ComplaintsforHodges Mazda

• Initial Complaint

  06/27/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Had My car a ********** serviced for warranty issue of a loud noise coming from rear of the car on May16,2023 invoice ******. The service tech and Service adviser decided the Differental needed to be replaced.We made an appointment for June 23 2023 to have it replaced ,as of this date June 27 nothing has been done on obtaining the part .we feel we are getting the runaround of resolving the warranty problem.This car has under 800 miles spent more day park on the lot than driving it . The Car was purchase March30 2023 from this Dealership

  Business response

  07/11/2023

  ******* ******** vehicle is in our service department now being fixed.

  Customer response

  07/13/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me, also in hindsight if I knew about the slow response to this major repair to this car and having this defect I would have never purchase any car from this Dealership

  Regards,

  ******* ********

   

• Initial Complaint

  02/13/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I had fuel pump service done around 12/22/22 only to have it break down leaking gas days later, leaving me stuck out of town over the holidays resulting in missed. It came to my attention that some of the parts I purchased from your service department had not been installed after a separate Mazda dealer in ********* ** (******** ***** *****) looked at the vehicle around 12/29/22 and sent me videos showing that some of the smaller parts I payed for had not actually been replaced. These parts include the ************ *********** *** *** *********** grommets. Had the installation been done correctly without damage in the first place I would have never known there was parts I paid for that were not installed. This leaves me with a lot of distrust in your service department. I also did not authorize a ****** battery to be installed in my fob, however I was charged for that without my consent to that service. The service manager at your dealership, should already have the videos from Boniface Hiers Mazda as well as the service invoice from them which shows which old parts were replaced by Boniface and not replaced by your service department. After being told I would receive a refund for those small parts by the service manager throughout late jan and early feb, it ended up not being true. After being told to wait and having the date of the refund continually pushed back as of 2/8/23 I was told I would no longer be receiving anything. I’m just looking for some of the labor back (as a portion of it was not done/poorly done) and the money for those small parts that were not initially put in the vehicle, as well as the $5 ****** battery I didn’t ask to be replaced. I understand that you payed ******** mazda to replace them, however had the installation not been poorly done I would have never known the parts were not replaced and it’s because of those business practices that I just want that small portion of my total bill back. Thank you

  Business response

  03/14/2023

  Customer was reimbursed for the unused parts and given a free oil change.

• Initial Complaint

  06/15/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Purchased a used car from Hodges Mazda back on March 5, 2022. After going through the entire purchasing process, signing everything and paying, we were informed that they were still waiting on the title to be sent. Today is June 14, 2022 and there is still no title for the vehicle and we are unable to register the vehicle, the temporary tag has long since expired so essentially we have a vehicle we can't drive, can't register, and no title. We have called several times over the past few months and even went in person to try and find out what the problem is and get a resolution, only to be told they're working on it and are waiting on the out of state title to be sent. Nothing has been done and it has been over 3 months since purchasing the car. Had we known initially that they didn't have the title in hand we never, ever would have purchased the car. We have not been updated in over a month and there doesn't seem to be any resolution in sight, no accountability, or care. Absolutely ridiculous way to do business for a car dealership.

  Customer response

  06/22/2022

  This complaint has been resolved, thank you for your help!

• Initial Complaint

  04/18/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Late last year I refinanced my 2018 Mazda 3 with Vystar. The advised that monies for gap coverage would be returned to me by mail. ***** ******** from Hodges Mazda advised it would take 4 to 6 weeks for them to issue me a gap reimbursement check. It has been now 9 months. Below is the timeline. Dec 2, 2021, 9:56 AM ***** ******** emails me the gap cancellation form for reimbursement he advised - Complete and return please. January 7, 2022 - I emailed - I turned in the Gap cancellation form when you were off but still no check? January 7, 2022 - ***** ******** replies via email - Refund will take about 4-6 weeks. You do not need to do anything further March 24, 2022 9:43 PM - It has been more than 4-6 weeks and still no gap cancellation check. Mar 25, 2022 at 10:17 AM ***** ******** advised - I emailed the cancellation department and will get back to you. Mar 25, 2022, 9:21 PM Thanks!

  Business response

  05/04/2022

  the customers bank, Vystar, was holding the refund on his GAP policy but has recently returned it to the customer, so, everything is handled.

• Initial Complaint

  05/28/2021

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  see Attached document

  Business response

  05/28/2021

  Hodges Mazda is paying for the tow bill to get the vehicle to our shop and is not charging a diagnostic fee.

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