ComplaintsforAutoNation Ford Orange Park

• Initial Complaint

  04/02/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Rv towed there, they said they could do the repairs.told them we are from out of town and needed it to be fixed ASAP. After a few weeks they told us they ordered the parts and it would be done in a week. The next 5 weeks we were told each week it would be fixed the next week . So we stayed,now we cant get in touch with the manager and have been hung up on by the person we were talking to,l know it would be a big job but we were told it would be done. It shouldnt take this long and know one will tell ** what going on,the cost of staying in ******* is getting out of control,we only stayed because we were told it would get fixed. We are seniors and feel we are not being treated with any compassion.

  Customer response

  04/02/2024

  Service problems, no communication 

  no answer 

  Customer response

  04/02/2024

  Service problems, no communication 

  no answer 

  Business response

  04/04/2024

  ************,

  Apologize for the delay on your RV.   As discussed at check in there is a back log of vehicles to be worked on.  At the time we were not taking any more RV's, however with your situation wanted to accommodate.   The advisor was told you were going to return home to ** and would return when completed.   You decided to stay in hopes for it to be completed quickly, however, due to shop load and Special tool fabrication it took longer than expected. 
  
  The service advisor updated you on Monday and Service director spoke to you Tuesday afternoon. We anticipate getting this vehicle completed on 4/5 and returned on 4/6 (is the estimated ETA).
  

  Sorry about the delay again and appreciate your patience.

  If you need anything, feel free to reach out to ******* the service director or myself.

  Thanks,

  Todd 

  
  

• Initial Complaint

  02/16/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a vehicle from this dealership on October 12, 2023. It was a Corvette. It is a used vehicle. Due to the type of vehicle that it is I did not drive it every day. I drove it for a total of three times. Last week I noticed it seemed to have some engine issues. I took it back over to them and they advise me that the transmission is completely gone and it needs a brand new one. I advise them that Id only driven the vehicle three times since I took it off their lot and they basically told me thats not their problem. I purchased many vehicles from this dealership and had no problems at all. I am a retired, law-enforcement officer for the ******************** . I am elderly. And they seem to be taking advantage of me. I would like them to take this seriously and know that this is something that they sold me that was damaged. I would like them to repair the transmission. I paid cash for this vehicle and that is way too much to have a vehicle I cant even drive now. And to be treated as rudely as I have been with them is unprofessional.

  Business response

  02/16/2024

  **************,

  I am sorry to hear the vehicle you purchased in early October 2023 needs a repair.   After speaking with you I did verify that the vehicle you purchased has over 600 more miles than at time of delivery.   I did call the dealer that you have reviewing it and was told the repair could have happened anytime.   If you needed a transmission, you would have known right away versus over 4 months later.    At time of delivery, you were offered as an option to purchase an extended service agreement and chose not to.   This would be a different discussion if you would have purchased the optional service agreement.   Any repair on a pre-owned vehicle after this amount of time would be customer pay.

  Unfortunately, vehicles do need maintenance and repairs at times, and this is the case. 

  Thank you,

  *******************;

   

• Initial Complaint

  09/26/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Terrible, kept my truck421 days. Wanted paid in full on my 9/25/23 visit to get my truck. I've been told ever lie under the sun. Told I would get consideration. Even stole my ***. Liars, Liars, Liars.

  Business response

  09/26/2023

  *** ******** your 2013 F-150 was towed in and was inoperable as we've discussed.    The master technician and ASM throughout the service have explained the delays due to obsolete parts and diagnosis of what damage your previous technician did on the vehicle.   It was found with the wiring harness melted onto the manifold.   This burnt out the ECM amongst other problems arose.    During the entire time you've been in contact with ***** and several weeks passed before you gave approval on various work.   

  Up until yesterday no one was aware of some *** left in your vehicle and you stated ** ***** ** ****** (as you stated in your email yesterday).   Very dangerous to leave that in a vehicle and we would have notified you right away.  File a police report.   

  As discussed, the truck is ready for pick up.   Let us know when you'd like to pick up and will discuss the repair order including costs.

  Apologize for the delay. Keep in mind the condition and the damages that were incurred by whomever installed your engine.   

  **** ***** 

  Customer response

  09/27/2023

  430 days you have had my truck. Always trying to blame soneone else. Also, I have a master mechanic with their certification. 430 days and counting you have had my truck. Time after time "I was told your in line or others are in front of you". My *** was stolen and I informed the police and filed the paperwork (in side job), $2,500.00. You have the only key for 430 days. I need that as a credit to my bill and a credit for keeping my truck for 430 days. I owe you nothing. Please deliver my truck full tank of gas. 

  Have a nice day

  Regards: **** ********

  Customer response

  09/27/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

   Complaint: ********

  I am rejecting this response because: 430 days you have had my truck. Always trying to blame soneone else. Also, I have a master mechanic with their certification. 430 days and counting you have had my truck. Time after time "I was told your in line or others are in front of you". My *** was stolen and I informed the police and filed the paperwork (in side job), $2,500.00. You have the only key for 430 days. I need that as a credit to my bill and a credit for keeping my truck for 430 days. I owe you nothing. Please deliver my truck full tank of gas. 

  Have a nice day

  Regards: **** ********

  Regards,

  **** ********

  Business response

  09/27/2023

  *** ********,

  Your truck has been ready since September 5th.   It took you over 2 months to give an approval on some of the work that was needed.   No blame the reality is the wiring harness came in completely burnt up, so it's safe to say whomever you had install the engine caused the issues.

  Let me know when you want to pick it up and I'll be happy to sit with you and discuss.   Until then for safety sake I encourage you to file a police report if you had a *** stolen.   

  Thank you and would like to resolve when you are ready.

   

  **** 

  Customer response

  10/04/2023

  Seems you’ve had my truck 430 days. I was told a month I would have it back. Seems you missed that date. My *** has been stolen while my truck was in your shop. Inside job 50 is in agreement. Report filed with 50. I’ll need an allowance toward my invoice. I’ve ask for a copy but has fallen on draft ears. I’m a steel contractor help is hard to find and retain. I do work with military bases: ***** **** ****** ******. Just completed my annual *** ********** check. I reported my *** being stolen while @your business. Make me an offer that includes the *** value. Have a nice day.

  Business response

  10/04/2023

  *** ******** an email was sent with the billing.   As stated earlier the vehicle is ready for pickup.   

  Thanks, 

  **** 

• Initial Complaint

  08/29/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We have a safety recall on our motorhome (***** ****** ******) where the rear stabilizer bar attachment brackets may break and separate from the vehicle during usage creating a danger to others on the road as well as whoever is in the RV. After repeated attempts thru **** ************ and online searches, I was finally able to find the 1 ford dealership in/near ************ able to work on RVs. i made an online appt last week for today at 1pm, appointment was confirmed in writing. I called yesterday, appointment was reconfirmed, then I got a phone call that said they cant get us in until 2024...they are booked out. This morning at 11am, I got an email and ph call formally canceliing the appointment. We have a SAFETY recall, this vehicle is dangerous to drive, I made an appointment and they confirmed the appointment. They should have kept the appointment. The dealership should make this ford vehicle safe to drive, period. They should find a way to squeeze us in to fix a problem with their product that makes it unsafe to use. It is not good enough to just say sorry, we're just too busy. They product we sold you cant be used and we're too busy to fix it.

  Business response

  08/29/2023

  *******,   

  Apologize for any inconvenience.   As you stated 1 Ford store in ************.   Several Ford stores in the area will not or have chosen not to work on RV's.    This has created a capacity issue here, so our only option was to stop all RV appointments through December. Service advisor ***** here realized an appointment was made for your motorhome in error.   He politely called you and left voicemail explaining the situation. We will be happy to set an appointment for you in December.   Your other option is to call the original place you purchased it from and ask them for other facilities to work on it.    

  Customer response

  09/05/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

   Complaint: ********

  I am rejecting this response because the dealership's online scheduling system allowed me to make an appointment and sent me an appointment confirmation. I further confirmed the appointment by via phone. In addition, this is a safety recall and we are unable to use the ford vehicle until the safety issue is corrected. It is unacceptable that the local dealership that works on motorhomes expects us to not use our RV for months. The dealership should have honored the appointment that was given to us and since that has passed, they should find a way to squeeze us in, in the next to resolve the safety issue which appears to be a relatively quick fix. I agree that that both the customer service person I spoke with to confirm the appointment and the call back I received from the service manager were handled politely, however, that does not resolve our problem. 

  Regards,

  ******* *******

  Business response

  09/22/2023

  This complaint is currently under investigation. We will need additional time to provide an update regarding this matter.

  Thank you. 

  Customer response

  09/23/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

   Complaint: ********

  I am rejecting this response because basically it is too late. We have been trying to get an appointment for a couple of months now and finally had to pay over $400 to have the motor home towed out of town to have it repaired so that it could be used. There is nothing forther the dealership can do to resolve short if reimbursing us $418 for the towing charge (that was the additional charge with *** ** *** that distance). If they do that, I will update the complaint as resolved. 

  Regards,

  ******* *******

  Business response

  09/25/2023

  ********

  This was a capacity issue here that we could not accommodate the time frame you requested to do the recall.   On your recall letter you listed other Ford dealers that did not perform the recall as well.     

  I apologize that the RV place you purchased it and dealers in this area including us were not able to perform the recall right away.    I'm sorry you were inconvenienced and hope in the future you consider us.   

  Thank You,

  ****

• Initial Complaint

  05/26/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Date service was done at orange park ford in February of 2022 Had timing chain and a lot of other motor work done to the truck by ******* dealer Truck failed timing due to bad workmanship on the installers end had to much rtv sealant around timing chain cover and caused the timing to fail less than 1 year later Talked to ford and they said the 2 dealerships have to work out a payment for the reaiprs that we’re done February of 2022 less than 10,000 miles and ford has 2 year warranty on any parts they replaced for parts and labor I shouldn’t have to pay a dollar for this repair since it was due to bad workmanship

  Business response

  05/27/2023

  We agree that this should be repaired under warranty.   If it was workmanship the vehicle would not have gone 10k plus miles.    We have attempted to call the service director at the other dealer; however, the mailbox is full.  Feel free to contact us Tuesday afternoon (Monday Memorial Day closed) and will update.    *** *** **** ******* ***** Service Director.   

  Customer response

  05/30/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

   Complaint: ********

  I am rejecting this response because: it doesn’t resolve my solution they told me they don’t want to move forward because they said the dealer that the truck is at what they were told isn’t addding up and that it should just be warranty out but the current dealer  regardless who’s fault it is at this point is beyond the matter I need my truck being worked and and fixed in a timely manner 

  Regards,

  ****** *****

  Business response

  06/06/2023

  The customer has been contacted and advised that their next step should be to contact Ford directly. Unfortunately, we can no longer assist with this concern as we have already communicated with the dealership involved to advise that there were no engine codes to indicate faulty workmanship. It has also been noted that the vehicle would not be able to travel 10,0000 miles after repairs in that scenario.
  
  Thank you.

• Initial Complaint

  05/18/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My ** yo *** & I purchased a 2015 Hyundai ***ata from the dealership on Tuesday, 4/4. The car was specifically for my *** to be able to start building his credit. We also purchased the car due to my *** was in a car accident a month prior & his vehicle was totaled. ***** test drive the car with his brother in law on Sunday, 4/2. Everything seemed fine. We understand we purchase the car AS IS & we did not purchase the warranty due to purchasing the car in good faith everything was fine. Plus, we have a family mechanic. On Wednesday, May I0, the car started acting up while ***** was driving locally. He pulled over & the first thing he checked was the oil which the dipstick was dry. He stopped by the nearest auto part store & bought 5 quarts of oil to put in the car to help him get home. The car was making a knocking noise & the oil light never came on in the vehicle. I immediately contacted **** ******* via text, who we purchased the car from. He called me & said he would have to get in contact with his manager to inquire what they could do. They advised to bring the car in & they would run a diagnostic test on it. The test determined the vehicle is going to need a brand new motor. They are not willing to fix their mistake of selling a car with no oil. Oil does not dissolve/evaporate in 35 days. There was no oil in our driveway. There was no oil all over the engine. The car never smoked if there was an internal leak where the oil would have burned. There was never an indication that there was an oil problem with the car.

  Business response

  05/19/2023

  *******, 

  This is a follow up to our conversation this morning.   I am sorry that the Hyundai you purchased on April 4th has broken down.    The vehicle was sold As-Is no warranty and at delivery, you were offered an extended service agreement that would have most likely covered the repairs needed.    Since the delivery the vehicle has been driven **** ******    Prior to delivery, the vehicle did go through a used vehicle inspection including an oil/ filter change.   I did have the service team here inspect your vehicle at no charge to you (customer goodwill).    After researching we found that this make/model year has a technical service bulletin from Hyundai (*** * *** *******) that discusses engine oil consumption.   

  As a gesture of goodwill on the AS-IS vehicle you purchased the dealership will contribute to the cost for you (work done here) to put a rebuilt motor on the vehicle with a warranty.   Your cost would be $3976.   Thanks, and if you have any questions, please feel free to reach out to ***** or myself.    ****

   

   

   

  Customer response

  05/19/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

   Complaint: ********

  I am rejecting this response because: We already put $4000 down on a used vehicle and we are expected to pay another $4000 when Hyundai offered a brand new motor with a three-year warranty for less than what AutoNation is offering.  If AutoNation is willing to pay what they offered of $3000 towards THEIR rebuilt motor, then we will take the car to Hyundai and they can make the check out to Hyundai.  We will take care of the rest. 
  
  
  Regards,
  

  ******* *********

  Business response

  05/22/2023

  ********

  As a gesture of goodwill on the AS-IS vehicle you purchased the dealership will contribute to the cost for you (work must be done here) to put a rebuilt motor on the vehicle with a warranty.   Your cost would be $3976.   If you have a better viable option, I understand.

  Thank You,

  ****

   

• Initial Complaint

  05/11/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  I have an on going problem with dealership that isn't yet solved as of 05/10/2023. the facts: - They ******** ** because I'm * ********* (******) to tricked me into unwanted services assuming that I don't understand ******* very well and added about $10,000 extra to the cost of the vehicle. They also use my Social Security Number WITHOUT my consent and run it multiple times. - The way they operate is they get the deal agreed on paper between you and the sales person and sales manager THEN when in front of the finance person everything change. In my case what they made sure that there were no time and a lot of paperwork and confusion so they can add 9 months to the loan length so they could hide the extra $10,000 on top of the agreed deal. They also violate the agreement they have with **** ** ******* by not respecting the *** letter of approval and running my Social Security number with other lenders WITHOUT my consent in order for them to get potential extra commissions.

  Business response

  05/11/2023

  *** **** you signed a credit application, so it could be submitted to a bank.   ****** said she spoke to you in regard to this, and you were seeking a better interest rate.   This was sent to * **** **********.   
  
  The finance manager worked with you and presented a menu of options/two terms.   You selected/signed for the products and took delivery of the vehicle.   You decided that you did not want some of the options, so we sent you electronically new documents (to date we’ve not received them back).   Send back signed the changes that you said you wanted.   If you can’t electronically, let us know.     Currently it is set up with the products.   If you don't want them send the other paperwork back.   

  The ultimate goal here is to give you a 5 star/excellent experience and to help ensure that happens, please let me know how you would like to proceed.

  
  Thank You and feel free to reach out on my cell below if you have any questions.   
  
  
  **** 
  

  
  

  Business response

  05/16/2023

  We have since communicated with the customer and provided him with an additional incentive. We have addressed these concerns.
  
  Thank you.

  Customer response

  05/18/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

  Regards,

  **** ********

   

• Initial Complaint

  05/02/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  About a month ago at the beginning of March 2023 I went to the ******* dealership with my check engine light on and the service repair tech stated that ******* is having several issues with engines not being properly designed so that is causing coolant to leak into my engine and ******* refuses to acknowledge the issue with my car and is not willing to repair it when my car only has 40,000 miles. The company should be held liable in repairing the issue especially given that my car only has 40,000 miles.

  Business response

  05/02/2023

  ***.  ******,

  You came in on 4/27/2023 with your vehicle having a check engine light on. Our ******* service advisor explained that the services that you requested would not solve the check engine light issue.  Instead of charging you for unnecessary services he mentioned that the light on could be due to possible coolant intrusion into the engine and recommended not to do the services requested.   Recommended further diagnosis before spending money on the other services.   

  Unfortunately, your powertrain warranty expired over a year ago and is not covered by any other ******* Warranty at this time.

  We would be glad to assist you in contacting ******* on their behalf to ask for financial assistance for the repair but will have to a complete a formal diagnosis on the vehicle for the check engine light. If you'd like to proceed, please do not hesitate in setting an appointment.   

  Thank You,

  **** 

  
  

  Customer response

  05/03/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

  Regards,

  **** ******

   

• Initial Complaint

  04/19/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On February 28, 2023 I brought in my husbands 2004 Mercury Marauder to get recall 15S39- Headlights inoperative fixed on the car. When I originally dropped the car off my windows worked and my headlights were working. When i picked the car up, I noticed that my passenger side head light no longer worked and my driver side window was jammed into the window seal and is now inoperative. I was informed that I could pay a $260.00 diagnostics fee to see why the headlight was no longer working however I declined. I was contacted by ******* in service and was informed that the window was never rolled down and they were not responsible for the damages to the window. I then contacted **** ***** the General Manager of Auto Nation OP and we discussed via a phone call that the window was going to be fixed, but then it turned into I had to pay to get the window fixed, once I declined and informed *** ***** that I was not paying for the damages he stated he would waive the diagnostics fee and in return I was to pay for the parts. I reached out again to *** ***** informing him that my husband is deployed and that he noted I needed to request an explanation on why the LCM in his car was not replaced, rather the LCM wiring harness was. *** ***** and Mr. ******* got on a phone call with me to inform me that the Mandated Recall letter that states "On your vehicle, it is possible that the Lighting Control Module (LCM) that supplies power to the headlights will fail" is no longer valid and per **** "U have aftermarket headlamps. The recall was done. There's nothing more we can fo on the headlights". However, the aftermarket headlights were in my car when the "recall" was completed February 28, 2023. All I am asking is that my mandated recall be completed, and that my window is fix at no cost. I would ask for a loaner car while the repairs are being done as this is my only car.

  Business response

  04/19/2023

  Hello **** *****,

  We strive to give a 5 Star experience and I apologize that you believe we fell short here.   When you brought your 2004 Mercury Marauder for service, we performed the LCM bypass module kit (Recall:  ******).  You were informed that you have aftermarket LED headlamps, and the recall will not fix the intermittent issue.   You were given the Ford customer service number and they confirmed that the recall was performed, and no further action can be completed.  Additionally, we did an oil change/ tire rotation when you were here.   Afterwards you stated her passenger window didn’t work.   The oil change and tire rotation that was completed here would not have affected the window not working, however I was willing to good will the diagnostic.  Any expense after would be customer pay.   

  If I can assist further, please feel free to reach out.   

  
  Thank You,    
  
  **** 
  

  
  

  Customer response

  04/27/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

   Complaint: ********

  I am rejecting this response because:

  Good afternoon, 
  
  i am rejecting this response because the issues need to be fixed, my driver side window that was broken by Auto Nation Ford and my LCM needs to be replaced. Until then I will continue to reject this BBB report
  
  Please note that per the documents I attached here and on the previous emails, that the recall is/was for ***** which per Ford is for the LCM not the wiring harness. 
  
  
  I am not sure why we’re going back and forth regarding this, as I’ve caught a **** ***** in multiple lies and he has since admitted to them. What am I able to do to get my driver side window fixed as I was informed prior would be fixed, and get my LCM replaced on my car. 
  
  
  Also might I note, the LCM wiring harness is under the steering wheel connected to the LCM which is also located under the steering wheel. Also the Driver door is to be opened in order to pop the hood, however the hood shouldn’t have been popped as the work should have been completed under the steering wheel column. 
  

  Regards,

  ******* *****

  Business response

  05/02/2023

  The recall that was completed was for your wiring harness, which is located underneath the hood as discussed.  This would not affect the driver's side window.  Anything else needed feel free to reach out to me, or Ford's customer service number is: ***** *********    Thank You, ****    

• Initial Complaint

  03/09/2023

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  This happens feb/27/2023 The ford dealership, refused to help me with my Ford F150 2019 for oil leak when still under warranty by the time the I reported the issue! They treat me really unjust and racist. Today is March/8/2023 and they still not touched the Ford F150 to fixed it and I still have no response from them! I wish bbb can go through the files from autonation ford orange park so you guys can see how unfair they been doing to me! I’m being trying over 9 months telling them about the problem and nothing happens! Please I apologize for my English writing! I can explain way better and more details in Spanish if someone can contact me! I feel my hands are tied up with this situation, please help me! The pic below showed mechanic work that was done by them that is causing the oil leak! And many other proof that I have!!

  Business response

  03/10/2023

  Mr. ****,

  I apologize for any miscommunication and did review your concerns with the team.   I researched your concern about oil consumption of your 2019 F-150.    You originally purchased the vehicle pre-owned from the Acura store in 2022.   Shortly after you came here and said that the truck was consuming oil (May2022 with 58k miles).   Per Ford's policy we performed a TSB (Technical service bulletin), replaced oil dipstick and reprogrammed the computer.    November 2022 with 65K miles you returned. You drove 6,713 miles and said you put 2 quarts of oil in the vehicle.    This is within Ford's specification for oil consumption.  This shows that your vehicle is operating to Ford's specifications.   You recently returned (69K miles) with the same concern for oil consumption.   The technician found a new oil leak at the front engine cover.    Per your request we reached out to Ford to see if they would be willing to offer assistance.   Ford declined to offer assistance for the repair.   The service director here offered you a 10% discount on the repair.   You declined the offer.    The vehicle is presently in your possession.    You can reach out to Ford directly to see if they will offer to assist.   The number is **************. 

  Thank You,

  **** ****i 

   

  Customer response

  03/18/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

   Complaint: ********

  I am rejecting this response because:

  Regards,

  **** ****

       What they said is totally a lied. I have proof! The two quarters they give it to me because they was busy and I have a trip to Orlando! I have pictures when they give me the 2 quarter and I have to put it on my truck by my self! They did everything by knowledge that I was going to run out of my power train warranty so I have to pay for the oil leak!! If my truck have a leak why they replace the oil stick? Please! That truck was in the shop from 47,000 mile with the same problem! I have proof of everything that I’m saying!

  Business response

  03/20/2023

  Per Ford the oil stick was replaced.   Reviewed the records and the technician followed the procedures from Ford.   Customer has the option of reaching out to Ford to see if they can assist with some goodwill on the repair.   .  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩