16 Customer Reviews
- Date
- Highest Rating
- Lowest Rating
Review from Aharon L
1 star09/19/2023
Had my Audi serviced previously here and decided To bring my Range Rover for oil change called Them up talked to the owner ****** got a price of 285 ******* change I said ok lets do it well when the car was done it wasnt 285 anymore it was 585$ I asked why ? They changed the filters I didnt ask the filters to be changed anyways I paid for for the service Walking out with a bad taste in my mouth Looks like they are struggling to get businesses and looking to overcharge or fine additional issues Well guess what after their service the next day my car Computer showed low coolant I just serviced it with them and suddenly problem starts to appear! and this time I didnt bring it to them but the dealer and wont be coming back again to this shop again Wont recommend to anyone !
Euromotive Performance Response
10/12/2023
We appreciate your feedback, though we must express our disappointment in the way you've chosen to interpret your recent experience with us. We take our customers' concerns seriously, and we'd like to address your points in a more detailed manner.
Firstly, we regret any confusion regarding the pricing for your ***************** change service. We understand that the initial quote of $285 provided for an *********************** proveded by *******, led to unexpected additional costs due to the necessary engine air filter replacement that was not included as you were aware. However, our pricing is transparent, and any changes made to the service are always communicated before the work begins. Its important to us that our customers understand the value they are receiving with our services.
Regarding the low coolant warning after our service, it's crucial to note that occasional issues can arise in any vehicle, and they might be coincidental to the service provided. We assure you that our technicians are highly skilled professionals who adhere to industry standards and conduct thorough inspections. We are sorry for any inconvenience caused, but it's unfair to directly attribute the issue to our service without proper diagnosis.
We deeply regret any negative impression this incident may have left, and we truly value your business. We understand that you have chosen not to return, but we stand by the quality of our services. If you ever reconsider and decide to give us another chance, we would be more than willing to demonstrate our commitment to customer satisfaction.
Thank you for your understanding.
Sincerely,***************************
Review from John R
1 star03/18/2023
Called to ask about an invoice they submitted for over $10,000 of repairs , rude and dismissive when asked the ownerEuromotive Performance Response
03/20/2023
To whom it may concern,
we have researched this review and this review is a spam. We have no history of this person in our system.
Review from Pat G
5 stars03/07/2023
The staff is fantastic and the service is always quality. They send a detailed electronic inspection report as soon as they finish the service which is much appreciated.Review from charles W
5 stars12/22/2022
Excellent company. Keeps you updated on you vehicle status. Does quality workReview from John K
5 stars10/16/2022
Great customer service and even better mechanics. Highly recommend servicing your cars here. Plus the price is right too.Review from Ivan C
5 stars06/16/2022
******* was very professional and did an excellent job on my Porsche 997Euromotive Performance Response
06/20/2022
Thank you for your positive feedback ****. We appreciate your business and welcome you to our Euromotive Family!!Review from William M
5 stars05/19/2022
Excellent service, ********* and ******* are very professional and help me every single time that I contact them, they fight for my interests, excellent job!!!Euromotive Performance Response
05/20/2022
Thank you for your review, *******. It was a pleasure to work with you and get your ******** repaired back to manufacturer standards. We will see you at your next service!Review from Brandon P
5 stars04/02/2022
Duwayne was great! Makes sure any and all repairs are done to the highest of quality. If you’re looking to get your luxury vehicle taken care of the right way, Euromotive is the place to go!Review from Alex B
1 star03/17/2022
The owner ***** is very arrogant and obnoxious. He will not give you any prices over the phone, period. You just have to bring the car in and don’t ask how much. If you need to know how much, you will be called “cheap”. He will not do an oil change because they are “a certified shop” and will only do full service. Mercedes Benz of Miami will do an oil charge without full service and no appointment necessary. I guess they are not certified enough. Euromotive Performance was never my preferred shop because of owners attitude, I used them out of convenience for certain things, however nobody deserves to be talked down and I would not recommend going there.Review from Peter K
5 stars01/27/2022
Excellent service and very knowledgeable repair. Give them a try you won’t be disappointed
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