ComplaintsforExpress Pet Certify
Service Dogs
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
01/30/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
i PAID TO CERTIFY MY DOG AS AN EMOTIONAL SUPPORT DOG. I HAVE CALLED EBERYDAY FOR THE PASTTWO WEEK, EMAILS AND NO ONE HAS GOTTEN BACK TO ME. ITS A SCAM. I WANT MY MONEY BACK.Initial Complaint
01/29/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I needed this certification for my rental. I was unable to obtain a certificate. I was sent a confirmation letter, but there was never a certificate. I not only had to pay the fee to this company, but the pet rentInitial Complaint
01/19/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I found this company on a ****** search. I applied for an apt and the leasing office recommended looking into registering my pets as ESAs. I paid for the multi-pet option to get a letter for each of my dogs. I submitted the letters to the apartment's ************* service. The letters are rejected because "HUD guidelines an individual requesting accommodation for multiple animals must establish a relationship or connection between the disability and the need for EACH assistance animal. While an individual may have more than one assistance animal, each animal must meet a distinct disability-related need". I reached out to the company and the response was a generic request for an additional $50 to resolve this. I've already paid them $169. I reached out to them asking them to resolve this as that this service was not provided in good faith. This is a standard HUD policy and they are aware that these letters will not work unless they are specific for each pet and each diagnosis. They did not respond.Initial Complaint
10/20/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I paid them online based on their website, however, when I tried to follow up, there was ***** available to speak to me. I started to feel very uncomfortable as their customer service phone numbers do not seem legitamite. I looked them up online based on others experiences and everyone was scammed. I understand if they are a scam website, the odds of getting any money back is not possible and I understand that BBB is not a collection agency but I do want this on file as a valid complaint against this scam company. I also have filed a complain with my bank. Thank youInitial Complaint
08/25/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I thought I was purchasing an emotional support animal document for my dog which was advertised before purchasing the product so that I wouldn't have to pay the deposit fee to have my dog move into a rental with me after I received said documentation it was not any form of document saying that my animal was an emotional support animal but a document saying that it's recommended that I have an emotional support animal. Which does not alleviate any of the fees or charges for having my dog with me when I move into the rental property. It was advertised that the documentation I would receive would certify my dog as an emotional support animal that way I wouldn't have to worry about having any fees associated with her living with me emotional support animals can even ride on airplanes with you. The misleading information posted on their website is false advertising and I requested a refund for my money and in turn they responded that they provided me with what they promised to provide me with which is not true therefore I cannot have a refund and I told them I was reporting them and I am hoping that you can get me my money back because it is false advertising 100%Initial Complaint
07/28/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
I received a predatory email from this company telling me that my dogs current *** certification was about to expire. My dog was properly certified over a 60 day waiting period and with actual licensed professionals who I underwent many counseling sessions. I have never used this company before nor heard of it. My mistake for falling for this predatory email and sending them around $90 to "renew" my dog's *** certificate. Immediately following, I was send almost 5 emails from this company asking for personal information, to reset a password for an account I do not have, to fill out documents and to eventually "speak to one of their licensed professionals" to renew my *** certificate. I did not have an account nor use any of these services or fill out any thing on this site they simply just charged me around $90 for nothing. I asked for a refund since I said this was a predatory practice and they cannot renew my certificate and I did not use any services or make an account so I would like the charge returned....... no response. Its a highly predatory scam for owners who already have *** certification not just for those seeking it out.Initial Complaint
10/10/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I signed up to thier service and was immediately charged and then promised to be sent the letter ASAP based on my responses. I have not received any letter and when I tried to call them, I get nothing for but their voicemail. I wish I looked into them before signing up because I am not finding out that this website is a total scam and I would like to get my money back ASAP.Initial Complaint
09/09/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Date of Transaction: 8/9/2022 Amount $258.00 Description: I purchased a pet certificate for my two therapy dogs. I have 2 dogs that I need for emotional support. The site says you will receive the certificate. I never received anything. I needed it for an application for a rental. I tried emailing and even called. The phone number no longer works. I never received email. I contacted my bank for a charge back and they said that they can't refund me and to keep calling a number that doesn't work or contact that doesn't respond. I was getting scared I would lose the apartment. I had to go to my doctor to get a letter. The visit cost me $350. This business should be shut down. It is terrible that they are using people with with emotional problems. I want a refund which will help pay for the doctor visit I had to get. This is the letter from my doctor. I have major anxiety and depression. This business should be closed. It is form of emotional abuse. I have attached a letter from my doctor so you know it is real. I had to black out personal information. If the BBB wants a formal certified copy, I am happy to provide that to a verified email.Initial Complaint
09/01/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
It told me that my pet is allowed to fly with the documents. She is not. I need to get a refund.Initial Complaint
08/12/2022
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
Date of the transaction: 08/11/2022 The amount of money you paid the business: Total: $134.00 What the business committed to provide you: *** Letter What the nature of the dispute is: I have received no follow-up phone calls or email from the business. I have tried calling numerous times and have received an automated message "no one is available to take your call at this time". I have sent several emails through the online support system and have received no follow-up. The business has not tried to resolve the problem at all. They deleted my order numbers online and are completely ignoring me. expresspetcertify.com
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business.
BBB Rating & Accreditation
This business is not BBB AccreditedCustomer Reviews are not used in the calculation of BBB Rating
Contact Information
Customer Complaints Summary
16 total complaints in the last 3 years.
7 complaints closed in the last 12 months.