Business ProfileforJays and Jewels, Inc.

I ordered an engraved, solid rose gold necklace on June 24, 2023. This was my fifth solid gold purchase from Jays and Jewels with no previous issues. With the engraving and discount code the total was $337.50. Order #*****. Engraved items were promised delivery in 4-6 weeks of ordering in my confirmation email. My order arrived 11 weeks after purchase on September 8, 2023. While the necklace engraving and design is correct, the rose gold is tarnished and fading into a non gold color. The chain and charms are clearly not the 10k solid gold I paid for. When I went to email customer service as I have done in the past to ask questions, the website was locked, saying they were busy fulfilling orders and to contact them via Instagram. I immediately did so and have been ignored. The website is now gone and no social media is active. I have no way of correcting this issue. I dont know what has happened because my previous pieces have all been excellent. I had an issue with the first order I made when the detail of the piece wasnt correct and they immediately made and sent a replacement. This latest piece is highly tarnished and looks terrible. I dont know why it is suddenly fake gold with a closed down shop and no replies. Im marking refund as the desired outcome, but I really wanted this necklace to be a forever piece and wish they would still make it with the quality they used to have.