ComplaintsforPapi's Motors LLC
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Complaint Details
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Initial Complaint
08/11/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I went to Papi's Motors located at ************************************ and came up on a ****************************************** it has ******* miles on it and the odometer shows the same but I done some checking after I got title and it says miles are exempt. and when he purchased the vehicle from auction it was report odometer showing over ******* miles on it. That is fraud I have all proofInitial Complaint
04/28/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I accompanied my 21 year old daughter who just graduated and was going to use her whole (short) life's savings to buy a car that this dealer had published (note they're now located at ******************************************************************, sharing the office with Z Motors). They sold us a car that made all kinds of noises (with a clause we had 2 days to exchange it). So we went the next day to exchange it. They offered a car that we drove and it seemed to be in perfect condition. Ice cold **, no noises, all good. Right after we signed, I asked, "this is not a rebuilt title car correct??" And ********* (the owner's wife) says, "Yes it is. Didn't my husband tell you?" Probably it was a minor fender ****** and often times they still classify it as rebuilt. I drove the car myself all day today to run some errands, and it runs perfectly!" Well we couldn't even make it home because the engine overheated. I took it to them and they contributed with $200 to have the water pump replaced. This was 3 weeks ago. Then I had to replace the brake pads. Now I have to replace the catalytic converter because it keeps jolting, the transmission is having issues (it won't change gears correctly), the engine fan turns on too often and loud (showing a problem in the engine) and the ** stopped working. Yesterday my daughter called me with a panic attack because she was in a drive thru lane and the car overheated and wouldn't start, and she couldn't get it out of the line. I desperately called *********, crying, begging to help. I felt so impotent and bad for my daughter!! Of course they didn't answer my call when I called back. I sent them about *********************************************************** something, but they couldn't care less. Very very sad to see what a person/company is capable of doing or saying just to sell their product... Especially when they knew it was my daughter's first car and it was supposed to be a good experience. I can attest they ONLY sell junk and I think it's not fair
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Customer Complaints Summary
4 total complaints in the last 3 years.
0 complaints closed in the last 12 months.