Business ProfileforGRS Community Management

Im so glad I found,I am a resident of one of your communities. Location is, ********** *******, the community name is *****************************. I have been dealing with a situation of a rabid raccoon. We have seen him many nights, he comes in my pool because we have a shallow area, this morning the situation got worse. The raccoon almost attacked my daughter while she was taking the dog out. I am so scared for my familys safety. Immediately, I reached out to ***** , the community manager and she completely dismissed me, hung up the phone and refused to even have a conversation with me. As the community manager, I thought she would be able to help resolve the problem, but she simply refused. I talked to ******* and ****** at the ********** office and they told me that no one was above *****, and that the there was another supervisor but she was out sick. The raccoon is not in my property, he is in the common areas. He keeps getting in my pool and they can spread deadly bacteria that could be fetal for myself and my family. Please help me resolve this problem. I dont want my family or my neighbors to get hurt. Please DM me asap. Thank you, I love this community but I dont feel safe in my community anymore and I want this safety issue to be resolved. Thank you, and I hope to hear back from you soon. You can DM me any directly to solve this issue.