Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/12/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a new AC unit from United States Solution which also covers a 15 year service and repair warranty. They have continuously disregarded my calls for service.

  Business Response

  Date: 06/17/2025

  We sincerely apologize for the delay in responding to your service request and for any inconvenience this may have caused.
  Due to an unusually high volume of service calls at the start of the summer season, there was a temporary lapse in response time. However, we are pleased to confirm that as of June 17th, your service call was completed and the ** unit is now running properly.
  We appreciate your patience and want to assure you that we remain fully committed to honoring the 15-year service and repair warranty that came with your system. Please dont hesitate to contact us if any additional issues arise or if you have further questions.
  Thank you again for allowing us the opportunity to resolve this matter.

• Initial Complaint

  Date:04/21/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I no longer reside in that home since 3/21/2025 and company says they cant transfer their services so they tell me that I need to keep making payments or ask the new owner of the house to take over the loan under my own discretion that no one needs to know that sounds fishy to me

  Business Response

  Date: 06/05/2025

  Thank you for bringing this matter to our attention through the Better Business Bureau. We sincerely apologize for the inconvenience and confusion regarding the inability to transfer your services and the options provided for your loan.

  Our team is committed to resolving this issue promptly. Our office manager will contact you tomorrow to discuss your complaint and explore fair solutions. Please note that transferring maintenance to a new homeowner requires a thorough review of your purchase agreement. Additionally, selling your home or transferring maintenance does not permit transferring the loan itself.
  

  We strongly recommend continuing payments to the finance company as outlined in your loan agreement to avoid any complications.

  We value your feedback and are dedicated to finding a resolution that works for you. 

• Initial Complaint

  Date:09/05/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We had air conditioning units installed in our home nearly 5 years ago by this company, and they have never worked properly since the installation. Within days of the initial installation, we experienced issues with the units not cooling effectively. Despite spending almost $22,000 on these products, United States Solutions LLC has failed to provide any long-term solutions or meaningful assistance.Every time we call, the customer service representatives claim they do not know what to tell us or offer explanations that do not align with the actual issues. On multiple occasions, their technicians have stated that the units were not installed properly, which is causing the ongoing problems. However, customer service representatives frequently contradict this, insisting that the units simply need to be cleaned out. Its unreasonable for a brand new AC system to require cleaning within days of installation.On July 22, we paid a $300 fee, as instructed by customer service worker Astride, for technicians to come out and assess the issue again. Despite this payment, nothing was resolved, and we were refused a refund. Additionally, Mr. **** promised to provide documentation from each technicians visit and our complaints but later refused, claiming it was too much paperwork.For nearly 5 years, we have dealt with malfunctioning AC units and inconsistent responses from the company. They have failed to provide any substantial assistance, solutions, or even the promised documentation. We are seeking the BBBs help in resolving this ongoing issue.

  Business Response

  Date: 09/24/2024

  Thank you for bringing your concerns to our attention. We sincerely apologize for the frustration you've experienced regarding your air conditioning units. We value all feedback and take complaints seriously as we strive to improve our service.
  We would like to clarify some important points regarding the issues you've encountered. Our records indicate that after the installation of your air conditioning units nearly five years ago, we provided thorough instructions regarding the maintenance required to keep the units operating effectively. This includes regular cleaning of the filters and proper care of the equipment.
  Despite multiple reminders, both over the phone and in person, about the importance of this maintenance, it appears that these guidelines were not followed. Unfortunately, neglecting to clean the filters and maintain the units can lead to significant operational issues, including a complete failure of the condenser. As a result of this negligence, the condenser now requires replacement, which will not be covered under warranty.
  To illustrate this point, we have attached documentation showing the condition of your AC units before and after our service visits. Each time our technicians have serviced the units, we have noted that the filters and coils are dusty and restricted, similar to a clothes dryer when not properly maintained. Our technicians have repeatedly cleaned the filters and coils, but the neglect observed has hindered optimal performance. Please see the attached pictures for reference.
  We understand that the situation is frustrating, and we truly empathize with your disappointment. While we strive to provide comprehensive service, there are limitations to what can be covered under warranty when proper care guidelines are not adhered to.
  We appreciate your feedback about our customer service, and we are committed to addressing these concerns to ensure our representatives are better equipped to assist our customers in the future.
  If you have any further questions or would like to discuss this matter, please do not hesitate to contact us directly. We are here to help and would like to work towards a resolution that satisfies all parties involved.
  Thank you for your understanding.

• Initial Complaint

  Date:07/08/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  United State Solutions knocked on my door and offered to change the ventilation system in the entire house. They did a terrible installation job, the vents and ducts dont line up so now the temperature in the house varies per room. The insulation on the crawl space was everywhere and had to pay someone to fix it. NOW, we have mold growing in our crawl space because the vents and ducts dont line up and all the cold air leaking back into the attic mixing with the hot air is causing moisture and mold is growing on out vents and feeding into the entire house. I have called for 5 weeks. No one picks up or calls back EVER. All I want is the company to correct their mistake which had already been paid for. This is my familys health on the line. I cant even fathom how they are allowed to do business in the state of FL.

  Business Response

  Date: 07/23/2024

  Dear ****************,
  
  Thank you for bringing your concerns to our attention. We sincerely apologize for the issues you have experienced with the ventilation system installed at your home in 2018. Your satisfaction is our top priority, and we deeply regret the inconvenience and distress this situation has caused.
  
  We are pleased to inform you that as of July 19, 2024, United State Solutions has resolved your complaint. Our team has serviced the duct replacement and installed a new plenum at your home. We understand that these measures were crucial in addressing the misalignment of vents and ducts, as well as mitigating any subsequent issues such as temperature variation and mold growth. 
  
  To further ensure your satisfaction, we completed the service after receiving the payment of $500. We believe that these actions will resolve the problems you have encountered.
  
  We understand the importance of timely communication and apologize for the difficulty you faced in reaching us. We are reviewing our communication processes to prevent such delays in the future.
  
  If you have any additional concerns or if there is anything else we can do to assist you, please do not hesitate to contact us directly.
  Your feedback is invaluable to us, and we are committed to making this right for you.
  Thank you for your patience and for allowing us the opportunity to rectify the situation.

• Initial Complaint

  Date:05/08/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  United State Solutions is committed to maintaining a trustworthy reputation, ensuring genuine feedback from satisfied customers. If you encounter a fake review or any misleading content regarding complaints on our website, please report it. We take such matters seriously and promptly investigate to uphold our standards of integrity and transparency. Your trust in our services is paramount, and we strive to address any concerns promptly and professionally. Visit our website to learn more about our dedication to customer satisfaction and genuine feedback.

  Business Response

  Date: 05/21/2024

  Thank you for recognizing and valuing the honesty and integrity that United State Solutions stands for. We strive to ensure that every customer has a positive and transparent experience with us.
  Should you ever spot any fake reviews or misleading information regarding complaints on our website, please let us know right away. We are dedicated to investigating such issues thoroughly to maintain the trust and transparency that our customers deserve.
  Your confidence in our services is essential to us. We are committed to addressing any concerns quickly and professionally, always aiming to provide outstanding service and ensure our customers are completely satisfied. Please visit our website to discover more about our dedication to genuine feedback and customer satisfaction.
  Thank you for being an important part of our community and for helping us uphold the high standards we believe in.

• Initial Complaint

  Date:04/01/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  2 Black young men went to my fathers house and told him they were from the city of ************** to install a new Air conditioner unit!!!! My dad ask them several times you men are from the city of **************, So my dad sent them to my home they had their badges turned backwards and they said the City of ************* has a program to install new AC units in low income peoples home! With my AC unit being up to date they check everything at my home and said I can get duct work done!!! I agree and then when they were finished I got a bill totaling ****** dollars and I went crazy because the whole time they were saying they were from the Cith of ************* a LIE!!! They lied about everything so I read over my paperwork and called the City of ************* and was informed that they hadnt sent anybody out to do any work!!! So I called this company over 20 times within 2 days to cancel this service to no avail no one answered the phone I left messages after messsages so I sent the certified paperwork to cancel in which you have three days to do so!!! The company never signed for the cancellation and the as I look at the paperwork the sales men had lied about the date they came to my house but I have cameras in my house which recorded everything they did and said and they refused to cancel this duct work now they have put a ****** lien on my home!!! They are heartless scammers who prey on black people

  Business Response

  Date: 04/01/2024

  We have received your BBB complaint regarding the installation of a new duct system in your home by United State Solutions. After careful review of your complaint, we find it necessary to address several inaccuracies and misrepresentations.

  We would like to clarify that USS operates with integrity and professionalism, and we treat all our customers fairly and with respect. Contrary to your claims, USS representatives did not engage in deceptive practices or misrepresent themselves during the installation process.

  Upon review of our records and discussions with our representatives, it is evident that our team clearly identified themselves as employees of United State Solutions. Our representatives were wearing USS uniforms, prominently displaying our logos on their uniforms and badges, as well as on all paperwork provided to you. Furthermore, during a phone conversation with our company, you confirmed that you were aware of our identity as USS employees via the logos on their shirts and their badges.

  Regarding the cancellation of services, we regret any inconvenience you may have experienced in attempting to reach our company. It is essential to note that non-payment does not constitute cancellation of services rendered. As of now, a duct system has been installed in your home, and you have not fulfilled your obligation to compensate USS for the provided services.

  We understand your dissatisfaction, but it is crucial to address the situation accurately. USS is not the party engaged in fraudulent activity. Instead, it appears that USS has fallen victim to unfounded accusations and non-payment.

  We urge you to reconsider your course of action and fulfill your contractual obligations by remitting payment for the services rendered. If you have any further concerns or would like to discuss this matter, please do not hesitate to contact us directly.

  Customer Answer

  Date: 04/02/2024

  The sales guys truly lied I have cameras in my home that records everything that is spoken! I will supply this information to my attorney!!!! They clearly stated they where from the City of *************

  Customer Answer

  Date: 04/05/2024

  Date Sent: 4/2/2024 5:54:47 PM
  The sales guys truly lied I have cameras in my home that records everything that is spoken! I will supply this information to my attorney!!!! They clearly stated they where from the City of *************

  Business Response

  Date: 05/08/2024

  Dear ********************,
  Thank you for your recent correspondence detailing your experience with United State Solutions. We appreciate the opportunity to address your concerns and clarify any misunderstandings.
  We understand the frustration you've expressed regarding the initial encounter with our representatives. However, we assure you that *** takes all allegations of misrepresentation seriously, and upon review, we have found no evidence to support the claim that our representatives misled you regarding their affiliation. Our team members consistently identify themselves as *** employees, as evidenced by our uniforms, badges, and paperwork, all bearing the *** logo.
  Regarding your attempts to cancel the service, we apologize for any difficulty you may have experienced in reaching our company. We strive to provide prompt and responsive customer service, and we regret any inconvenience caused by the challenges you encountered in attempting to cancel the ductwork installation. However, it is essential to clarify that non-payment does not constitute cancellation of services provided. As of now, a duct system has been installed in your home, and we kindly remind you of your contractual obligation to compensate *** for the completed work.
  We want to assure you that *** has made every effort to assist and accommodate you throughout this process. We have thoroughly reviewed our records and have found no indication of receiving any cancellation paperwork from you. We remain committed to resolving this matter amicably and invite you to contact us at your earliest convenience to discuss your concerns further.
  Please feel free to reach out to us at our toll-free number, ************, at any time. We are here to address any questions or issues you may have and to work towards a satisfactory resolution.
  Thank you for bringing your concerns to our attention. We value your feedback and remain dedicated to providing excellent service to all our customers.
  Sincerely,

  Customer Answer

  Date: 05/08/2024

  I HAVE VIDEO AND AUDIO OF WHAT WAS SAID CROM YOUR EMPLOYEES PLEASE CORRESPOND WITH MY ATTORNEY!!! *** SENT THIS INFORMATION TO NEWS STATION TO FIND OUT THIS COMPANY HAS COMMITTED THIS FRAUDALENT OVER 500 TIMES!!! I SENT THE CANCELLATION PAPERWORK BACk WITHIN A REASONABLE TIME COME GET YOUR EQUIPMENT OUT OF MY HOUSE AND BACK MY ORIGINAL DUCT WORK

  Customer Answer

  Date: 05/10/2024

   
  Date Sent: 5/8/2024 8:24:17 PM
  

  I HAVE VIDEO AND AUDIO OF WHAT WAS SAID CROM YOUR EMPLOYEES PLEASE CORRESPOND WITH MY ATTORNEY!!! *** SENT THIS INFORMATION TO NEWS STATION TO FIND OUT THIS COMPANY HAS COMMITTED THIS FRAUDALENT OVER 500 TIMES!!! I SENT THE CANCELLATION PAPERWORK BACk WITHIN A REASONABLE TIME COME GET YOUR EQUIPMENT OUT OF MY HOUSE AND BACK MY ORIGINAL DUCT WORK

• Initial Complaint

  Date:03/14/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My complaint written to the business:-I was verbally presented misinformation regarding your sales rep stating his affiliation with TECO.-I was not enrolled into a county or cost-savings program as your sales rep ********************** -I was told I was qualified for a program, which is untrue. I simply qualified for a loan that was submitted on my behalf without my consent.-The cost for the work that was completed is a lot more than local contractors are charging. - I was told my unit came with a heat kit and that it would be installed, no one has installed the heat kit and it's been one month since initial installation -A loan application was submitted on my behalf without my consent -Price grouping of line item ductwork, which also includes the value of the warranty. This was not explained clearly and I was not given an option to opt out of this. -$10,000 for "ductwork" is unacceptable for a house less than 1100 square feet; the warranty being included in this cost should clearly be explained to customers and it was not clearly explained to me - Targeting low income areas, telling potential customers they qualify for a program, which does not exist. Should potential customers need work done they are simply qualifying for a loan - Overall, presentation of misrepresentation of information - I was told there would be licensed technicians installing the ac and ductwork and the company never confirmed if their employees were licensed. AC was initially installed in poor fashion.- When I was presented the amount of $21,500 for ac and duct replacement, I thought I was getting a deal based on the information that was presented. I was told that I qualified for a program that would save me money, but after further investigation I realized I was lied to.- I would like a refund for the "warranty", not for the work that was actually done. This company is not deserving of my hard earned money, based on their lies and tactics.

  Business Response

  Date: 04/02/2024

  We have reviewed your complaint to the BBB regarding your recent experience with our company, United State Solutions.
  We appreciate the opportunity to address your concerns.
  Firstly, regarding the assertion that you were enrolled in a program without your consent, we have evidence to the contrary. Attached are copies of documents that both you and your husband signed, indicating your consent to the financing arrangement. Additionally, you confirmed receipt of these documents via email, as well as during a recorded phone call. Nowhere in these documents or discussions was any mention made of affiliation with another company such as TECO.
  
  Regarding the pricing and scope of work, it's important to note that your project involved more than just duct replacement. In addition to the ** and duct replacement, you also authorized additional repairs to your ceiling, which were necessary pre-existing repairs. Furthermore, the cost includes a 15-year comprehensive parts, labor, and maintenance warranty, which you purchased. We believe this warranty provides significant value and peace of mind to our customers.
  
  You expressed concerns about the licensing of our technicians. We assure you that a permit was pulled for your project, and the city inspection was passed on March 11, 2024. This documentation serves as proof of our compliance with licensing requirements. We prioritize transparency and compliance in all our operations.
  Regarding the pricing breakdown, we understand your concerns and apologize if there was any confusion. However, the pricing of the ductwork includes not only the physical materials and labor but also the value of the warranty, which provides long-term benefits to you as a customer. We aim to provide clear explanations of our pricing and services, and we regret any misunderstanding in this regard.
  
  In summary, we believe that we have provided transparent and honest communication throughout the process, and we have diligently addressed your questions and concerns. We remain committed to providing high-quality service to all our customers, and we hope to continue serving you in the future.
  Sincerely,
  
  

  Customer Answer

  Date: 04/02/2024

   
  Complaint: 21431387
  
  I am rejecting this response because

  1. Your company has unethical business practices.

  2. Although I received a Certificate of Completion permit, you did not verify that the technicians who completed the initial install were licensed. There were several issues that needed to be fixed prior to inspection after the initial install.

  3. Your employee signed loan documents on my behalf and you refuse to address this. 
  

  4. You have not installed the heating kit that comes worth the ** unit. 
  

  5. The cost of the drywall repair was not extensive. It was $600, per a discussion with the handyman. Your company merely covered $100 of a $600 expense. Proof of the $500 that I sent to cover the $600 repair is attached. 
  

  6. I do not want to continue business with your company. I will settle for a 1-year warranty to maintain my manufacturers warranty with Rheem and Id like the heat kit installed, as your technician stated that it would be shortly after the initial install. It has been nearly two months since the initial installation. 

  7. I never stated that I was enrolled into a program, but that your sales associate stated that I was, which is false. He also stated that I would get a tax discount for the install and insurance discount, which is also false. The whole sales pitch was misleading. Consumers make decisions based on the information that is provided. It is unethical business to lie to consumers that you solicit. You only survey low income neighborhoods for a reason, hoping that people in these areas will not catch on to your poor business practices. If you are not enrolling low income consumers into a program at all, why are you targeting what you perceive to be low income neighborhoods? Your company would provide services to all service areas if you were actually fair.

  Your sales associate confirmed that you only survey low income areas Im when he solicited my husband and I. My next step will be to contact the ************************ regarding your practices and a lawyer.

  8. Again, I would like a refund for the 15 year warranty because I will not be needing it.  
  

  Sincerely,
  

  
  ***************************

  Business Response

  Date: 04/03/2024

  Dear ******************,

  Thank you for your response. We acknowledge your concerns and would like to address each point you've raised.
  We assure you that United State Solutions operates with the utmost ethical standards. We strive to provide transparent and honest communication with all our customers.

  Regarding the licensing of technicians, we can confirm that all technicians involved in your project were licensed. As evidenced by the Certificate of Completion permit and the successful city inspection, our technicians met all necessary requirements. Any issues that arose during the initial installation were promptly addressed and resolved to ensure compliance with regulations.

  We understand your concern regarding the loan documents. However, as previously mentioned, these documents were signed with your explicit consent, as confirmed during recorded phone calls and email correspondence. We have adhered to all legal and regulatory requirements in this matter.

  We apologize for any oversight regarding the installation of the heating kit. From the pictures that we have, the heating kit has been installed, but we can send a technician to confirm right away per your availability. 

  We appreciate your clarification regarding the cost of the pre existing drywall repair. Our intention was to help you with the necessary expenses associated with the repair. Not only did we cover $100 of *********** but we also completed the repair "at cost" meaning we gave you the lowest possible price that we could as a courtesy. 

  We regret any misunderstanding regarding the sales pitch. Our aim is to provide accurate and informative presentations to our customers. We assure you that we do not target specific demographics and strive to serve all communities with fairness and integrity.
  Regarding the refund for the 15-year warranty, unfortunately you are outside of the right to cancel window and we will not be able to honor this request. Many of our customers see considerable value in 15 years warranty and piece of mind that they will no longer have to worry about the stress and expense that comes with repairs. 
  
  Thank you 

  Customer Answer

  Date: 04/09/2024

   
  Complaint: 21431387
  
  I am rejecting this response because: I did not give my consent for your sales associate to apply or sign loan documents on my behalf and I do not believe the pricing of this project was fair, nor presented properly at the time of sale.

  However, I would like a technician sent out to confirm that the heat kit was installed as promised. 

  
  Sincerely,
  
  ***************************

  Customer Answer

  Date: 04/09/2024

  I was told on a recorded line, by multiple associates of the business that the cost of the warranty is included in the $10,000 duct replacement fee, however, I was charged an additional $2000 for a 15-year warranty according to the attached work order. Again, proving misinformation received on my end. If the warranty is not included in the $10,000 duct replacement line item, this proves the $10,000 duct replacement cost is outrageous and extremely overpriced. Again, my home is less than **************************************************** my area for the size of my home is around $3000 on the high end. 

• Initial Complaint

  Date:02/16/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had never heard of United States Solutions before the knock on my door. I had never had any issues with my air ducts and was not seeking replacement. In August, a man knocked on my door and misrepresented himself as an employee of the power company. He asked to see my power meter and showed me some sort of identification in relation to Pinellas county. I was confused, but allowed him to look at the meter. He then told me it should not be running that high, and proceeded into a conversation about replacing my air ducts, and how Pinellas county would help me. Then told me how much money I would save on my electric bill and other selling features. Still thinking this was a Pinellas county initiative, I continued speaking with him in confusion. He then got on the phone and begin making requests for loans in my name for air duct replacement. The call was monitored for quality purposes. I did not know what what was being asked of me. I kept telling him I dont understand. I dont know what youre talking about and he would just give me the answer to say on the phone. This should all be heard clearly in the recording. I told him I do not have good credit because $60,000 had just been taken from me from an ex-husband. I told him I would not qualify for any loans and thought that would be the end of the conversation. He pushed through and was able to find someone who told him yes on a loan. The guys came out three days later and replaced the air duct and on day four I got a notification saying that I had been denied the loan. A supervisor came out to the house to have me sign additional paperwork for which I again said I do not understand what this is about and at that time I expressed to her that I did not feel like this had been handled properly. This company has been shady with me from the beginning and not honest. I did not want the work. I did not need the work. I did not get approved for a loan, but they did the work , I have seen no reduction in my electric bill.

  Business Response

  Date: 02/20/2024

  Dear ******************,
  I hope this message finds you well. We appreciate the opportunity to address your concerns regarding our recent installation at your residence. We take customer feedback seriously, and we value your time and commitment to resolving this matter.
  After reviewing the details of your complaint, including the recorded calls and documentation, we would like to reiterate that United State Solutions has no affiliation with Pinellas County. Our representative, who interacted with you on multiple occasions, was clearly identified with our company's uniform and badge, bearing the name "United State Solutions."
  All communication, including the work order, brochure, and documentation, was consistently branded with our logo and company name. We want to assure you that we have followed proper procedures and have been transparent in our dealings with you.
  During our recorded calls, it was evident that you had a comprehensive understanding of the loan details, and at no point did you express confusion or lack of comprehension regarding the product or financing terms. We acknowledge that you were initially denied by one finance company, but with your consent, we pursued an alternative application that resulted in approval, affirming your understanding of the financing details.
  As a homeowner, you have the full right to deny installation at any point, either before or during the process. We left a copy of all relevant documents with you, detailing the product and financing terms for your reference.
  We understand your statement that you did not want the work to proceed, yet our technicians were allowed to complete the installation. We acknowledge that circumstances may have been challenging, and we genuinely want to assist in resolving any lingering issues.
  We assure you that we have fulfilled all our responsibilities to the best of our ability. If you have any further questions or concerns, please do not hesitate to reach out to us. We are committed to addressing your needs and ensuring your satisfaction.
  Thank you for bringing this matter to our attention, and we look forward to the opportunity to work together toward a resolution.
  
  

  Customer Answer

  Date: 02/20/2024

   
  Complaint: 21304394
  
  I am rejecting this response because:

  While I appreciate the respectful and professional response, it is unfortunately false information from someone who never participated in the interactions that occurred at my home. There is too much to refute and I quite simply dont have the time to convince a dishonest company that people matter. Honesty matters. Ive learned that its not worth my time to fight with companies who do everything perfect. I appreciate the opportunity to be a recipient of this companys shameful practices and look forward to dealing with the ongoing hassles for years to come, as integrity means little to companies focused on stealing money from people who dont have it to give.  And I said I couldnt afford it multiple times. Their salesman 100% misrepresented himself and filled the blanks for my responses when I didnt understand what was being asked.  And the saddest part is, I would never treat any one of this companys employees like they have treated me. And when people hang up on a telemarketer or slam the door in salesman faces, please know this is why. If I wanted air ducts, if I needed air ducts, I would have saved up and paid cash. I didnt pursue this. He knocked on my door and roped me into situation I never asked for. I tend to work for my income with integrity and intelligence. But I guess those who lack these qualities, just steal from others for their income.
  
  Sincerely,
  
  *******************************

  Business Response

  Date: 02/28/2024

  Thank you for your response, and we appreciate your patience as we continue to address your concerns.
  We have carefully reviewed all of the documents associated with your file. This included the signed agreements and your identification with matching signatures. It is clear that you entered into an agreement for the service, and we acknowledge your cooperation throughout the process.
  We sincerely apologize if our previous communications have not adequately addressed your specific concerns. We understand the importance of clarity and transparency in our interactions with you. Our aim is to resolve any misunderstandings and provide the necessary information to address your grievances.
  The reality is that that this is an agreement that you signed through physical documentation, online documentation, and confirmed all of the details over a recorded line. Our records indicate that you were fully informed about the product and financing terms during these interactions, and at no point during these recorded calls was there an indication that we represented anyone other than United State Solutions. 
  We acknowledge that there may have been a misunderstanding or miscommunication, and we regret any inconvenience this has caused. Our goal is to find a fair and equitable resolution. If there are specific aspects of the service or agreement that you believe were not adequately explained or that you would like us to revisit, please let us know. We are committed to working collaboratively with you to address your concerns.

• Initial Complaint

  Date:12/24/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The company never came back to complete the agreed upon job. See pics uploaded of the horrible condition they left the ceiling in.

  Business Response

  Date: 01/17/2024

  Dear ****************,

  We appreciate your feedback and concerns regarding the additional work scope requested. Our team has thoroughly reviewed your complaint, and we are committed to addressing any issues to ensure your satisfaction. The additional work requested involved a revision of minor patchwork that was initially completed by our handyman. We understand the importance of meeting our customers' expectations, and we take your feedback seriously.

  Upon receiving your request, our handyman promptly returned to your home to address the specific areas that required attention. The necessary steps were taken to sand down the designated areas in accordance with your instructions.

  We apologize for any inconvenience this may have caused, and we are dedicated to resolving this matter to your complete satisfaction. Our goal is to provide quality service, and we appreciate your patience as we work towards ensuring that your concerns are fully addressed.

  If there are any additional details or specific aspects you would like us to focus on, please do not hesitate to let us know. We value your business and are committed to making things right.
  Thank you for bringing this matter to our attention. We look forward to the opportunity to resolve any remaining issues and to continue serving you in the future.
  

  Customer Answer

  Date: 01/20/2024

   
  Complaint: 21052395
  
  I am rejecting this response because:

  This Reply to United State Solutions LLC and to the BBB as of January 20,2024. The job of sanding and finishing the job at my home from October 2023. I was scheduled for Wednesday the17th of January and by approximately 1:30 pm I called United States Solutions, to ascertain where the "Handyman" was and if they has an approximate ETA. I was informed that the window of service was  up until 7pm. Again approximately 30 minutes later I was contacted again and advised that the "Handyman" was behind and could they reschedule the appointment for the following Wednesday, the 24th of January. This date would put us outside of the 10 day response to the BBB in reference to this complaint. I look forward to completing this project that was started in October of 2023.  I hope the "Handyman" shows up this Wednesday and we can put this issue to rest.

  Thank you for your consideration with this matter.

  Kindest Regards,

  ********************

   

  
  
  Sincerely,
  
  *******************

  Business Response

  Date: 02/06/2024

  We are pleased to inform you that the required handyman work has been completed to your satisfaction. Our team has worked diligently to address the issues raised in your complaint, and we believe that the resolution aligns with your expectations.
  At United State Solutions, customer satisfaction is our top priority, and we take your feedback seriously. We understand the importance of timely and efficient service, and we are committed to continuously improving our processes to better meet the needs of our valued customers.
  If you have any further concerns or if there is anything else we can do to ensure your complete satisfaction, please do not hesitate to contact us. We appreciate your understanding and patience throughout this process.
  Thank you for bringing this matter to our attention. We value your business and look forward to serving you in the future.

  Business Response

  Date: 02/06/2024

  We are pleased to inform you that the required handyman work has been completed to your satisfaction. Our team has worked diligently to address the issues raised in your complaint, and we believe that the resolution aligns with your expectations.
  At United State Solutions, customer satisfaction is our top priority, and we take your feedback seriously. We understand the importance of timely and efficient service, and we are committed to continuously improving our processes to better meet the needs of our valued customers.
  If you have any further concerns or if there is anything else we can do to ensure your complete satisfaction, please do not hesitate to contact us. We appreciate your understanding and patience throughout this process.
  Thank you for bringing this matter to our attention. We value your business and look forward to serving you in the future.

  Business Response

  Date: 02/06/2024

  We are pleased to inform you that the required handyman work has been completed to your satisfaction. Our team has worked diligently to address the issues raised in your complaint, and we believe that the resolution aligns with your expectations.
  At United State Solutions, customer satisfaction is our top priority, and we take your feedback seriously. We understand the importance of timely and efficient service, and we are committed to continuously improving our processes to better meet the needs of our valued customers.
  If you have any further concerns or if there is anything else we can do to ensure your complete satisfaction, please do not hesitate to contact us. We appreciate your understanding and patience throughout this process.
  Thank you for bringing this matter to our attention. We value your business and look forward to serving you in the future.

  Business Response

  Date: 02/06/2024

  We are pleased to inform you that the required handyman work has been completed to your satisfaction. Our team has worked diligently to address the issues raised in your complaint, and we believe that the resolution aligns with your expectations.
  At United State Solutions, customer satisfaction is our top priority, and we take your feedback seriously. We understand the importance of timely and efficient service, and we are committed to continuously improving our processes to better meet the needs of our valued customers.
  If you have any further concerns or if there is anything else we can do to ensure your complete satisfaction, please do not hesitate to contact us. We appreciate your understanding and patience throughout this process.
  Thank you for bringing this matter to our attention. We value your business and look forward to serving you in the future.

• Initial Complaint

  Date:06/09/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company has been horrible to work. The initial work was done without issue. They arrived at the scheduled time and completed the work. However, I had an issue with one of my bedrooms not cooling properly and I have been contacting the company and complaining for the past 3months and the issue has still not been resolved. Whenever I call them they schedule an appointment for someone to come out and the technicians never show up or they show up on a completely different date and time. All appointments are open 8-5pm therefore Ive wasted multiples days waiting for them to arrive without ever receiving any type of phone call or anything to cancel or reschedule. Overall they have been HORRIBLE to work with.

  Business Response

  Date: 07/12/2023

  Hello Ms. ********************** it comes to fixing ducts and air conditioners, it is never a one size fits all. Sometimes you may go to fix one problem and find another, and sometimes you fix one problem for another to occur. Some things are avoidable, but rest assured we always do our best to provide the best customer service that we call always. Though we did miss one call and have been to your home more than once, the process has certainly not taken 3 months to resolve. We apologize for not satisfying your needs exactly per your expectations and hope that you give us an opportunity to improve in the future. Thank you for your review.