Business ProfileforJacksonville Electric Authority

I’d like to file a complaint regarding JEA and the issue of price gauging and deposit. I’m ******* ***** & My account ********** has been with JEA over 5 plus years since 2019, over time my credit score has risen drastically over 180 points. I currently suffer from long haul Covid complications- damage of kidneys & liver which results in numerous hospitalizations, which I made them aware, due to being a victim of fraud- I lock my accounts/block transactions while I’m hospitalized. Feb 5 2024 made a payment, got ill due to COVID complications ended up in the hospital 6 days, when I was admitted of course I locked my account- I was unaware JEA had yet to run their payment as they didn’t process it same day - so as a result it was erroneously returned, which is not my fault. I got out the hospital, called jea- immediately made payment, asked for a supervisor as the amount due was completely different by $140, I was told my payment arrangements cancelled and id have to pay both balances- paid past due , sup never came online, rep states they can extend the other bal due for 2 weeks, I demanded issue be escalated as I got an email notice of a jea deposit increase of $559 being added to my account! I’ve had this account more than 5 years - how are you retroactively adding a deposit of $559 to a bill- so pending new bill is $959! Which is unethical &unfair! I know Jea has been in the news for questionable practice & criminal behavior from executives but this is unfair practice! It’s wrong and I asked for corporate 3 weeks ago. A supervisor named ***** called me 3/15 from customer service- I have the voicemail and I called her back twice with no return call, last call placed today at 10:02am. I already cannot afford the inflated price of the regular monthly payment which I’ve asked a tech to come out as I know I don’t use $309-400 worth of electricity- I’m hardly home- but to accesses this when I’m battling COVID & I’ve advised is unfair & the deposit should be removed