ComplaintsforEl Car Wash Hialeah, LLC
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Complaint Details
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Initial Complaint
01/29/2024
- Complaint Type:
- Order Issues
- Status:
- Answered
Please see the document attached. If this is to become publicly visible. Please omit my name. Thank you. Also, I was unable to attach pictures of my car due to limited space available for supporting documents. Please let me know if I may email the pictures. Thank you once more.Business response
02/01/2024
While we understand that **** is upset with his service, El Car Wash does not provide refunds for single wash services. Our refund policy can be viewed here (****************************************************************************)The part of our refund policy that he fails to include states: If you are unsatisfied with your wash, you can request a rewash before leaving the site." **** left our site immediately after exiting the wash tunnel and we cannot be held responsible for any dirt that *** have collected on the vehicle after leaving our premises. **** also states that we do not have anywhere to inspect vehicles after leaving the tunnel, however, all our locations have vacuum bays just outside the tunnel for customers to use after they wash. We offered him a free re-wash at the same level he paid for with a text in code as and he declined our offer. At this time pursuant to our policies which are clearly stated on our website we will not be offering a refund. He is still welcome to use the code offered to him so he can re-wash his vehicle.
Thank you,
El Car Wash
Business response
02/01/2024
There are no clarification points in the message.Business response
02/05/2024
Hello,
No clarification points were included in the previous message.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.