Complaints
Customer Complaints Summary
- 34 total complaints in the last 3 years.
- 13 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:05/08/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I reviewed a copy of my credit report and I was shocked to find. I have been a victim of identity theft I
do not recognize this account. Please remove this from my credit report. This is hurting my ability credit
Business Response
Date: 05/08/2025
**** ********,
Could you please provide a copy of the police report and the FTC Identity Theft report related to this matter? Having access to the detailed information within these documents would greatly assist us in providing comprehensive support. Should you have any inquiries, please do not hesitate to contact our office at 866-292-9978.
Initial Complaint
Date:04/08/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am not liable for this debt with RAM-******** ****** APTS, I do not have a contract with COLLECTION BUREAU OF F , they did not provide me with the original contract as i requested.
Opened date: 1/1/2024
Account number: 188842*
High credit: $22.00
Correction to my credit report. I demand this account be removed from my credit reportBusiness Response
Date: 04/11/2025
Ms. *******,
I do not show that you have ever contact our office requesting validation of the balance due to ******** Mobile Apartments your account was turned over to our office on 1/2/2024. We have requested the statement of charges from ******** Mobile Apartments once received in our office, we will mail a copy to the address you provided in this complaint. If you have further questions please reach out to our office at 866-292-9978.Initial Complaint
Date:03/31/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Complaint Statement:
I recently reviewed my credit report and noticed an inaccurate and invalid account reported by [Creditor/Collection Agency Name]. This account is not valid, and its presence on my report is a violation of the Fair Credit Reporting Act (FCRA).
Under the FCRA, all reported accounts must be accurate, verifiable, and legally collectible. This account does not meet these standards, and I am requesting its immediate removal. I have not received proper validation of this debt, and without sufficient proof, it should not be reported.
I am formally disputing this entry and requesting that it be deleted from my credit report. If the furnisher cannot verify the accuracy and legitimacy of the account, it must be removed in compliance with federal law.Business Response
Date: 04/03/2025
Mrs. *******,
Our office has had your account with Debtco-PayVantage since March 14, 2023. On March 15, 2023, we sent a notification to your address at **** ****** **** ******* NC, but we have not received a response from you until now. The outstanding balance of $2,335.42 is for an iPhone 12 that you leased through PayVantage on December 16, 2021. I have attached a copy of the lease agreement for your reference. If you have any questions, please contact our office at 866-292-9978.
Customer Answer
Date: 04/03/2025
Complaint: 23135066
I am rejecting this response because: I never had an iphone 12 this is fraud and it needs to be removed immediately
Sincerely,
********* *******Business Response
Date: 04/03/2025
Mrs. *******,
We will note the file of your dispute.
Customer Answer
Date: 04/12/2025
Complaint: 23135066
I am rejecting this response because:
this is a case of identity theft and i need this to be taken off of my credit file immediately
Sincerely,
********* *******Initial Complaint
Date:03/28/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I honestly don’t get why COLLBURFTWB is reporting this debt under my name because I don’t owe them anything. I never signed anything with them, and when I asked for a copy of the original application, they didn’t even bother to provide it. It’s frustrating because this is hurting my credit for no reason, and it’s just not fair. How can they just put something on my report without any proof?
Account No: 16282
Amount Disputed: $220Business Response
Date: 04/07/2025
**** *********,
We have contacted ******** Mobile Apartments to obtain a statement of charges; we have yet to receive the statement from their office so we have canceled your account in our office for collections. We have attached a letter for your records. If you have any questions, please contact our office at 866-292-9978.
Initial Complaint
Date:02/21/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am not liable for this debt and I do not have a contract with COLLECTION BUREAU OF F plus they did not provide me with the original application like I asked.
Account No: 16955
Amount Disputed: $5647Business Response
Date: 02/21/2025
Ms. ******,
Thank you for reaching out to our office. According to our records, we mailed you a statement of charges on 3/17/2023 to the address of **** ** **** *** ****** ** ****** when we received your dispute from Transunion. Here is our license number for collection in the state of Florida: CCA9904751. You are more than welcome to look our agency up. I have attached the statement of charges for you to review. If you have any questions, please contact our office at 866-292-9978, M- F, 8 AM-5 PM CST.
Initial Complaint
Date:02/10/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have had this company on my credit report for some time now. They have never tried to contact me. I have no idea why they say I owe them money. I’ve never been to ft Walton. But some how I have collection bureau of ft Walton on my credit report. In the amount of 617$. I disputed it once. And it got kicked back. I do t know how to contact them since they have not contacted me.Business Response
Date: 02/10/2025
Mr. ******,
Thank you for reaching out to our office. The balance of $617.00 is due to Jackson County Fire & Rescue from date of service, 07/02/2020. We mailed our notice to the mailing address of **** ***** *** *********** *** back on 12/29/2020. We have never received a return mail from this address. We have updated your mailing address to the address you provided and have mailed you a statement of charges. If you have further questions, you may reach out to our office at 866-292-9978 M-F 8 AM-5 PM CST
Initial Complaint
Date:01/06/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am not liable for this debt with ********* APTS AT CORDOVA. I do not have a contract with COLLECTION BUREAU OF FT WALTON, they did not provide me with the original contract as requested.Business Response
Date: 01/13/2025
Mrs. *****,
Thank you for reaching out to our office regarding the balance due to ********* Apartments at Cordova. We have had your account in our office since 3/20/2023 and have never received a call or a letter from you requesting validation. We mailed our first notice to you on 3/21/2023 to the address of 1320 Sandalwood Dr Sandy Springs, Ga 30350 we have never received a mail return from this address. We have reached out to our client to obtain a copy of the lease agreement and the break-down of charges. Once received in our office we will email you a copy since you did not provide your full mailing address. If you have any further questions please call our office at 866-292-9978 M-F 8AM-5PM CST.
Initial Complaint
Date:11/04/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am not liable for this debt with MHC INC ********** and I do not have a contract with COLLBURFTWB plus they did not provide me with the original application like I asked. Account No: 12925**
Amount Disputed: $1,065Business Response
Date: 11/07/2024
Mrs. ****,
According to our notes, you have never contacted our office requesting validation of the debt owed to **********. We have reached out to our client to obtain the statement of charges, the signed fee agreement, and a copy of the explanation of benefits from your insurance, Cigna. We have placed the copies in the mail to you. If you have further questions, you may contact our office at 1-866-292-9978 M-F 8AM-5PM CST.
Initial Complaint
Date:10/09/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am submitting this complaint regarding a debt collection attempt by Collection Bureau of Ft Walton Beach for an alleged debt that is not mine. They are attempting to collect on a debt they claim is associated with an account from AAH ****** Lane Apts. I have already contacted them to dispute this debt, as it does not belong to me, and requested verification under the Fair Credit Reporting Act (FCRA). Despite my attempts to resolve this matter and have the debt validated, I have not received the necessary proof confirming the legitimacy of this debt.
I provided documentation to verify my identity and further demonstrate that I am not responsible for this debt. I request that the company cease all collection efforts until they can adequately verify the debt or confirm that it does not belong to me. I’ve already filed an identity theft FTC report proving the debt isn’t mine. If they cannot verify the debt is mine it needs to be removed immediately.Business Response
Date: 10/09/2024
Mrs. ******* We have not received any communication from you regarding the balance due on the account with ****** Lane Apartments. I do see you have attached a copy of your FTC report. We also need a copy of a police report that you have filed with your local police department since you suspect this account to be a fraud. We have marked your account as disputed in our office. We have contacted the management company, ********* ********* *****, to obtain a breakdown of charges and move-out photos. We have attached these documents to this response for your review. If you have further questions, please get in touch with our office at 866-292-9978, Monday through Friday, 8 am to 5 pm CSTInitial Complaint
Date:08/30/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I just need to find out what you guys have against me so I can work out a payment plan to get it took care of. I moved states and a lot of my information has changed so I have no idea where or what is going onBusiness Response
Date: 08/30/2024
Mr. Davis,
Per our phone conversation on 8/30/24, we went over the account details with you and offered a settlement of $225.78 to settle the account in full. If you have further questions about the account in our office, you may reach out to our office at 866-292-9978, M-F, 8 am—5 pm CST.
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