ComplaintsforAvigna Granite World & Quartz Surfaces
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Complaint Details
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Initial Complaint
12/19/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I hired Avigna in January of 2022 to install new kitchen cabinets an island with quartz countertops,thier policy is half the money down the other half when cabinets arrive.They started in February of 2022 and it took until may to complete. I've been calling for months for them to correct some items on the punch list,such as replace a warped door,fix a crooked drawer, finish the moldings at the base of the cabinets,i need touch up paint for the scratches they made. I also choose not to hang a few cabinets so I could do shelving and they won't get me the doors for them so I can hang them elsewhere. They say they are extra but I have the floor plan that shows where they were to hang. They finally sent someone out in October to look at these issiues and sent me a text on October 28 saying they are working on getting these items except for the so called extra cabinets.***** who sent the text will not respond to my texts to please let me know when they will come and finish.I called about 2 weeks ago and ask to speak to her they say shes not there,when I called in February and March and April to see when my kitchen would be finished I got a bunche of excuses or yelled at. The worker only showed up once or twice a week and had to put all the cabinets together,and I found out they were starting other jobs taking there money and taking months to finish. I just want what we paid for and I'm supposed to have a one year workmanship warranty.
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Contact Information
3811 University Blvd W Ste 16 & 18
Jacksonville, FL 32217
Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.