ComplaintsforHanes Hurricane Shutters & Services, Inc.
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Complaint Details
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Initial Complaint
01/06/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
On 1/25/2022 I entered into agreement with this company to provide impact windows and balcony door for my condo apartment. In order to move forward I wrote the requested check for $6,725 representing about 50% of the cost of the job. At the time of signing the letter/contract we were told by ************************* (company representative) that the turn around time will be 24 to *********************************************** September 2022. The balcony doors are still not installed, So I began contacting ************************* through texts, emails and voice massages and he apparently stopped answering my calls. In the last of the communications ************ just tell me "give me one more week" - it happened in the middle of December.I am seeking completion of the agreement - installation of the balcony door.Business response
02/02/2023
Hello,
Everything has been resolved with the customer. All work has been completed and final inspection from the City has been completed as well.
Customer response
02/02/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*************************Initial Complaint
11/10/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
On 6/18/2021 I entered into an agreement with this company to provide impact windows for my condominium. In order to move forward I had to write a check for $5,840 representing 50% of the cost of the job. At the time, ****** ***** owner of the company, indicated that the turnaround time including installation was 8-12 weeks. As those dates came and went Mr. **** indicated that his supplier was having issues getting materials which is somewhat understandable today. However after repeated attempts to gain a new estimated delivery date, Mr. **** sent an undated letter from his supplier on 10/18 that indicated an 18-week turnaround due to work volume, shortages of materials and labor. Had written on that letter by Mr. **** was that the delivery date was now 11/18. So I began contacting Mr. **** through text, email and voice message as he has apparently stopped answering calls and returning messages. On the last of those communications I requested a full refund of my $5,840 as I will seek another option for this job. Mr. **** has not responded. I am seeking this refund in full as soon as possible.Business response
12/23/2021
Business Response /* (1000, 10, 2021/12/07) */ ***** Hurricane Shutters Hello Mrs. ****** I am very sorry for the delay in responding to this very important matter to us, but last week I was in the hospital for a very serious health issue. I called Mr. ***** and communicated to him that unfortunately he is taking all the frustration on us the Contractor, but unfortunately we are powerless in the matter. As soon as we got a Signed Contract, we ordered the job through "MrGlass Windows and Doors Manufacturer" and we can submit to you the exact response that we keep on getting. I Quote: "The ongoing Covid Pandemic not only has affected our suppliers, but our own work force, together with an unprecedented high volume of orders, has forced us to extend our lead times; therefore, we had to move the Estimated Time of Completion (ETC) of your Order for Monday, Dec 06. We are doing everything possible to expedite our work; however, please accept our most sincere apologies for the inconvenience that this may cause. Thank you for your understanding. MrGlass" I communicated this to Mr. ***** and on Wednesday, Dec 08 we are going to install the job. We are deeply sorry for the inconvenience and can't wait to complete the job and to satisfy Mr. *****. Respectfully, Consumer Response /* (3000, 12, 2021/12/09) */ (The consumer indicated he/she DID NOT accept the response from the business.) Mr. **** continues to play games with his customers. According to his response to the BBB the job was supposed to start yesterday and of course it didn't. Nor did he contact me to confirm. I tried calling him today and his voicemail is full. I texted him and he apparently has shutdown his phone. I have had enough chasing this gentlemen down and demand a refund. Consumer Response /* (2000, 17, 2021/12/21) */ The company did ultimately make good on their commitment and overall I'm very pleased with the work performed. Granted communication could have been much better but from my perspective this case can be closed.Initial Complaint
05/07/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
On May 4th 2021 and may 5th 2021 I had 2 hurricane impact sliding glass doors installed in my home. Last night May 6th we had a small rain storm in our area. The large impact sliding door in our living room had major water intrusion from the bottom of the doors and the tracks filled up with water that was not draining. It was so filled that we had to put towels in the tracks to stop our living room from flooding. I am attaching photos to show the start of the water intrusion from both corners of the door opening. I contacted Hanes to address this issue. They sent out a tech today 5/7/2021. The tech said that the install was perfect and that is the design of the product. I explained to him I am not satisfied because this is a hurricane impact door and he stated that that could happen during a hurricane. We had a minor rainstorm and had we not been home our house would of been flooded. The owner was called by the tech and said the install is good they will not do anything to repair.Business response
05/12/2021
Consumer Response /* (2000, 7, 2021/05/11) */ The owner of the business came with his best installer and with the city inspectors recommendations and evaluating the problem I believe this situation is now resolved.
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Customer Complaints Summary
4 total complaints in the last 3 years.
0 complaints closed in the last 12 months.