Reviews

This profile includes reviews for Ultra Hearing Aids's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Ultra Hearing Aids

  Fort Myers, FL 33967

• 

  Ultra Hearing Aids

  19451 S Tamiami Trl Ste 12 PMB 1015 Fort Myers, FL 33908-4815

Review Details

• Review fromAngelique H

  Date: 07/23/2025

  1 star
  So I have been back and forth with just trying to get the address for a return on the hearing aids from Ultra Hearing, they were way too big for my petite ears. I sent them pictures and called and called no answer or dropped calls. This went on from Feb 20th until June 17th and then they sent me an email that states I only qualify for a credit because they were on sale. I have over 20 or more correspondence with them and the majority states this, we’ve successfully received your request (38945) and our support team is currently reviewing it. They sent me so many of those saying it takes 24-48 hours. Now here we are July 23rd no refund no more correspondence. I have hearing aids thanks to Hearing America for advising me how to get hearing aids that fit and at no expense to me at all. Needless to say Ultra Hearing I still want my money back, please and thank you. I forgot I was finally able to return them on May 08, 2025 @ 12:20 pm et. They received them on May 12, 2025 @ 4:38 pm et in Fort Meyers, FL 33908. They gave me address to return on May 7, 2025 @5:51 pm from Maxine.

  Ultra Hearing Aids

  Date: 07/28/2025

  Hi *********,
  
  Were truly sorry to hear about your experience and the extended back-and-forth you had to go through. We understand how frustrating this has been and want to make it right. Were currently reviewing your case and tracking details, and someone from our team will reach out to you directly to follow up on the refund issue.
  
  
  
  Please know we take every return seriously, and well look into why there was such a delay and lack of clear communication. Thank you for your patience. 

• Review fromWayne C

  Date: 07/21/2025

  5 stars
  I hadn’t realized just how much I was missing until I used these. I could hear the birds outside, the wind in the trees, even the soft ticking of my wall clock. I actually cried.
  They were easy to set up, comfortable from the start, and I haven’t had a single issue. No ringing, no squealing, and no frustration. Just quiet, clear hearing that makes life feel full again.

  Ultra Hearing Aids

  Date: 07/25/2025

  Hi ***** your words really moved us. Its incredible how those small everyday sounds can make such a big emotional impact. Were so glad the hearing aids brought that clarity and peace back into your life. If you ever need anything, were always here for you.

• Review fromKaren S

  Date: 07/09/2025

  1 star
  Rating a 1 as they have communicated back to me. I purchased and the product did not work for my hearing loss. I returned within the 45 day guarantee time period. 5 months later I am still trying to get my refund. Now after 6 conversations they say I got them at a sale price and can only get a store credit. I have a copy of the ad I purchased under and right on it it says money back guarantee. No indication of special sale price or store credit only. They strung me along for 5 months before they decided this was the answer. Previously i just kept getting that my refund was approved and sent to fiancé. They are hoping people will give up on getting a refund. Totally deceptive advertising.

  Ultra Hearing Aids

  Date: 07/15/2025

  *****, Im really sorry youve had to go through this especially after returning the product within the 45-day window and spending months following up. I can understand how frustrating it mustve been to feel like things kept getting delayed, only to then be told something different from what you originally saw.
  
  
  
  Ive asked our team to take another look at your case and well be following up with you as soon as possible. We appreciate you bringing this to our attention, and Im sorry again that the process felt unclear and drawn out.

• Review fromJohn B

  Date: 07/09/2025

  5 stars
  I’ve had constant ringing in my ears for years. It was especially bad at night and made it hard to focus during the day. I didn’t think anything would actually help, but I gave the Invisible 2 a try after reading about it helping with tinnitus. I’m honestly shocked, the ringing is completely gone when I have them in. It’s the first real relief I’ve had in a long time. On top of that, I can hear people clearly again, even in busy places. These hearing aids are worth every penny.

  Ultra Hearing Aids

  Date: 07/11/2025

  Thats incredible to hear, ****. We know how frustrating tinnitus can be, especially when it affects your focus and sleep. We're really glad the Invisible 2 has been able to give you some real relief thats exactly why we do what we do. Its also great to know its helping you hear more clearly in noisy settings too.
  
  If there's ever anything you need or any way we can support you further, dont hesitate to reach out. We're here for you.

• Review fromKathy E

  Date: 07/09/2025

  1 star
  I ordered these … did not like them… sent them back… as they said I could return them within 45 days… I did and they said I could have a credit! I don’t want a credit … I want my money back and it sounds like a lot of others did the same thing!

  Ultra Hearing Aids

  Date: 07/15/2025

  *****, Im really sorry to hear this especially since you returned the hearing aids within the time promised and expected a full refund. I completely understand why youd be upset, and I want you to know were not brushing this off.
  
  
  
  Ive asked our team to review your case and well be following up with you as soon as possible. Your feedback matters, and were taking it seriously. Thanks for speaking up.

• Review froml. h.

  Date: 07/03/2025

  1 star
  Do not buy...It's a scam!!!! bought a set worked for 4 days. Tried many times to get a hold of them, They never reply to emails, on line chat, never answer phone. Once they get your money your screwed. I even tried to get money back from credit card, was told by them. Ultra told them i was one in fault???? How can i be in fault when i have a defective item and your customer service and warranty is nonexistant???? Also they have new website that has nothing on it about trying to do a return or have defects. They have always moved from Fl to Atlanta GA, i guess trying to run and hide from the law???? I'm just out the $300 .DO NOT BUY IT"S A SCAM!!!

  Ultra Hearing Aids

  Date: 07/15/2025

  *****, Im really sorry this has been your experience I can hear how frustrated and let down you feel, and thats never how we want anyone to walk away after ordering from us. I know you mentioned trying multiple times to reach us and not getting the help you needed, and thats something we take seriously.
  
  
  
  Ive gone ahead and flagged your case with our team and were looking into it now. Someone will follow up with you as soon as possible to see what we can do to make this right. Thanks for being honest even when the feedback is tough, it helps us do better.

  l. h.

  Date: 07/19/2025

  well been 3 days now.....still no reply back from Ultra. This company is the worst company i have even had to deal with. they have no customer service or help. Once they get your money your screwed. Company to total fraud. TOTAL SCAM DO NOT BUY!!!!!

• Review fromJeremy N

  Date: 06/28/2025

  1 star
  I purchased the hearing aids in January and attempted to use them on a few occasions, but unfortunately, they did not meet my needs. I contacted customer service to initiate a return and request a refund, as the advertisement promised a 45-day money-back guarantee. They provided instructions for the return process, and I ensured the package was insured and tracked. According to the tracking information, the hearing aids were received in Florida. I promptly provided the tracking numbers to customer service upon shipping.
  A few days later, I followed up, and they confirmed receipt, stating they needed to inspect the devices before proceeding. After a few more days, I contacted them again, and they mentioned forwarding the message to the finance department. Despite repeated attempts to follow up, I experienced a lack of responsiveness. Consequently, I contacted my credit card company to dispute the charge and provided all email correspondence as evidence. The credit card company informed me that the merchant had responded, claiming the hearing aids were damaged. I was taken aback by this assertion and, as a result, was unable to obtain a refund. Therefore, I would advise caution when considering this company.

  Ultra Hearing Aids

  Date: 07/15/2025

  ******, I really appreciate you taking the time to explain everything in detail its clear you made every effort to return the hearing aids properly and follow the process step by step. Im truly sorry it ended in such a frustrating way.
  
  
  
  Ive flagged your case for review and our team is looking into it now. Well be reaching out as soon as possible to follow up directly. We understand how important it is to feel heard and supported, and your feedback is helping us do better.

• Review fromARCHIE R

  Date: 06/27/2025

  1 star
  Do not buy these hearing aids!!!
  This company will give you 45 days for return but they start counting the days when you order them. It took us around 12 days to receive them and we tried everything to make them work. We finally got in touch with them and they let us try the invisible hearing aids so we gave them a shot. Well they didn’t work so I emailed them and said we wanted to return them and get a refund. It took them two days to reply and by that time the 45 days were up so they said they couldn’t accept a refund.
  We made a big mistake for trusting this company and now urge everyone to not trust this company!

  Ultra Hearing Aids

  Date: 07/15/2025

  ******, Im really sorry to hear this was your experience. I understand how frustrating it mustve been to feel like you were doing everything right trying both models, reaching out for help, and still ending up outside the return window. Thats not the kind of experience we want anyone to have, and I can see why youd feel let down.
  
  
  
  While we do our best to be clear about the return timeline, we also know that timing and communication matter just as much and this is something well be taking back to our team. I appreciate you sharing this, and Im genuinely sorry it played out this way.

• Review fromJames N

  Date: 06/25/2025

  1 star
  June 25, 2025
  Do Not Buy! They are impossible to deal with. Ordered two pairs accidentally for my father. Opened one pair and they were horrible! Anytime I spoke it was like speaking into a microphone with a speaker in my ear.
  I returned both with the mandatory 45 days. I was finally refunded after many many emails for the unopened pair. The other pair that was used five minutes, no. My return completely was within their return policy. Refund? No. Exchange? No. Issued store credit at “sale price”.
  Currently I am Filing suit in Lee County, FL courthouse. My attorney will handle this with ease!
  If you look at a street view of their address it is NOT a business location. It is an EZ Postal store.
  Looking forward to the meeting me and my attorney in front of judge!!!!

  Ultra Hearing Aids

  Date: 07/14/2025

  Hi *****, Im really sorry its gotten to this point. I can imagine how frustrating it mustve been especially ordering something for your father, only to have the experience fall short and then having to deal with back-and-forth emails on top of that.
  
  
  
  I did read everything you mentioned, and I understand you returned both pairs one unopened and one briefly used. I also hear you on how the refund process didnt feel fair or clear, and thats something we never want our customers to feel. I know this has escalated beyond a typical return, but I do want to say that your feedback is being taken seriously and not brushed aside.
  
  
  
  Well take this as a push to keep tightening up how we handle situations like this, especially when someones trying to do right by a family member. Im truly sorry this ended the way it did.

• Review fromL. C.

  Date: 06/18/2025

  1 star
  Ultra hearing aid - rating it zero if I could- I tried it for 2 days and I could not use it as at the lowest setting I could hear my breath, my heart, plus all the noise around me. After about 12 emails (over 1 month span) with their customer service (never got anybody to speak with when calling, nor received a call back) finally they approved to return the product. I followed the instructions and returned the item. I also reported to my credit card. 2 months later I still did not get a refund. And they answered to the credit card that item was damaged sending a picture of the item outside of a plastic bag, without the original box or the original packaging that I sent the item in. The item in the picture looks in perfect shape. They never justified was damaged. My packaging was not the packaging in the picture either. $254 lost money. Now from June 1st they also charge restoking fee. Be careful they are simply crooks. DO NOT BUYFROM THEM. ***** ******

  Ultra Hearing Aids

  Date: 07/14/2025

  *****, Im really sorry it ended up feeling like such a struggle. We never want anyone to walk away with that kind of frustration especially after reaching out so many times and trying to follow the process properly. I know how upsetting it mustve been not to get a clear resolution after all of that.
  
  
  
  Even if this wasnt the experience you were hoping for, your feedback is being heard. Were always working to improve how we handle situations like this, and I genuinely appreciate you sharing yours.

  L. C.

  Date: 07/15/2025

  Beautiful but empty words: as of this day more than 3 months later, beside the "beautiful" comment from the business - I did not receive a penny back and while they received their device to sell it to somebody else. So I wonder who 'heard' my comment?