Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/30/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In august of 2022 my husband and I went to GMC of Gainesville to purchase a new vehicle. We had our hearts set on the beautiful GMC ******* They kept us there until after midnight, and they told us we needed all this extra stuff because it was a new vehicle, we was told a lot of these things was free, so we gladly agreed to everything because we thought GMC would be fair with us as we had been longtime customers. I never was told the total amount due, I was not given any information on this platinum package that they said we needed, I was never told I had road hazard, I already carry road hazard through my insurance. So 3 years in we know we cant afford this huge car payment so I took the vehicle back to GMC of Gainesville to trade the acadia in on a used vehicle with a much lower payment. The man say oh stormi do I have the vehicle for you! Mind you I had already told him I needed to lower my car payment, he brings around a brand new 2024 truck and I was a bit baffled but I again explained I need to lower my payment. Then I said well we are gonna trade in this acadia and I was informed I would be better off to have my acadia repoed because I am so upside down in the acadia they wouldn't take it in on trade. Seriously???I trusted GMC to treat me right and now they are telling me to have my acadia repoed, which sadly I have to do this because I need to be able to afford to eat. How is it legal to do that to someone in poor health. THE TOTAL AMOUNT THEY CHARGED US WAS 60,000. STILL OWE 40,000. this should be a criminal act

  

  Business Response

  Date: 07/01/2025

  This transaction was completed on 08/31/2022 and every document was signed and agreed upon for all additional protection plans such as VSC, GAP, Maintenance etc.  the customer has opted in and signed for. We are willing to work with the customer however we with the vehicle being new when purchased there is of course depreciation and some of the protection plans can be cancelled to reduce the balance if they don’t see value in it however will not change the payment. We will be reaching out to the customer and advise them to cancel and or refinance the vehicle and can possibly lower the payment.

   

  Best Regards,

   

• Initial Complaint

  Date:05/29/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In early May 2025, I visited Gainesville GMC to trade in my late husband’s F-350 for a Toyota Highlander. During my visit, I met two employees—****** *** ******—who offered condolences and assured me they would “take care of me.”
  
  However, I soon felt pressured into purchasing a vehicle sight unseen. To ease my anxiety, I specifically asked—three separate times—for ****** to remove the $1,995 charge for the RECOMMENDED PPP+ from the invoice. He verbally agreed each time.
  
  ****** said the Highlander “should” arrive by Friday, 5/16. Then Saturday. Then Monday morning, afternoon, and evening. When it didn’t arrive by noon Monday, we contacted ****** who partly blamed us for requesting flatbed delivery—which we never did.
  
  Later that day, we requested compensation for the delays and broken promises. ***** agreed to issue a We Owe that included:
  • $2,400 cash (expedited)
  • 1 alignment
  • Tinting of two side windows
  
  By 6:11 PM, still with no ETA, we told ***** we were no longer interested. He replied that the car was “already loaded and en route.”
  
  The vehicle arrived around midnight—in poor condition. It had scratches, dents, stains, and even hair inside. The driver said he didn’t get to Gainesville GMC until 9 PM, contradicting *****’s timeline.
  
  ***** promised to send the signed We Owe by EOD Tuesday, 5/21. As of 5/28, we’ve received nothing—not the We Owe. We also discovered the $1,995 PPP+ was not removed but instead rolled into the vehicle price to hide it.
  
  ***** said to contact the GM. We did. He was rude and unhelpful.
  
  I don’t want this to become litigious, but I’m out of options. I’m only asking for what was promised:
  • A signed We Owe with all items by EOD 6/3
  • The $2,400 payment
  • A $1,995 refund for the PPP+ I explicitly declined
  
  That is all.

  

  Business Response

  Date: 05/29/2025

  We have been in touch with some one that said is like her
  son ***) and never discussed all of this with *** ***. Per our conversation we have
  requested for a check to be overnighted (see attached) to **** *** for $2,400
  that is owed to her and provided we owe document showing for Tint and
  alignment. We have also offered to buy the vehicle back for the fair market value if
  they are not satisfied and he ***) not **** did not agree to it at the time. We have
  also discussed in length that the agreed upon price was what was on the
  contract with ** (like a son to ****) and nowhere additional document was
  provided regarding the claim for a different agreed up on price. We have yet to
  hear from **** and we believe this complaint has been filed by the same person
  that is claiming to be like a son.
  If **** can provide the details regarding this to us or any
  additional concerns she might have, we are more than happy to assist in any
  way we can.
  We have also received a review from the same person
  impersonating as someone else and making the same claims and sharing false information (see attached).
  
  We believe we have done all we can in good faith to
  accommodate **** and the transition.

• Initial Complaint

  Date:10/15/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On September 19th, 2024, my husband and I traded in a 2012 ***** Odyssey as part of a purchase from GMC Gainesville, **. As of today, October 14, 2024, my vehicle has not been paid off through *******************, despite confirmation from our lender (*********************) that the funds have long since been sent to GMC Gainesville. I have followed up several times and have been given several excuses. ****** in their finance department has blamed the recent hurricanes in ******* for the extreme delay and stated that their accounting department is simply very slow and that he himself has many complaints with how their accounting department operates. As a family that has previously lost everything in a hurricane, this is incredibly insulting as this matter should have reasonably concluded before Hurricane ****** and Hurricane ****** ever struck *******. *** had our funds before the date of the hurricanes and for reasons not available to me, decided to delay sending the payoff funds. As a result, the payoff request submitted by ****** on September 19th has long since expired (it was a 10 day payoff). As a result of these extreme delays, we have no confidence in this facility and have also requested several times to cancel the extended warranty we purchased as we can't imagine being without a car for a month or more if their service department is operated as poorly as their finance and accounting departments apparently are. The payment on the ***** Odyssey that we have traded in almost a month ago is now long past due. We are requesting that *** request a new, updated payoff request and actually submit the funds in full to ******************* before this one expires. We are also eager to cancel the extended warranty that we purchased in good faith before we knew how unreliable this business is. We are excited for a swift resolution to these issues from this point forward.

  

  Business Response

  Date: 10/15/2024

  I have been in contact with the guest and have addressed all issues with the payoff as well as the cancellation.  They have my contact information if anything further is needed.

• Initial Complaint

  Date:07/01/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a 2012 **** truck VIN#***************** on 11/7/2014 from Gainesville GMC, included was a 15yr/150,000 mile extended powertrain warranty. Truck broke down on 2/7/24 with 88,419 miles on it. Needed repair of molded lead frame in transmission, cost $1,276.99. Contacted the warranty administrator listed on my copy of the extended warranty and was told no record of the warranty was on file. Truck was repaired on 2/21/24. Contacted Gainesville GMC three times in March of 2024, spoke to two managers **** ******* and ****** ***** They were always looking into it and promising to call back. After waiting over a month for a return call, on 4/26/24 I sent written notification to them of claim per FL Statutes Section ****** for $1,076.99 (1,276.99- 200 deductible) which was in accordance with my extended warranty. I provided them with all copies of repair invoice and my copy of the warranty they issued me. ****** ******** at Gainesville GMC signed for the claim on 4/30/24. I have not received any response.

  Customer Answer

  Date: 07/16/2024

  Please find attached documents that were sent to Gainesville GMC regarding my claim for which I have never received a response.  These 3 attachments include  (1) letter to GMC, (2) a copy of the extended warranty, and (3) the bill for repair of the warranty item.

   

  Thank you for your time given in this matter.

   

  **** ** ****

  

  Business Response

  Date: 08/21/2024

  I will be reaching out to this customer this morning. My service manager could not find records of those records so I will be calling the customer for more information. 

  

  Business Response

  Date: 08/21/2024

  I will be reaching out to this customer this morning. My service manager could not find records of those records so I will be calling the customer for more information. 

  

  Business Response

  Date: 08/23/2024

  I have spoken to Mr. **** twice and I am reaching out to the old warranty company and also SAC about the records. 

  Customer Answer

  Date: 08/28/2024

  *******, reference complaint #********* I have not received an answer to the complaint. Last communication was 8/23 and the manager was looking into it, but it is not resolved. Please keep the complaint open. Thank you. ****

  

  Business Response

  Date: 08/29/2024

  I just spoke to Mr. **** and let him know that I fwd the information to our legal department. I let them know that I should have an answer in one week. I reassured the customer that we are all on top of this issue.  

• Initial Complaint

  Date:06/21/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 2024 GMC AT4 from this dealership on February 29,2024. I was told at the time that I would have to finance the vehicle because this is the only way the dealership makes money. I was also told that it would not be more than 75.00 to do this, I had wanted to do a cash deal and should have left when they said this because I had already told the sales person numerous times it was going to be a GM Family purchase and a cash deal but I had already given them the code for this truck so we went with it, When i got the payment book i called for the payoff and it was more than the 75.00 that they had told me. I called the dealership multiple times and got the run around over and over. Finally, they sent me to a man that said he was the general manager who told me that I got a great deal, and he didn't know why I was calling, he said he wasn't going to give me any of my money back. I said well your finance manager told me it would not be more than 75.00 and he told me people in **** want ice water so good luck and don't call back. I then contacted General Motors and the ****** ***** to let them know what a disappointment this whole experience has been. General Motors, while helpful getting an extra key for me could not help with the extra cost that I had paid to finance a vehicle that again I wanted to do as a cash deal. The ****** ***** never contacted me to see how they could help me. I also contacted State of ******* *** who gave me the number to the financial Services, I have not heard back from them as of yet. The price on the invoice for the truck was ********, when i got the payment book that figure went to ********. I called to pay off the truck and the price rose again to ********, so that is ****** more than I was told from the beginning and $525.37 more than the 75.00 the finance manager told me it would cost for the truck to be financed. All I'm looking for is some accountability on the part of this dealership to make this right.

  

  Business Response

  Date: 07/17/2024

  The customer signed all of her paperwork with our Finance Manager which spells out how much their interest is. The $75.00 that the customer is referring to is the dealer fee charged on GM Friends and Family transactions. 

  Customer Answer

  Date: 07/17/2024

  
  
  

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

  
  

   Complaint: ********

  
  

  I am rejecting this response because:

  
  

  Regards,

  
  

  **** *******y

  
  

  
  

  
  

  
  
  

  Customer Answer

  Date: 07/17/2024

  Again I was told by your finance manager that it would not be more than $75.00.  And I was lied too. I should have walked away when you told me I couldn’t pay cash for the vehicle. Very shady business practices and I can promise you everyone I meet will know how shady your business is. 

  Customer Answer

  Date: 07/17/2024

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

   Complaint: ********

  I am rejecting this response because: Again I was told by your finance manager that it would not be more than $75.00.  And I was lied too. I should have walked away when you told me I couldn’t pay cash for the vehicle. Very shady business practices and I can promise you everyone I meet will know how shady your business is. 

   

  Regards,

  **** *******

• Initial Complaint

  Date:06/03/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took my car to Gainesville Buick GMC to have a specific issue diagnosed. I was very specific with the service advisor prior to authorizing any repairs. I was told that the issue was diagnosed, and it would cost $5,063.38 to repair. I requested something additional in writing to guarantee that what was being fixed would resolve the noise and acceleration issues I thought were coming from the transmission. The service advisor assured me that the mechanics heard the noise, and it would be resolved. The service advisor lied to me, so that I would authorize these repairs. A few months later, I eventually spoke with two mechanics there and they both said they never heard the noise. Immediately after picking my car up, I started experiencing the same exact issue that I had originally brought my car there for. I have taken my car back to the dealership for this issue more than 6 times between 1/30/24-4/1/24, in which they would have it for weeks at a time and they still never fixed the original problem. The service advisor got confrontational with my grandfather and I when we asked questions about the repairs and asked to receive a breakdown of the costs. Gainesville Buick GMC did not fix the problem I am experiencing with my car, in fact, they caused more damage to my vehicle. They left bolts and screws off, the headlight was not working (when I picked my car up), the service advisor drove my car erratically and aggressively at high speed and when we returned to the shop, the radiator burst! Now, my vehicle is not driving, and I have all types of lights on my dashboard that were not there prior to me taking my car to Gainesville Buick GMC. Please see the timeline of events which breakdown my encounter with them from 1/30/24-4/1/24.

  

  Business Response

  Date: 06/07/2024

  Good morning,

   

  I have reviewed the vehicle history at our dealership and also have spoken with service staff about the alleged situation. The customer did receive a breakdown of the costs on the Customer Repair Order. It is also not true that the Service Advisor drove the vehicle erratically and aggressively. In regards to the vehicle lights, this vehicle had other issues that were not addressed by the customer due to age, mileage, and wear. 

  Customer Answer

  Date: 06/11/2024

  
  
  

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

  
  

   Complaint: ********

  
  

  I am rejecting this response because: Gainesville Buick is not addressing the original issue that I brought my vehicle in for. They did not fix the original problem that I was having with my vehicle and in fact created more problems. I provided information from another mechanic shop that verified they did not fix my vehicle. I paid for service that was provided with negligence and left my vehicle in worst condition than before coming to Gainesville Buick. The age and mileage of my vehicle has absolutely nothing to do with the fact that I paid over $5,000 for an issue to be resolved and it has not been. I have receipts to show that I keep up with maintenance and service on my vehicle. Gainesville Buick did a complete diagnostic so how are you now saying the customer (Me) did not address all the issues with vehicle. That is a complete LIE!  The service advisor did drive my vehicle aggressively which caused the radiator to crack and leak fluid ( I was in the vehicle when he was driving). Again, that is not the issue I have. I was very clear before arriving to Gainesville Buick that I wanted the noise and acceleration issue fixed. They told me the things I paid for was going to fix it and it did NOT. Now my car is not driveable due to the negligence of Gainesville Buick's mechanics.

  
  

  Regards,

  
  

  ****** *******

  
  

  
  

  
  

  
  
  

  

  Business Response

  Date: 08/01/2024

  The vehicle was not just driven with our Service Advisor, it was driven with multiple technicians and did not have just one issue. The vehicle had multiple issues and not all of the work was approved by the customer, but most was. There was more work to be done with the vehicle. With multiple witnesses, the Service Advisor did not drive her vehicle aggressively. 

  

  Business Response

  Date: 08/01/2024

  The vehicle was not just driven with our Service Advisor, it was driven with multiple technicians and did not have just one issue. The vehicle had multiple issues and not all of the work was approved by the customer, but most was. There was more work to be done with the vehicle. With multiple witnesses, the Service Advisor did not drive her vehicle aggressively. 

  Customer Answer

  Date: 08/02/2024

  
  
  

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

  
  

   Complaint: ********

  
  

  I am rejecting this response because: I addressed all the issues that they told me was wrong with my vehicle. Unfortunately,  more issues arose because of the work they performed and their negligence. Again, ONLY the service advisor and myself was in my vehicle when he drove it in a manner that caused the radiator to burst at Gainesville Buick upon our return  from a test drive. I had already came back several times, so they could hear the noise that I originally brought my car in for!  The issue was never fixed! There is no reason for me to lie on this matter when all I ever wanted was my my vehicle fixed. I paid over $5,ooo dollars for repairs because they said those repairs would fix all issues I had with my vehicle.  Gainesville Buick is not taking accountability for their failure to accurately diagnosis a customer vehicle issues and the fact that their negligence caused more issues!  

  Regards,

  
  

  ****** *******

  
  

  
  

  
  

  
  
  

  

  Business Response

  Date: 08/06/2024

  From what I can recall.  Customer came In with a rattle noise and we could not verify it after having four different people ride with her. Long story short, the vehicle had multiple oil, leaks, and broken components that we diagnosed prepared an estimate gave an estimate. Customer agreed to have the work done. Customer came to pick her vehicle up, so rattle was still present once again looked again at no charge. Could not find anything. ***** rode with the customer and we couldn't verify noise. Customer went to leave radiator popped at the drive. We replaced the radiator at no charge to her for customer satisfaction. No rattle noise was ever detected .    Please let me know if I can be of any more assistance. 
  

   

   

   

  ***** ********

   

   

   

   

   

  C. ***** ********

   

  Service Director

   

• Initial Complaint

  Date:04/29/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a vehicle 7 months ago and it has been back 4 time in 7 months for major repairs, The last repair was $4800.00 and the vehicle is doing the same thing, I didn't make it home the day I received the vehicle back. Now they are refusing to work on the vehicle. I paid $4800.00 for a vehicle to not be fixed.

  

  Business Response

  Date: 05/16/2024

  We have resolved the issue and the repair has been completed.

  Customer Answer

  Date: 05/16/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

  
  

  Better Business Bureau:

  
  

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

  
  

  
  

  
  

  
  Regards,
  

  
  

  
  

  **** ******

  
  

  
  

  
  

   

• Initial Complaint

  Date:03/26/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a vehicle from them on April 8th, 2024 and traded them my vehicle, which was in excellent shape. I reside 2 1/2 hours away but it appeared to be a good deal so I made the drive. I drove the vehicle I purchsaed home and immediately every power window, door lock, power mirror, memory seat, everything electronic quit working. I immediately called them the following morning (they were closed the previous evening when I got home) and I requested to bring the defective vehicle back and retrieve my trade, which obviously was still there. They refused and said "That is not an option." Ultimately I had to take it to the local dealership as the vehicle I purchased was still under manufacturers warranty as it was only 2 years old. After leaving and bringing it back to the local dealership several times over a 9 day period as everything continued to fail, they finally got it repaired. The other issue with Gainesville GMC is they don't pay their bills. It is currently March 26th and my bank that I had my orignal vehicle loan that I traded to Gainesville GMC has not been paid off by them yet and I have a car payment due the first of April that I will have to make so I don't negatively affect my credit. My bank explained that they understood that I traded the vehicle but since the loan is still active I must make that payment to avoid a late pay. I also have a new loan with my same bank for the vehicle I just purchased that I'll need to pay as well. When I traded the vehicle to Gainesville GMC they had me get the "10 day pay off" number from my bank and I was told they would send that amount to them. That never happened. I called Gainesville GMC on about the 20th of March to ask what happened to them paying off my trade. A receptionist said finance would call me back and that "It routinely takes 30 days for them to pay the loan." How is that possible when the payoff amount is only good for 10 days. I then called Gainesville GMC at about 9:15 AM on March 25th and left a long detailed message and asked for a call back to resolve this issue. It's more than 24 hours later and no call back.

  

  Business Response

  Date: 05/07/2024

  After some research, this check was cut on 03/29 and cleared our bank.

   

  ***********************

• Initial Complaint

  Date:10/10/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I traded in a vehicle using Gainesville Buick, GMC. It has been two months and the vehicle. I traded in has not been paid off by the dealership. The bank has told me that the dealership continues to say that they are overnighting a check, and the first check that was overnighted was not enough money. Gainesville dealership told the bank to shred it. They said they would overnight a new one, but that has not happened. My account with Avadian Credit Union is now two months overdue, and I had to make a payment on the jeep that I do not own in order to keep my credit from being hit.

  

  Business Response

  Date: 11/21/2023

  The original check was sent on 9/5...I believe what happened is that the payoff was slightly off due to interest that had been accrued and the customers lender returned the check...last month we resent a new check and paid off the account and the lien has been satisfied and we have made the customer aware of it...please feel free to reach out if you have any questions in this matter...thanks

   

  **** ******

  ******* ******

  Gainesville Buick GMC

  Customer Answer

  Date: 11/21/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

  
  

  Better Business Bureau:

  
  

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

  
  

  
  

  
  

  
  Regards,
  

  
  

  
  

  ******* *****

  
  

  
  

  
  

   

• Initial Complaint

  Date:09/01/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had received a giveaway invitation through the mail on August 31, 2023. I did the scratch off and realized that my code was one of the winning codes for $2,500 instant cash. At first I was skeptical so I decided to call the number on the invitation to make sure that this giveaway was real and not a scam. The lady over the phone had confirmed that I indeed had won a prize. When I went to the dealership the gentleman said that I had one won of the following five prizes but that they had to check their board and confirm exactly which one I had won. After 30 minutes of the sales rep trying to talk me into buying a car, I had asked about the prize and he came back and gave me a mini speaker which was worth $5. If I would have known I did not win those $2500 as they had told me I had won, I wouldn’t have wasted my time and energy into coming in. I am so disappointed that they do this to people. The whole way there I was so happy about being the “lucky” winner and instead had left there sad and disappointed. Don’t tell people that they are going to be receiving a certain price if it’s not true, you are just messing with people’s emotion and time.

  

  Business Response

  Date: 09/14/2023

  I apologize for any confusion and the inconvenience that is caused.  Please let me know if i can do anything to help