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Business Profile

Used Car Dealers

Z Motors, Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Used Car Dealers.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/01/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought a vehicle from them for $8,500 cash and of course no warranty at the sale but car engine light came on immediately first day I had it with no resolution on their behalf to date I spent over $1,900 just to find out the car has a blown head gasket that they sold me and I had the paperwork inside the local apartment to prove such they also promised the second key fob and did not deliver on that as well

    Business Response

    Date: 04/04/2023

    ********************* purchased the vehicle and was very happy with his purchase. *************** declined the extended warranty, which he signed a document declining the extended warranty. **************** came back a week later and told us that he needed to replace a sensor. He requested to be reimbursed for the sensor. As a good faith gesture, **************** was given $100 credit for the sensor and the labor. He was happy. He never mentioned having any other issues with the car.  Does *************** have any type of receipts showing the claim of the blown head at time when he purchased the vehicle? As for the second key, we did not have a second key. We did not promise a second key for the car since, we did not have one. Upon checking the deal, a WE OWE form was not given to promise a second key. I have documentation of the credit for the $100 credit and the decline of the warranty.

    Customer Answer

    Date: 04/04/2023

     
    Complaint: 19522794

    I am rejecting this response because:

    Sincerely,

    ********************* z motors is dishonest in saying I only complained about not signing a warranty option and the promise for the fob was verbal I took a **** loss due to a blown engine head

Z Motors, Inc is NOT a BBB Accredited Business.

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