ComplaintsforBeaches Flooring & Decorating Inc
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Complaint Details
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Initial Complaint
02/15/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
- Date of transaction, half paid 4/15/2022 - Total paid $6,736 - The business committed to provide me labor of removing current ceramic tile and instillation/replacing with luxury vinyl planking - The floor is not level and feels "springy"/"bouncy" in some spots, along with purchasing commercial grade flooring that scratched within weeks - The owner has not resolved the problem, but has come to look at the floors with the manufacture, I've expressed multiple times I am not 100% happy with the job. The installer agrees the floor has issues and have been trying to get them fixed since May 2022. The installer has had medical issues which is delaying the process. I've asked the owner twice for $600 back, less than 10% to rectify, but am told they're broke. - Invoice# 7016Business response
03/01/2023
SEE ATTACHED:Customer response
03/02/2023
** ******* ****** ** ******** **** ***** ********* **** ********** ** *** ********** ********* ** *** ***** *** *** ****** ** ****** ******* **** ****** ******** *******
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
****** ********
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.