss ******** with all receipts indicating that Community First signed for the original payoff to provide to Community First so she can get these negative remarks removed from her credit. 

• Initial Complaint

  06/22/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On June 10, my wife took our vehicle in for a routine oil change. When she left and reached the bridge she had to pull over because the hood was rattling badly and noticed the hood was not closed so she just slammed it shut. Thinking nothing of it throughout the week she said it's been running funny. On the 19th all of the check engine lights etc. went off so she took it to auto zone and they lifted the hood noticing the oil cap was off and oil was everywhere. There were 2 screwdrivers left under the hood and the employee checked for oil which it was bone dry. She works 45 miles from home so was stranded. We called Hyundai countless times and no answer so I drove up there because I was close to get help for their mistake. The service manager offered no help and continuously kept accusing us of removing the oil cap. I assured her there is no reason for us to go under the hood and plus there are 2 of their tools still under the hood. She only wanted confrontation because she kept repeating that it must've been us. So after receiving no help my wife bought $35 of oil to get her back to work then paid $45 for an uber home. I received a call saying they'll tow it and the manager gave me her number to reach her because their phones weren't working. So I texted her the address then sent her a picture of the tools and asked if the mechanic recognizes them, then she blocked me immediately and told her coworkers that it was because I was rude. I have been told about 10 times I'll be getting a call from the General Manager but still haven't. So after they received it, I made them aware I was concerned about the motor because the oil ran dry. They cleaned it and refilled the oil with no apology whatsoever and treating me like I did something wrong to them. So now the same day from picking it up my wife is at work and all the engine lights are back on and the serpentine belt is completely off and had to uber again for $45. They ruined my car and killed my engine.

  

  Business response

  07/06/2023

  When the customers notified Westside Hyundai that the oil was leaking, we immediately had the vehicle towed in. When the vehicle was completed, we had the vehicle detailed and ready for delivery. When the customers picked up, they drove back to St. Augustine to go to work. They called us because the serpentine belt had come off from the detail department cleaning the excess oil in the engine cabin and the heat shield attached to the hood was missing clips and hanging down. These items would not have been obstructed while we worked on the car, this happened during the detail. At this point, the customers called the General Manager's cell phone. And because of the previous experience, we had the vehicle towed back in and we replaced the serpentine belt and put new clips to re-attach the heat shield. At this point, the vehicle was inspected to ensure that the cylinders did not swell and cause damage to the engine, the oil was replaced and properly completed, the heat shield was re-attached and the serpentine belt was replaced. The vehicle was returned back to the customers' home and completed. 

  Customer response

  07/12/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

   Complaint: ********

  I am rejecting this response because:

   

  When I showed up to the dealership because they were not answering. Their service manager was extremely uncooperative and nothing was immediate, infact she told me the only thing they can do is look at it once I, me personally pay for the tow. She didn't offer to tow the vehicle until after I had already left once she called me. I texted the address and the pictures then she blocked me immediately. After being told countless times for several days the GM was gonna call me, I tried for the last time and he finally wasn't too busy to pick up. He told me that he will get a 3rd party diagnosis because he knew I couldn't trust them anymore, this now being the 4th issue in a row with them. 1st they sold me the vehicle with 3 nails in 1 tire and before driving off they said they'd get me a new one when I come back. Then turned around and said I put the nails there and tried to make me pay for it. 2nd, my brakes went bad after a month and they claim their vehicles are inspected with no issues. 3rd they left the oil cap off and left tools under the hood and the service manager kept persistently saying it must have been me to leave it off after taking it in for an oil change, and 4th being the serpentine belt after driving it less than an hour. They are rude, sloppy, and dismissive on their lack of prestige. So at this point I still have not gotten a diagnosis from the 3rd party let alone a call or email. They literally just dropped the vehicle off at my house without saying ANYTHING to me! The guy who dropped it off said he has no idea what's going on, he was just told to drop and go. Anyone who knows anything about cars knows that if a vehicle EVER runs out of oil there WILL be costly issues to occur in the future. Everyone at the dealership knows this and agreed as well. I will need at the very least an extended warranty on my vehicle and the reimbursement of the $400 they made me spend on ***** for work because they refused to loan us/test drive one of the 1,000 cars in the lot. As well as the $35 for the oil we had to buy so it wouldn't stay bone dry. Ofcourse I will need the diagnosis report I was promised too(that's just bad business trying to hide that from me.) 

  Regards,

  ******* ******

  

  Business response

  07/19/2023

   

  Thank you for the response, although I understand your frustration- we have agreed to reimburse the ***** upon receipt of the trips. When the repairs were completed, the customer requested their vehicle back immediately as they needed it. This did not allow us the time to have it inspected by a third party, it was inspected twice by our factory trained technicians. If the guest is willing to drop the vehicle of to have a third party inspection done, we are more than willing and happy to have this completed. The customer does work in St. Augustine and we can schedule this with **** ********* Chevrolet in St. Augustine to verify that there was no engine damage. When Westside Hyundai inspected the vehicle, there was no swelling of the cylinder walls, this being an indication that there was no consequential damage of the oil leaking. As far as the tire with 3 nails, this was not brought up to me and the vehicle was purchased May 24, 2022. This has been over a year since purchase, service records indicate that the guest purchased on 5/24/2022, on 6/1/2022- a week after the guest purchased, Westside Hyundai replaced the tire out of goodwill. During the Used Vehicle Inspection before purchase, the dealer does inspect tires and it was not noted that there were nails in the tire. Even so, we replaced the tire out of goodwill. If the guest wants to schedule a time for **** ******* Chevrolet to inspect the vehicle to confirm Westside Hyundais diagnosis, we are glad to arrange a time and date. For the reimbursements for the Ubers, please email all receipts to ******************************* - as agreed. 

   

  Thank you,

  *****

• Initial Complaint

  06/05/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  On3/13/23I had my vehicle towed to Westside Hyundai for a vehicle diagnostics test. My vehicle wouldn’t start.The Servicemen at Hyundai contacted me withquestions regarding my vehicle. After me and the associate spoken, he said that he will update me in 1-4days. The associate didn’t reach out to me or have an update for my vehicle until 3/21/23 .The associate stated that my vehicle needed A fuel pump, and he would text me the inspection report. After reading the report, I agreed for them to move forward with fixing my vehicle. The associate called me a few days later, explaining that this part they ordered for my vehicle started the vehicle but wouldn’t stay on.The repair was unsuccessful they Diagnose my vehicle. He stated that they didn’t know what was wrong with my car. I called dealership several weeks requesting an update on what’s the issue.He stated that they didn’t know what was the issue.No one had an answer. I also text the associate asking for updates.This was 4/4/23he never responded. After countless times, callingHyundai, I asked to speak with the service manager they assured me that the service manager would reach out they never did. The associate then reached out to Apologize about the miscommunication. He then stated that they needed to put my car on electrical test which was Around $700. They needed to do this test to find out the problem .I never agreed.I told him to hold off. Two days later, he emailed me stating he found out the issue with my car. I made the remark you found out the issue with my car without charging me 700 extra dollars. He agreed so I stated you were going to charge me 700 extra dollars for nothing. He agree. By this time, I contacted Hyundai Corporate and I told the associate know that I was working with corporate. Since that time up until now, corporate has not been able to get in contact with the dealership.They won’t answer Hyundai case manager phone calls. I been reaching out to corporate countless times on updates it’s been hard to receive updates from them. Westside Hyundai still has my vehicle.

  

  Business response

  06/20/2023

  THE CAR WOULD NOT START DUE TO THE FUEL PUMP AFTER REPLACEMENT. **** CALLED THE CUSTOMER TO FIND OUT IF ANY OTHER WORK WAS DONE ON HER CAR AND FOUND OUT THAT SOMEONE HAD REMOVED THE STRUT MOUNTS AND FOUND THAT THE CAR HARNESS WAS PINCHED. AT THIS TIME ******* (TECHNICIAN) IS STATING THAT WE NEED TO REPLACE THE ELECTRONIC THROTTLE ACTUATOR AS THERE IS A OPEN SHORT THAT WAS CAUSED BY THE HARNESS BEING PINCHED. THE CUSTOMER HAD THIS COMMUNICATION ABOUT THEIR PREVIOUS REPAIRS. 

  Customer response

  06/21/2023

   

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I agreed to pay only for the fuel pump. The manager jack reached out to me on Friday we discussed this that was the agreement. However that following Monday ****** from Hyundai corporate office Also reached out to get some information from me. ****** ask did the dealership tell me was my car under warranty if so the it would be covered.He told me he would reach out to the dealership to find out. And Hyundai corporate would compensate me up to $60 a day if its was under warranty. He has not called me back yet with that answer.

  Regards,

  ***** *********

   

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩