Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/07/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a transmission back in sept 2023 got it a month later paid to put it in by ase certified mechanic automatically was a bad torque converter they sent with it! Paid mechanic to take back out! They picked up and sent another transmission, paid mechanic to put back in and installed external cooler this time, drive it a few hundred miles it ***** up fluid asap! Paid mechanic again to take back out they sent another transmission paid my mechanic once again to install it turns out to be a bad transmission as well! Three bad transmissions back to back! Its only a 4l60e transmission ******* one of the easiest transmissions to rebuild! So once again Im paying my mechanic again to take it back out transmission depot has cost me thousands of dollars and I put my trust and faith in them when I could have had it done locally in town and I wouldnt have to pay the mechanic if its bad everytime and the towing fees the bad transmissions have cost me!

  

  Business Response

  Date: 02/07/2024

  To Whom This May ******************** is NO refund offered.

  Customer unit failed.

  We picked up and warrantied and returned.

  Customer unit failed again, we built and shipped a replacement. 

  3rd Unit: 1/8/24: Customer called with issue on this **************************. 1 -2 shift is hard also fluid is burnt. Tech manager asked customer on 1/8/24 to run a data stream. We need to make sure computer is commanding. We also need to make sure that actual and desired pressures are correct. Three transmissions do NOT just keep failing like this. We need to get to the root of the problem.

  Called 1/9/24 -Left Message

  Called 1/10/24 -Left Message

  1/17/24 Refiled paperwork ... No Response from customer

  2/5/24 - Customer called in screaming  said his transmission blew up on the side of the road and lost all fluid.

  WHY ARE YOU DRIVING THIS WHEN YOU REPORTED AN ISSUE ON 1/8/24 THAT THERE WAS A SHIFT ISSUE AND FLUID WAS BURNT?

  2/5/24 - Owner advised customer that we tried to work with them back on 1/8/24 so we could find out what is causing the issue. One or 10 transmissions will not work if there is something else going on with the truck. We tried to work with you and tech to get to the bottom of this on 1/8/24 however all request were ignored. 

  Customer continued to drive vehicle with a KNOWN REPORTED issue which is considered abuse.

  Transmission is under warranty and standard policy applies. We have already gone above and beyond by shipping this customer a replacement when issue first happened.

  We can not continue to extend replacements when customer will not work with us and provide requested information that is in our warranty terms.

  Transmission has a 3yr Manufacturer Defect Warranty. Customer can contact us to pick up ********************** under normal warranty procedures.

   

   

  Customer Answer

  Date: 02/08/2024

   
  Complaint: 21255370
  
  I am rejecting this response because:
  Theee transmissions do fail if yall cant properly check them I will personally tow my vehicle down there and show you nothing is wrong with my truck obviously yall can do it better seems like an ase certified mechanic is doing my work Im pretty sure he would tell me if something else is wrong with my truck yall have cost me thousands and thousands by missing work due to not having a vehicle because of yalls trash transmissions I disputed with my bank as well and talking to a consumer rights lawyer yall are not a professional business and yall cant build transmissions plain and simple 
  Sincerely,
  
  ***********************

  

  Business Response

  Date: 02/08/2024

  Transmission depot has exhausted all efforts to assist customer within our warranty terms. Customer must return product for warranty inspection and then we will repair/replace transmission. 

  This is one of the most common transmissions we build. Things can and do happen, and we always try to address any issue and resolve as quickly as possible. You reported an issue in January and continued to drive vehicle without doing any thing we asked. Our tech support called back several times and never heard back. 

  You continued to drive vehicle.

  Customer has all rights to contact whoever they wish. We will respond accordingly. 

   

  Customer Answer

  Date: 02/09/2024

   
  Complaint: 21255370
  
  I am rejecting this response because:
  Thats my only source of transportation and thats what pays my bills and puts food on the table this has almost cost me everything Ive got and worked hard for! All because I ordered a transmission online if I would have had a shop do it locally I would not have lost almost 10 thousand dollars dont you agree with that 
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:12/05/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered rebuilt Transmission from Transmission Depot, *********************************************** through ****** Automotive ************************************************* on October 31, 2022. They were to complete the transmission in 3 to 4 weeks. This did not happen. On November 28, 2022, they said the transmission would be shipped on Wednesday, November 30, 2022. On Friday, December 2, 2022, ****** Automotive was informed that the transmission had been shipped. Today, Monday, December 5 ****** Automotive called and discovered that not only had the transmission not been shipped, but the transmission had not been built. After almost 6 weeks of waiting and being told that the transmission was shipped, we decided to cancel the order. We were then charged a cancelation fee of $523.75 for a transmission that was never built and were told had been built and shipped. I do not believe that ****** Automotive should have been charged a fee for services they never full filled and now I am being charged the fee by ****** Automotive because Transmission Depot charged it without doing the work and claiming they had shipped an item that didn't exist.

  

  Business Response

  Date: 12/09/2022

  ****** Automotive is the one one who ordered this transmission on behalf of a customer on 11/3/22 @ 12:05:01 PM. When order was placed, we advised our time frame is currently 3/4 weeks. Customer was OK with turn around time and placed order. On 11/28/22, ****** Automotive called and we advised that this should be out of production within next few days. Ship date was estimated for 12/6/22. Our Customer, ****** ********************** was OK.

  On 12/5/22, ****** Automotive called and said they wanted to cancel order. We advised ****** Automotive that this transmission was already with the builder as it was scheduled for completion and to be shipped the next day. We advised ****** Automotive that if they chose to cancel, there would be a restocking fee of 25% on parts only. ****** Automotive agreed, order was cancelled, refund was processed.

  On 12/5/22, later in the day, *********************** called in pretending to be a manager for ****** Automotive. He stated that we made false claims and promises etc and they were not paying a restocking fee. We knew this was ****** Automotive customer immediately. 

  Ever order confirmation receives the following email :

   This email confirms that your order was received at Transmission Depot. Transmissions are custom built to order and normally ship within 3-4 Weeks.

  Most small parts ship 24/72hrs after order placed.
  Transmission orders will receive updates via email as your order moves through the system!
  Please call us at ************ if you have any questions.
  Welcome to the Family!
  CANCELLATIONS: Transmissions are custom built to order. Any cancellation after 72hrs will have a parts only restocking fee of 25% withheld from refund.

  The restocking fee applied to this order will stand. This transmission was torn down, blasted, cleaned, inspected, parts ordered and on the builders bench being built when cancelled.