Share
Business ProfileforNationwide Parts Distributors, Inc.
Current Alerts For This Business
BBB files show a pattern of failure to eliminate the basic cause of consumer complaints.
Specifically, BBB files indicate Nationwide Parts Distributors, Inc has a pattern of disputes where consumers are alleging that they are told their part can be fixed for a set amount of money, part is sent to the company and after diagnostics the consumer is told that it can’t be fixed but for an additional amount of money they can send a new part. In some cases, consumers are alleging that they are receiving their part back as a new part. Consumers are also alleging difficulty getting in touch with anyone. Customers allege they return parts and are only getting a partial refund, they are told by the company to reference the order details that states no refunds, some consumers report not getting this information until after their cards are charged.
On February 11, 2021, BBB sent correspondence to Nationwide Parts Distributors, Inc requesting their voluntary cooperation in providing BBB the steps it will implement to eliminate the pattern of customer complaints.
Business reply:
Shoppers: Customer Service Associates are available at 904-886-9991 ext 0, or [email protected]
We process thousands of orders and understand that any dissatisfied customer is not acceptable. When you call for a quote or submit a request for quote online, you will receive information on our services and products. We offer diagnostic and repair services as well as remanufactured control modules. Please choose which option works best for you.
As written on our website, not all control modules can be repaired. If it is determined by a technician that a control module is not repairable, we may offer a remanufactured replacement module and will roll the cost of the repair service towards the replacement. There is no obligation to purchase.
Diagnostic evaluation service is a non-refundable service.
Thank-You.
At-a-glance
Customer Complaints
134 complaints closed in last 3 years
31 complaints closed in last 12 months
Customer Reviews are not used in the calculation of BBB Rating
Related Categories
Business Details
- Location of This Business
- 3911 St. Johns Bluff Rd S Suite 11, Jacksonville, FL 32224
- BBB File Opened:
- 4/2/2002
- Years in Business:
- 22
- Business Started:
- 12/1/2001
- Business Started Locally:
- 12/1/2001
- Business Incorporated:
- 3/12/2009
- Accredited Since:
- 3/15/2016
- Licensing Information:
- This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.BBB records show a license number of 181947 for this business, issued by City of Jacksonville. The expiration date of this license is 9/30/2024.
These agencies may include:
City of Jacksonville
117 W. Duval St.
Jacksonville FL 32202
- Type of Entity:
- Corporation
- Alternate Business Name
- AES Modules
- Module Experts
- Diesel Experts
- Business Management
- Mr. Lonnie Margol, CEO
- Mr. Darrell Kaye, Customer Relations Manager
- Contact Information
Principal
- Mr. Lonnie Margol, CEO
- Additional Contact Information
Fax Numbers
- (904) 680-5019Primary Fax
Phone Numbers
- (888) 593-2262Other Phone
- (904) 990-4965Other Phone
Website Addresses
- (904) 680-5019
Customer Complaints
134 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintMost Recent Customer Complaint
02/23/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Customer Reviews
98 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Bryan S
03/26/2024
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business.