Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/22/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to file a formal complaint regarding A1A Towing Company and to request a refund for an unjust towing charge.I parked in ********* and paid for two hours of parking using the app linked through the ** code at the location. I followed all instructions and received a receipt showing my payment was successfully processed and charged to my credit card.However, when I returned to retrieve my car, it had been towed. I immediately showed my payment receipt to the towing company staff, explaining that I had paid correctly. They informed me that the issue was due to a system errorthat the app had failed to register my payment with their system.Despite having proof of payment, I was told there was nothing they could do. The towing company staff, including the supervisor I spoke with, refused to release my vehicle without payment and ignored the fact that I had paid for parking. As a result, I was forced to pay $175 to retrieve my car, in addition to the original $15 for the parking itself.This was clearly an error on the part of the parking app and/or its system integration with the towing company. My car was towed shortly after I parked, despite doing everything correctly. I believe this situation was mishandled, and I am requesting a full refund of the $175 towing charge.I urge you to look into this matter and take appropriate action. It is unacceptable for users to be penalized for system errors beyond their control.

  Business Response

  Date: 06/24/2025

  The vehicle was towed because no valid parking pass could be found in the system at the time of enforcement. The parking lot operates using a digital pay-by-phone system, which requires users to enter their correct license plate number when purchasing a pass. In this case, the individual entered their phone number instead of the license plate, making it impossible to verify any valid payment or match the vehicle to a pass in the system.
  Per the posted parking rules, failure to enter the correct license plate is considered no valid pass, and is subject to immediate towing at the owner's expense. Our enforcement personnel followed standard procedures, confirmed the absence of a valid pass linked to the plate, and had the vehicle removed.
  
  If you experienced problems with parking app - please, address complains to them directly.

  Customer Answer

  Date: 07/02/2025

   
  Complaint: 23504585
  
  I am rejecting this response because I correctly entered all required information in the app, including my license plate number. The app had a glitch, yet it still accepted my payment and generated a receipt. I provided this receipt as proof of payment.
  
  
  Given that the system failure was not my fault, I should not have been charged for the tow. If there was an issue with the app, the towing company should resolve it directly with the app developer or the parking companynot penalize the consumer. I am requesting a full reimbursement of the towing charges.
  
  
  Sincerely,
  
  ********* ****

  Business Response

  Date: 07/07/2025

  If you will look at your documentation, you will see that you did not enter your license plate. And that is the reason for towing. This is entirely your responsibility to enter correct license plate number.

  If you have complaints about the app - please, address them to developers of the app. The towing company is neither the owner of the lot nor the developer of the app.
  
  Address you complain correctly, please
  

  Customer Answer

  Date: 07/12/2025

   
  Complaint: 23504585
  
  I am rejecting this response because: 

  I was charged, despite following all the steps and receiving a confirmation of payment. If there is a known glitch in the system, I should not have been penalized for it. The issue clearly lies with the applicationnot with me as the user.
  
  
  As I mentioned earlier, this needs to be addressed with the app developer and the parking lot operator. It is unacceptable to pass this cost on to the consumer.
  
  
  Charging someone under these circumstancesespecially with proof of payment and knowledge of a system errorcan be considered deceptive and unfair business practice. According to the ************************ (***), this may qualify as consumer fraud.
  
  
  I am requesting a full refund for the towing charge. 
  
  
  
  
  
  
  
  
  
  
  Sincerely,
  
  ********* ****

• Initial Complaint

  Date:06/01/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid for 4 hours for parking using the mobile app and still got towed.

  Business Response

  Date: 06/11/2025

  The service provided was the towing of a vehicle due to a parking violation. The parking lot operates on a digital pay-by-phone system where customers must enter their license plate number and select a ********************** duration. A valid pass must be linked to the correct license plate for the vehicle to be authorized for parking.
  Parking attendants use an app to verify valid passes. When the vehicle was checked, no active pass was associated with the license plateindicating either non-payment or an incorrectly entered plate number. Since no valid pass was detected at the time of enforcement, the vehicle was towed by the order of parking management.
  Towing was conducted according to the clearly posted regulations displayed throughout the lot. The customer was required to pay the posted ******************** fee before retrieving the vehicle, completing the service as described

• Initial Complaint

  Date:12/30/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  DOI: 11/17/24 Charge ****** AIA Towing A horrendous experience on this date when parking at lot: **********. On this November, Sunday, after 6pm when its dark, by an alley area, no pedestrians around, the lot had 2 spaces open so I parked on one being new to the area. I exited my car, ready to take a picture of parking instructions by sidewalk and began processing payment as I walked to a safe area away from alley area this parking lot was situated. The amount between processing the parking $15.44 payment and predatory towing action was 9 minutes. I paid for my parking from 6:29 pm until 8:29 pm and I returned to the parking lot at 8:15 pm to prevent any problems with any delays in getting my car safely out of the parking. There was another gentlemen irate in the same parking lot about towing clamps and crazy glue paper ticket placed in his expensive motorcycle bike. Thanks to that paper ticket I was able to track my car s whereabouts as my car had been towed. The police showed up for this gentlemen and resolved his issue but I was left alone in that twilight zone area to figure out while I waited alone for my **** to towing location. The towing address was so misleading, ****, another towing victim with ****, and thanks to a suspicious car that walked to me and kind of guided me where to walk to find the parking lot as we were all so lost, it was the biggest frightful thriller ever lived in my life. I walked around & around calling towing *** with delayed response to finally being guided in the walk with the other unknown towing victim in a very shady & unsafe area. It was found in a filthy freight office with an enclosed window. The guy lifted the broken window shade and attended the first victim. Then, my turn to sign under *************** to pay the above fee, wait until gate was opened to walk in the dark dirt road with broken pavement. Therefore, is not only about money but truly an unacceptable unsafe conditions mentally and physically for anyone.

  Business Response

  Date: 01/02/2025

  Wow! Your poetic skills are worthy of commendation. But I'm mot sure what is your complain is about. You need help to fins you a publisher? You didn't say what car do you have or what was your plate number is, not even the address. 

  Please, try better next time. Less empty epithets and more specifics. This is not a book club after all.

• Initial Complaint

  Date:09/09/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On September 8, 2024, A1A Towing and Parking Enforcement towed my vehicle despite my valid parking permit and payment for parking. I was charged $169.30 to retrieve my car. The towing occurred around 7:10 PM. I was actively walking towards my vehicle because I understood there is no ***** period for parking violations. My intent was to reach my car before the parking time expired, but the towing crew began preparing the process prematurely, clearly before the allotted time had ended.Additionally, the parking payment system only allows for 2-hour increments with no option to extend by 15 or 30 minutes. This rigid system forces users across *************** to pay for an additional 2 hours rather than allowing for a more flexible extension, which is a discrimination and a way to take advantage of people.******* ******, who was in charge of the parking lot, was directly involved in this matter and refused to provide any resolution or explanation when asked. Her uncooperative attitude and failure to address my concerns on-site contributed to the unfair treatment I received, which demonstrate that the company does not care about people.Despite having a valid permit and having paid for parking, my car was towed unjustly while I was walking to the parking. The staff were dismissive and provided no satisfactory explanation or attempt to resolve the issue fairly.Given the circumstances and the improper handling of this situation, I am requesting a full refund of the $169.30 charged for the towing and any other fees. The actions of A1A Towing and Parking Enforcement, including their conduct, were unjust and warrant serious scrutiny. If this matter is not resolved promptly and to my satisfaction, I will pursue further escalation to appropriate authorities and regulatory bodies with no excuses or delays. I believe in fair treatment for consumers and I m a strong advocate for justice and transparency in business practices.Thank you.

  Business Response

  Date: 09/09/2024

  Your parking pass was expired. Everything was done according to the rules of the private parking.

  Customer Answer

  Date: 09/18/2024

   
  Complaint: 22260361
  
  I am rejecting this response because:
  
  The company towed my car while I was just a few meters away, walking toward it. They prepared to tow it before my time had expired, and as they did so, they looked at me without any respect or fairness. This was a planned act of unfair treatment toward those who park here. Additionally, they changed the rates to require payment for only two hours at a time, without allowing for extra 15 or 30-minute extensions. The person in charge of the parking was extremely unprofessional and disrespectful; when I asked for help, they refused to assist or resolve the situation. I request a full refund as stated in my previous response. I advocate for fair treatment of consumers, and this situation is no exception. Sincerely,

  ***** *****

  Business Response

  Date: 09/19/2024

  I can repeat one more time - your pass was EXPIRED. That means that you have to be there before time is expired. Not after.

  Or pay for more time. If you didnt like 2hours increments rules from the beginning, maybe you shouldve chose another parking. Because here you definitely had clear intentions to be late from the beginning.

  Customer Answer

  Date: 09/19/2024

   
  Complaint: 22260361
  
  I am rejecting this response because:
  

  I will not repeat the same. I want my money back. I was a victim of this scam, plus they disrespect me by taking my car in front of me when I was going to leave by planning to take the car before expiration. 

  The company is not acknowledging their unfair treatment and planned scam. I have uploaded a few of their ****** reviews so you can see how other people have also been scammed by the same issue.

  Also, a complaint under the Consumer Protection Act has been initiated.
  

  Sincerely,
  

  
  ***** *****

• Initial Complaint

  Date:08/26/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Traveled to ******* to celebrate my 2 young daughters' birthday. Flew in from ***********. Very familiar with having to pay to park. This particular lot had zero visible signs warning me that the lot has a tow away policy if parking policies were not followed. Considering there were not any signs visible to me that means the law that went into affect 7-1-2024 stating towing companies required to display their rates on the tow-away signs. I initially thought my rental car was stolen. My daughter was a mess because her new iPhone was in the vehicle along with my wallet. Well life 360 showed us her phone was @ a tow yard @ ***************************************************** That was a shock Considering the lot had not a single visible sign. With a dying phone of mine I was able to get an **** over to the facility where I explained that there were no visible signs and even displayed pictures. The person looked at the pictures and made an excuse about some sign being at the entrance of the parking lot. The pictures I took showed nothing visible to me. As a tourists without signage visible I went on to walk the beach with my family from about 915-1030 pm. This was so close to ruining the birthday Celebration for my 10 and 12 year old girls. They were scared, and upset, and I felt helpless at 1st. Pictures uploaded fit the 5 MB criteria but I have alot more that were too big to upload that I showed this person at the tow yard. Again put in a position of complete duress. My kids are very upset, we are on the corner of a very unfamiliar street at a tiny sketchy window, without know what I am supposed to do to get to the airport the following morning and try to explain to the rental people that their vehicle was not with us but unlawfully towed to 921 N 21st by A1A towing. The sign could not be seen at the entrance because of a large pickup truck blocking it. The sign this person claimed was there was obstructed 100% making it impossible to be seen by me in that rental. No rates visible either.

  Business Response

  Date: 08/26/2024

  By the law signs should be displayed at the entrances of the property/parking lot.

  This parking lot has 2 entrances and both of them have very clear tow away signs.

  Pictures that were provided by complaint are obviously made with intention to hide them and made invisible. They are very clear and more than visible if you actually face the entrance and not trying to take a picture of them somewhere from the street far from entrance.

• Initial Complaint

  Date:07/06/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We parked at *************************************************** for a day at the beach. We paid for our parking, which was only allowed in 2 hour increments on the only parking app that they allowed (Honk). Though our parking lapsed slightly, we paid for the full time - a total of $63. We came back to our car being towed, with the business owner saying it would cost $170 and it would not take into account the money we had paid for parking (which covered the full time, as we left in an Uber to get our towed car with an hour still left in our payment). We also saw a man in the parking lot offering people $50 to take them to their towed car - highlighting that this is a known scam. The sign that the area was a tow away was hidden behind bushes - we had to ask the worker booting other cars where to find it. In total, we paid $230 to park ($60 in the Honk app and $170 to the towing company)

  Business Response

  Date: 07/15/2024

  So you are saying that your car was towed after your parking pass got expired?

• Initial Complaint

  Date:06/22/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was just scammed by this company, I'm a 100% disabled veteran, I get 4 hours of free parking per Florida statues ection 316.1964(8) This company/ workers decided to tow my vehicle and charge me ****** just because they lifted it off the ground. I explained to them the ************* were determined to scam me. They're were plenty of vehicles that had boots on them. But they chose my car. I would like clarification from this ************ money back with an explanation of why this was done. And to make sure it isn't done AGAIN TO ANY OTHER VETERAN. THANK YOU FOR YOUR *********************

  Business Response

  Date: 06/23/2024

  Free parking for handicap is available only at city parking/street parking.

  At the private parking all vehicles have to pay. And complainant parked right next to the sign entering private parking and All vehicles has to pay, including handicap

  Complainant should to read better the laws that he is appealing to.

• Initial Complaint

  Date:04/15/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Wednesday April 10, 2024 my family and I parked at *************** and paid $25 for parking in the lot. When we went back our vehicle it was gone. We called the towing number to ask if our vehicle had been towed and we were told yes. My husband spoke to nearby police officers and they advised this is a normal issue with this lot and there is nothing they do. My family and had to **** to the A1A lot where our vehicle was being held. After talking to the attendant he gave us the opportunity to prove we paid the parking fee. I showed him the statement from my credit card transactions where the $25 was processed. The attendant informed us we needed the receipt from the app. We did not download app, we processed the payment online. After we paid the towing fee and returned to our room for the night we received a notification. I emailed A1A with the notification and credit card statement and I have not received a response. After reading the online reviews it is clear this company has a reputation for being unfair and something needs to be done.I look forward to your response and I hope I can recover some funds from this event. ***********************************

  Business Response

  Date: 04/16/2024

  First screenshot doesn't have any amount. Second screenshot doesn't show your plate number. I don't see how they are connected 

• Initial Complaint

  Date:03/27/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Vehicle got towed by A1A ********************************************* Enforcement from Hollywood Beach broken meter parking that I still managed to pay.

  Business Response

  Date: 04/10/2024

  Don't understand what complain is about

  Customer Answer

  Date: 04/18/2024

   
  Complaint: 21495914
  
  I am rejecting this response because business has been provided with 'Demand Letter' to resolve this matter, where response was due on April 12, 2024. A1A Towing and Parking Enforcement has been served this 'Demand Letter' in person as well through email and official U.S. mail. A1A Towing and Parking Enforcement owner speaks my native tongue and has been advised in person about the issue and refused to open the window at towing location **************************************************** when he was there and as he could see us on the camera. Besides being rude, he stated different times of business operation.

  In addition, it's clearly explained in complaint that damages were done to my vehicle and business refused to provide copy of insurance as well as operating active license at the time of incident. There has been police report filed due to damages caused to the my brand new 2023 Platinum Sport Cadillac Escalade due to improper towing. I have provided to A1A Towing and Parking Enforcement estimates for damages to get this matter resolved. A1A Towing and Parking Enforcement insurance company has been contacted as well to cover the damages.

  There are over 29+ complaints filed with BBB related to A1A Towing and Parking Enforcement business practices and procedures where action needs to be taken to investigate further and complete inspection to ensure consumer's right are procted, where operating hours are required to be posted, active license and insurance clearly visible. 

  Attaching demand letter that was served to A1A Towing and Parking Enforcement as well as estimate for damages and police report filed.
  

  
  Sincerely,
  
  ***********************

  Customer Answer

  Date: 04/18/2024

  Attaching demand letter served to A1A Towing and Parking Enforcement, police report filed day of incident, estimate for damages to be reimbursed for by A1A Towing and Parking Enforcement.

  Business Response

  Date: 04/18/2024

  A1A Towing did not damage your vehicle and is not responsible for your previous damages.

  Customer Answer

  Date: 04/19/2024

   
  Complaint: 21495914
  
  I am rejecting this response because my vehicle in fact is brand new and its very clear that your unethically practices with 29+ complaints in just in BBB and rating of 1 star because people cannot put less on the website in less than 3 years of business operating! Once again we have video proof of damages due to towing as well as police report that is attached that was done at the time of inspection and release of my vehicle. If this matter does not get resolved we will pursue legal action against your business.

  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:03/19/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 17 at 7:29 Pm *****, one of the drivers came to tow my vehicle. I paid the drop down fee and when he dropped my car he damaged a piece of my car. I expressed that he damaged my vehicle as that part was not hanging before. He told me to call the company and I did that. I spoke to a representative who told me the manager was not in at the moment and to come to the office on Monday when the manager was in. I asked if I could speak to the manager personally or get his contact information and he told me no. The representative stated that he passed my information to the manager along with the details of the situation and would be getting a call back. I also called the representative back multiple times to get an update and the representative stated that the manager said to come on Monday to look at the vehicle. Monday came and I received no call back so I called the office today. I spoke with **** stated he was a manager and had no idea what was going on and he was not given any information. **** also stated that because I moved my vehicle there was nothing they could do when I was instructed to move my vehicle by his employees. **** also stated that because I did not record the conversation of the representative that told me this false information there is also nothing they could do.I have pictures and videos of the damage.

  Business Response

  Date: 04/10/2024

  After careful examination, we have determined that the damage in question was not caused by the operation of the current tow truck. This type of damage is typically associated with collisions against car stops.

  Customer Answer

  Date: 04/18/2024

   
  Complaint: 21455874
  
  I am rejecting this response because:

  my witnesses and I watched the damage happen when he lowered my vehicle. The damage is under my vehicle and is not caused by anyone except your worker as I watched it happen. ***** then proceeded to brush the issue under the rug and try to fix it hisself and he is not a mechanic.
  
  
  ***********************

  Business Response

  Date: 04/19/2024

  You are not mechanic too, so you cant say how that damage appeared. In other hand we used opinions of professionals - damage was caused by carstop

  Customer Answer

  Date: 04/19/2024

   
  Complaint: 21455874
  
  I am rejecting this response because:
  
  I do not have to be a mechanic to know that the damage was not there prior to ***** touching my vehicle. My witnesses and I watched the part damage when he lowered my vehicle. 
  
  ***********************

  Customer Answer

  Date: 04/19/2024

  The company that damaged my vehicle did not evacuate my vehicle to see the damage their worker caused but still responded by telling me where the damage was from. There was no way for them to know the damage was there before if they never evaluated the car. I have witnesses that watched ***** damage my vehicle where no previous damage was there.